System and method for three-way call detection
First Claim
1. A system for detecting a presence of a third party participating in a monitored telephone conversation, the system comprising:
- a speech recognition module configured to detect a first characteristic of the monitored telephone conversation and a second characteristic of the monitored telephone conversation;
a speech analysis module configured to calculate a three-way calling score for the monitored telephone conversation, the calculating including;
assigning a first score of the first characteristic based on a predefined importance of the first characteristic;
assigning a second score of the second characteristic based on a predefined importance of the second characteristic; and
calculating the three-way calling score by summing the first score and the second score; and
a three-way call detection module configured to detect the presence of the third party based on a comparison of the three-way calling score to a predetermined threshold.
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Accused Products
Abstract
A system for detecting three-way calls in a monitored telephone conversation includes a speech recognition processor that transcribes the monitored telephone conversation and associates characteristics of the monitored telephone conversation with a transcript thereof, a database to store the transcript and the characteristics associated therewith, and a three-way Call detection processor to analyze the characteristics of the conversation and to detect therefrom the addition of one or more parties to the conversation. The system preferably includes at least one domain-specific language model that the speech recognition processor utilizes to transcribe the conversation. The system may operate in real-time or on previously recorded conversations. A query and retrieval system may be used to retrieve and review call records from the database.
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Citations
18 Claims
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1. A system for detecting a presence of a third party participating in a monitored telephone conversation, the system comprising:
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a speech recognition module configured to detect a first characteristic of the monitored telephone conversation and a second characteristic of the monitored telephone conversation; a speech analysis module configured to calculate a three-way calling score for the monitored telephone conversation, the calculating including; assigning a first score of the first characteristic based on a predefined importance of the first characteristic; assigning a second score of the second characteristic based on a predefined importance of the second characteristic; and calculating the three-way calling score by summing the first score and the second score; and a three-way call detection module configured to detect the presence of the third party based on a comparison of the three-way calling score to a predetermined threshold. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method for detecting a presence of a third party participating in a monitored telephone conversation, the method comprising:
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detecting a first characteristic of the monitored telephone conversation and a second characteristic of the monitored telephone conversation; calculating a three-way calling score for the monitored telephone conversation, the calculating including; assigning a first score of the first characteristic based on a predefined importance of the first characteristic; assigning a second score of the second characteristic based on a predefined importance of the second characteristic; and calculating the three-way calling score by summing the first score and the second score; and detecting the presence of the third party based on a comparison of the three-way calling score to a predetermined threshold. - View Dependent Claims (8, 9, 10, 11, 12)
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13. A system for detecting a presence of a third party participating in a monitored telephone conversation, the system comprising:
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a speech recognition module configured to detect a plurality of characteristics of the monitored telephone conversation; a scoring module configured to score the monitored telephone conversation based on the plurality of characteristics, the scoring including; accessing a scoring database that stores scores of detectable characteristics; looking up a corresponding score for each of the plurality of characteristics; and assigning each of the plurality of characteristics the corresponding scores; a three-way call detection module configured to detect the presence of the third party based on a comparison of the score to a predetermined threshold; and a tagging module configured to associate additional information with the monitored telephone call following the detection of the presence of the third party. - View Dependent Claims (14, 15, 16, 17, 18)
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Specification