Method and apparatus for providing special call handling for valued customers of retailers
First Claim
Patent Images
1. A method for processing a call setup message in a communication network, the method comprising:
- receiving, by a processor in the communication network, the call setup message from an endpoint device of a calling party to a called party having a retailer number;
verifying, by the processor, the calling party is associated with a valued customer status and the called party is a registered retailer based upon the call setup message; and
processing, by the processor, the call setup message in accordance with a registered service logic when the calling party is associated with the valued customer status and the called party is the registered retailer instead of processing the call setup message in accordance with a service logic associated with a regular customer status, wherein the registered service logic comprises a service logic for translating the retailer number into a telephone number destined to a live attendant.
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Abstract
The present invention enables users of a network service to register with the network as valued shoppers, thereby allowing them to receive specialized treatment when calling registered retailers. The present invention enables retailers to register with the network, thereby allowing them to set preferred service logic for handling valued customer calls by the network.
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Citations
20 Claims
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1. A method for processing a call setup message in a communication network, the method comprising:
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receiving, by a processor in the communication network, the call setup message from an endpoint device of a calling party to a called party having a retailer number; verifying, by the processor, the calling party is associated with a valued customer status and the called party is a registered retailer based upon the call setup message; and processing, by the processor, the call setup message in accordance with a registered service logic when the calling party is associated with the valued customer status and the called party is the registered retailer instead of processing the call setup message in accordance with a service logic associated with a regular customer status, wherein the registered service logic comprises a service logic for translating the retailer number into a telephone number destined to a live attendant. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A non-transitory computer-readable medium storing instructions which, when executed by a processor in a communication network, cause the processor to perform operations for processing a call setup message in the communication network, the operations comprising:
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receiving the call setup message from an endpoint device of a calling party to a called party having a retailer number; verifying the calling party is associated with a valued customer status and the called party is a registered retailer based upon the call setup message; and processing the call setup message in accordance with a registered service logic when the calling party is associated with the valued customer status and the called party is the registered retailer instead of processing the call setup message in accordance with a service logic associated with a regular customer status, wherein the registered service logic comprises a service logic for translating the retailer number into a telephone number destined to a live attendant. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18)
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19. A network element for processing a call setup message, where the network element is deployed in a communication network, the network element comprising:
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a processor; and a computer-readable medium storing instructions which, when executed by the processor, cause the processor to perform operations, the operations comprising; receiving the call setup message from an endpoint device of a calling party to a called party having a retailer number; verifying the calling party is associated with a valued customer status and the called party is a registered retailer based upon the call setup message; and processing the call setup message in accordance with a registered service logic when the calling party is associated with the valued customer status and the called party is the registered retailer instead of processing the call setup message in accordance with a service logic associated with a regular customer status, wherein the registered service logic comprises a service logic for translating the retailer number into a telephone number destined to a live attendant. - View Dependent Claims (20)
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Specification