Systems and methods for facilitating integrated services for providing road-side assistance

• US 9,615,209 B2
• Filed: 08/26/2015
• Issued: 04/04/2017
• Est. Priority Date: 08/26/2015
• Status: Expired due to Fees

• Current Assignee: Aman Navani
• Original Assignee: Aman Navani
• Inventors: Navani, Aman
• Primary Examiner(s): LE, DANH C
• Application Number:
  US14/836,935
• Publication Number:
  US 20170064503A1
• Time in Patent Office: 587 Days
• Field of Search: 4554042, 4555501, 4555562, 705 267
• CPC Class Codes: G01S 19/42 Determining position
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G08G 1/123 indicating the position of vehicles, e.g. scheduled vehicles; Managing passenger vehicles circulating according to a fixed timetable, e.g. buses, trains, tramstransmission of navigation instructions to vehicles G08G1/0968
• CPC Class Codes: G08G 1/202 Dispatching vehicles on the basis of a location, e.g. taxi dispatching
• CPC Class Codes: G08G 1/205 Indicating the location of the monitored vehicles as destination, e.g. accidents, stolen, rental
• CPC Class Codes: H04W 4/023 using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

A system for facilitating multiple integrated services for providing road-side assistance via multiple assistance service providers to a user includes, a central computing device capable of communicating with the assistance service providers and the user over a wireless network, a user device associated with the user configured to transmit one or more assistance requests to the central computing device, and, a first assistance device associated with the one or more assistance service providers.

Claims

1. A system for facilitating a plurality of integrated services for providing road-side assistance via a plurality of assistance service providers to a user, said system comprising:

a central computing device capable of communicating with said plurality of assistance service providers and said user over a wireless network;

a user device associated with said user configured to transmit at least one assistance request to said central computing device;

a first assistance device associated with said at least one assistance service provider of said plurality of assistance service providers, said first assistance device being configured to receive said at least one assistance request from said central computing device and transmit information to said user device in response to receiving said at least one assistance request, wherein said information indicates that a request for service has been received, wherein said central computing device comprises a management module for determining and contacting said at least one assistance service provider for handling said first assistance request based on at least one parameter, wherein said at least one parameter comprises location coordinates of said at least one assistance service provider, a matching module to match location of said at least one assistance service provider with said user device based on GPS coordinates, and a retrieval module to retrieve location information of said at least one assistance service provider and to present said location information on a display of said user device indicating movement of said first assistance device in real time, a cancellation module for cancelling a duplicate request, and, an alternate option module for arranging said at least one assistance service provider from an alternate location in case of refusal or no response,

wherein said at least one assistance service provider is in close proximity of said user as established by said central computing device.

2. A method for facilitating a plurality of integrated services for providing road-side assistance via a plurality of assistance service providers to a plurality of users, said method comprising the steps of:

receiving a plurality of assistance requests, each originating from at least one user of said plurality of users;

identifying at least one assistance service provider from said plurality of assistance service providers;

forwarding each request of said plurality of assistance requests to said at least one assistance service provider;

receiving at least one response from said at least one assistance service provider and forwarding at least one response to said at least one user;

cancelling a duplicate request; and

,

arranging said at least one assistance service provider from an alternate location in case of refusal or no response, wherein said at least one assistance service provider is in close proximity of said at least one user.

3. A computing device for facilitating a plurality of integrated services for providing road-side assistance via a plurality of assistance service providers to a plurality of users, said computing device comprising:

a graphical user interface for communicating, via a network, with at least one user device and at least one first assistance device; and

,

at least one central processor configured to execute a plurality of instructions, said instructions comprising receiving a plurality of assistance requests, each originating from at least one user of said plurality of users, identifying at least one assistance service provider from plurality of assistance service providers, forwarding each request of said plurality of assistance requests to said at least one assistance service provider, receiving at least one response from said at least one assistance service provider and forwarding at least one response to said at least one user, providing a plurality of graphical icons to said user corresponding to said plurality of assistance service providers capable of providing said plurality of integrated services to said user, cancelling a duplicate request and, arranging said at least one assistance service provider from an alternate location in case of refusal or no response wherein said at least one assistance service provider is in close proximity of said at least one user.