Cloud-based global alarm annunciation system for industrial systems
First Claim
1. A system for notification of industrial alarm events, comprising:
- a memory that stores computer-executable components;
a processor, operatively coupled to the memory, that executes the computer-executable components, the computer-executable components comprising;
a device interface configured to receive, at a cloud platform, a data packet from a cloud agent device residing at an industrial facility, wherein the data packet comprises an alarm record identifying an alarm event associated with an industrial system;
a harmonization component configured to append harmonization data to the alarm record, wherein the harmonization data comprises at least one of time zone information indicating a time zone in which the alarm event originated, technology information indicating a technology to which the alarm event relates, status information indicating a current service status of the alarm event, mode information indicating a mode of the alarm event, or filter key information indicating a field of the alarm record to be used as a filter key for the alarm record;
a search component configured to identify one or more technical experts based on information included in the alarm record; and
a user interface component configured to send, via the cloud platform, notification information to one or more client devices associated with the one or more technical experts in accordance with a communication preference defined for the one or more technical experts, the notification information requesting assistance in resolving the alarm event.
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Accused Products
Abstract
A cloud-based global alarm annunciation broker assist in locating and contacting suitable technical support personnel in response to detected alarm events at a plant facility. The system comprises a cloud-based framework that dynamically matches on-site alarm events to domain experts capable of addressing the alarm events. The framework uses an agent-based architecture to gather industrial data from data sources within the industrial environment, including time-series alarm data. The data is received at a cloud platform, where broker services perform a global search for suitable technical support resources in response to alarm events identified by the collected data. The brokering system can automatically generate service tickets and send notifications to both end users and system managers/supervisors, and can notify application-level experts about events and anomalies that emerge from the on-premise processes being monitored by the cloud-based broker system.
62 Citations
20 Claims
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1. A system for notification of industrial alarm events, comprising:
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a memory that stores computer-executable components; a processor, operatively coupled to the memory, that executes the computer-executable components, the computer-executable components comprising; a device interface configured to receive, at a cloud platform, a data packet from a cloud agent device residing at an industrial facility, wherein the data packet comprises an alarm record identifying an alarm event associated with an industrial system; a harmonization component configured to append harmonization data to the alarm record, wherein the harmonization data comprises at least one of time zone information indicating a time zone in which the alarm event originated, technology information indicating a technology to which the alarm event relates, status information indicating a current service status of the alarm event, mode information indicating a mode of the alarm event, or filter key information indicating a field of the alarm record to be used as a filter key for the alarm record; a search component configured to identify one or more technical experts based on information included in the alarm record; and a user interface component configured to send, via the cloud platform, notification information to one or more client devices associated with the one or more technical experts in accordance with a communication preference defined for the one or more technical experts, the notification information requesting assistance in resolving the alarm event. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method for matching industrial alarm events with technical experts, comprising:
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receiving, at a cloud platform by a system comprising at least one processor, a data packet from a cloud agent device that monitors an industrial process, wherein the data packet comprises an alarm record that identifies an alarm event associated with the industrial process; adding harmonization data to the alarm record, wherein the harmonization data comprises at least one of time zone information indicating a time zone in which the alarm event originated, technology information indicating a technology to which the alarm event relates, status information indicating a current service status of the alarm event, mode information indicating a mode of the alarm event, or filter key information indicating a field of the alarm record to be used as a filter key for the alarm record; identifying, by the system, a subset of technical experts defined in an expert data store based on a comparison of the expert data with the alarm record; and sending, by the system via the cloud platform, notification data to one or more client devices associated with the subset of technical experts in accordance with a communication preference defined for the one or more technical experts, wherein the notification data comprises a request for support in connection with the alarm event. - View Dependent Claims (13, 14, 15, 16, 17, 18)
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19. A non-transitory computer-readable medium having stored thereon instructions that, in response to execution, cause a system comprising a processor to perform operations, the operations comprising:
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receiving, at a cloud platform, an alarm record from a cloud agent device that monitors alarm events at an industrial facility, wherein the alarm record comprises a first set of fields and identifies an alarm event associated with an industrial device; appending a second set of data fields to the alarm record to yield a harmonized data record, wherein the second set of data fields comprises at least one of a time zone field indicating a time zone in which the alarm event originated, a technology field indicating a technology to which the alarm event relates, a status field indicating a current service status of the alarm event, a mode field indicating a mode of the alarm event, or a filter key field indicating one of the first set of fields or the second set of fields to be used as a filter key for the alarm record; searching expert data maintained in cloud-based expert data storage based on the alarm record, wherein the expert data comprises information relating to a set of technical experts; identifying a subset of the technical experts determined to be capable of assisting with the alarm event based on a comparison of the expert data with the alarm record; and sending, via the cloud platform, notification information to one or more client devices associated with the subset of the technical experts in accordance with a communication preference defined for the one or more technical experts, wherein the notification information comprises a request for assistance in resolving the alarm event. - View Dependent Claims (20)
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Specification