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System and method for electronic notification in institutional communication

  • US 9,621,714 B2
  • Filed: 01/27/2009
  • Issued: 04/11/2017
  • Est. Priority Date: 01/27/2009
  • Status: Active Grant
First Claim
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1. A call management system for a correctional institute that provides web-initiated contact requests, the system comprising:

  • a telephonic instrument located at the correctional institute;

    a routing means coupled to the telephonic instrument and configured for routing telephonic communications to and from the telephonic instrument, the telephonic communications being between a local user using the telephonic instrument and a remote user located outside the correctional institute; and

    a control platform configured for monitoring, recording, controlling, storing, and billing related to the telephonic communications, the control platform comprising one or more processors and/or circuits configured to;

    authenticate the remote user for use of the call management system;

    transmit a list of predetermined contact request messages via a network connection to a remote device used by the remote user, the predetermined contact request messages indicating a designated message from the remote user to the local user in response to an attempt by the local user to have a telephonic communication with the remote user;

    receive from the remote device via the network connection a selection of one of the predetermined contact request messages that is designated for the local user;

    in response to receiving the selection from the remote device, store the selected predetermined contact request message for later retrieval; and

    in response to the telephonic instrument used by the local user receiving the selected predetermined contact request message, notify, with a user-readable message, the remote user that the local user has received the selected predetermined contact request message.

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