Methods and systems for harvesting comments regarding users on a network-based facility

• US 9,614,934 B2
• Filed: 11/21/2013
• Issued: 04/04/2017
• Est. Priority Date: 02/29/2000
• Status: Expired due to Fees

• Current Assignee: PayPal, Inc. (PayPal Holdings, Inc.)
• Original Assignee: PayPal, Inc. (PayPal Holdings, Inc.)
• Inventors: Levy, Daniele, Grove, Steve, Mohnia, Dheeraj Singh, Poon, Alex Dai-Shun
• Primary Examiner(s): Chan, Wing F
• Assistant Examiner(s): WOO, ANDREW M
• Application Number:
  US14/086,805
• Publication Number:
  US 20140082063A1
• Time in Patent Office: 1,230 Days
• Field of Search: 709201, 709203
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06Q 10/06395 Quality analysis or management
• CPC Class Codes: G06Q 20/10 specially adapted for electronic funds transfer [EFT] systems; specially adapted for home banking systems
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0282 Rating or review of business operators or products
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: G06Q 40/03 Credit; Loans; Processing thereof
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
• CPC Class Codes: G06Q 40/06 Asset management; Financial planning or analysis
• CPC Class Codes: G06Q 40/10 Tax strategies
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/12 specially adapted for proprietary or special-purpose networking environments, e.g. medical networks, sensor networks, networks in vehicles or remote metering networks

Abstract

Systems and methods for harvesting comments regarding users on a network-based facility are described. The method involves presenting a single input interface via a communications network that includes input mechanisms. The input mechanisms include a first input mechanism facilitating user input of comment information that pertains to a first user and a second input mechanism facilitating user input of comment information that pertains to a second user. The method further involves receiving the comment information via the communications network. The comment information is provided through the single input interface and pertains to the first user and the second user.

Claims

1. A method including:

transmitting, from a server over a network to a client machine, instructions to cause display of a single input interface on the client machine, the single input interface including a plurality of input mechanisms, the plurality of input mechanisms including a first input mechanism facilitating user input of first feedback information pertaining to a first user and a second input mechanism facilitating user input of second feedback information pertaining to a second user, each of the plurality of input mechanisms comprising a feedback input field and a skip indicator that is user-selectable to indicate that no feedback is provided, wherein the plurality of input mechanisms are respectively associated with a plurality of items, and wherein the plurality of items includes items offered for sale on the network-based facility and each of the plurality of items is respectively associated with one of a plurality of completed transactions on the network-based facility;

receiving feedback information, at the server over the network, the feedback information provided through the single input interface, the feedback information pertaining to the first user and the second user; and

storing, by the server in a feedback table of a networked database, the received feedback information.

2. The method of claim 1 wherein the single input interface includes a filter input field via which a filter criteria is received, and wherein the plurality of input mechanisms are associated with the plurality of items, and further including identifying the plurality of items by applying the filtering criteria to a database of data items.

3. The method of claim 2, wherein the filter criteria includes a plurality of item numbers, and the identifying the plurality of items is based on the plurality of item numbers.

4. The method of claim 2, wherein the filter criteria includes a user number that is associated with a third user, and the identifying the plurality of items is based on the user number.

5. The method of claim 2, wherein the identifying the plurality of items includes identifying that the plurality of items are offered for sale on the network-based facility.

6. The method of claim 2, wherein the identifying the plurality of item includes identifying the plurality of completed transactions on the network-based facility.

7. The method of claim 6, wherein the identifying the plurality of completed transactions includes identifying a first transaction in which the first user participated as a buyer and the second user participated as a seller.

8. The method of claim 6, further including receiving a keyword used to identify the plurality of completed transactions respectively including a description that contains keywords.

9. The method of claim 6, wherein the single input interface includes a skip indicator that is user-selectable to indicate that no comment information is provided for a first completed transaction.

10. The method of clam 6, wherein the single input interface includes a first user-selectable option to advance to a second input interface, and a second user-selectable option to retreat to the single input interface.

11. A system including:

at least one processor, and memory that includes instructions that, when executed by the at least one processor, causes a network-based facility to;

transmit, from a server over a network to a client machine, instructions to cause display of a single input interface on the client machine, the single input interface including a plurality of input mechanisms, the plurality of input mechanisms including a first input mechanism facilitating user input of first feedback information pertaining to a first user and a second input mechanism facilitating user input of second feedback information pertaining to a second user, each of the plurality of input mechanisms comprising a feedback input field and a skip indicator that is user-selectable to indicate that no feedback is provided, wherein the plurality of input mechanisms are respectively associated with a plurality of items, and wherein the plurality of items includes items offered for sale on the network-based facility and each of the plurality of items is respectively associated with one of a plurality of completed transactions on the network-based facility;

receive, feedback information at the server over the network, the feedback information including the first feedback information and the second feedback information and being, provided through the single input interface; and

store, by the server in a feedback table of a networked database, the received feedback information.

12. The system of claim 11, wherein the at least one processor causes the system to communicate user interface information that includes a filter input field via which a filter criteria is received.

13. The system of claim 12, wherein the filter criteria includes a plurality of item numbers associated with the plurality of items.

14. The system of claim 11, wherein the plurality of completed transactions includes a first transaction in which the first user participated as a buyer and the second user participated as a seller.

15. The system of clam 11, wherein the single input interface includes a first user-selectable option for advancing to a second input interface, and wherein the second single input interface includes a second user-selectable option for retreating to the single input interface.

16. A non-transitory machine-readable medium having embodied thereon instructions executable by one or more processors of a machine that cause the machine to perform operations comprising:

transmitting, from a server over a network to a client machine, instructions to cause display of a single input interface on the client machine, the single input interface including a plurality of input mechanisms, the plurality of input mechanisms including a first input mechanism facilitating user input of first feedback information pertaining to a first user and a second input mechanism facilitating user input of second feedback information pertaining to a second user, each of the plurality of input mechanisms comprising a feedback input field and a skip indicator that is user-selectable to indicate that no feedback is provided, wherein the plurality of input mechanisms are respectively associated with a plurality of items, and wherein the plurality of items includes items offered for sale on the network-based facility and each of the plurality of items is respectively associated with one of a plurality of completed transactions on the network-based facility;

receiving, feedback information at the server over the network, the feedback information including the first feedback information and the second feedback information and being provided through the single input interface; and

storing, by the server in a feedback table of a networked database, the received feedback information.