Elevator passenger interface including special assistance features

• US 9,624,071 B2
• Filed: 10/18/2011
• Issued: 04/18/2017
• Est. Priority Date: 10/18/2011
• Status: Active Grant

• Current Assignee: Otis Elevator Company (Otis Worldwide Corp.)
• Original Assignee: Otis Elevator Company (Otis Worldwide Corp.)
• Inventors: Hanvey, Dennis, Eschenbrenner, John, Flynn, Michael P.
• Primary Examiner(s): SALATA, ANTHONY J
• Application Number:
  US14/351,969
• Publication Number:
  US 20140299421A1
• Time in Patent Office: 2,009 Days
• Field of Search: 187247, 187380-388, 187391, 187395, 187396, 187901
• CPC Class Codes: B66B 1/34 Details , e.g. call counting devices, data transmission from car to control system, devices giving information to the control system
• CPC Class Codes: B66B 1/46 Adaptations of switches or switchgear switches or switchgear in general, applications of switches or switchgear for floor-levelling purpose H01H; panels for boards or switching arrangements H02B1/015
• CPC Class Codes: B66B 1/463 Touch sensitive input devices
• CPC Class Codes: B66B 2201/401 by time of the day
• CPC Class Codes: B66B 2201/402 by historical, statistical or predicted traffic data, e.g. by learning

Abstract

An exemplary elevator passenger interface device includes a touch screen configured to allow a passenger to indicate a request for elevator service by touching the screen. An assistance button is positioned near the touch screen. A controller is configured to determine a destination requested by a passenger touching the screen. The controller is also configured to determine whether the assistance button has been manipulated and then to determine a destination requested by a passenger from a subsequent manipulation of the assistance button.

Claims

1. An elevator passenger interface device, comprising:

a touch screen configured to allow a passenger to indicate a request for elevator service by touching the screen;

an assistance button near the touch screen; and

a controller configured to

determine a destination requested by a passenger touching the screen, and

determine whether the assistance button has been manipulated and then to determine a destination requested by a passenger from a subsequent manipulation of the assistance button

wherein the controller is configured to

determine that the assistance button has been pressed and released,

prompt the passenger to press and hold the assistance button a second time until the passenger hears an audible announcement of the passenger'"'"'s desired destination from the device,

cause an audible announcement of a plurality of possible destinations to be provided to the passenger from the device, and

determine the passenger'"'"'s intended destination based on a timing that the assistance button is released relative to the audible announcement.

2. The device of claim 1, wherein the controller is configured to determine the passenger'"'"'s intended destination to correspond to the most recently announced destination prior to the when the passenger released the assistance button.

19. The device of claim 1, wherein the controller is configured to

provide audible indications of possible destinations to the passenger responsive to determining that the assistance button has been pressed,

provide an audible selection to the passenger of a plurality of possible starting destinations from which to begin the audible indications.

20. The device of claim 1, wherein the controller is configured to provide an audible indication of possible destinations to a passenger responsive to determining that the assistance button has been pressed, wherein the audible indications begin with at least one destination that has been selected as a first option based on a popularity of the at least one destination and a time of day.

3. An elevator passenger interface device, comprising:

a touch screen configured to allow a passenger to indicate a request for elevator service by touching the screen;

an assistance button near the touch screen; and

a controller configured to

determine a destination requested by a passenger touching the screen, and

determine whether the assistance button has been manipulated and then to determine a destination requested by a passenger from a subsequent manipulation of the assistance button

wherein the controller is configured to

determine that the assistance button is being pressed,

prompt the passenger to hold the assistance button until the passenger hears an audible announcement of the passenger'"'"'s desired destination from the device,

cause an audible announcement of a plurality of possible destinations to be provided to the passenger from the device, and

determine the passenger'"'"'s intended destination based on a timing that the assistance button is released relative to the audible announcement.

4. The device of claim 3, wherein the controller is configured to determine the passenger'"'"'s intended destination to correspond to the most recently announced destination prior to the when the passenger released the assistance button.

21. The device of claim 3, wherein the controller is configured to

provide audible indications of possible destinations to the passenger responsive to determining that the assistance button has been pressed,

provide an audible selection to the passenger of a plurality of possible starting destinations from which to begin the audible indications.

22. The device of claim 3, wherein the controller is configured to provide an audible indication of possible destinations to a passenger responsive to determining that the assistance button has been pressed, wherein the audible indications begin with at least one destination that has been selected as a first option based on a popularity of the at least one destination and a time of day.

5. An elevator passenger interface device, comprising:

a touch screen configured to allow a passenger to indicate a request for elevator service by touching the screen;

an assistance button near the touch screen; and

a controller configured to

determine a destination requested by a passenger touching the screen, and

determine whether the assistance button has been manipulated and then to determine a destination requested by a passenger from a subsequent manipulation of the assistance button

wherein the controller is configured to

determine that the assistance button has been pressed,

cause the device to provide an audible indication of a possible destination responsive to each subsequent press of the assistance button,

prompt the passenger to press the assistance button repeatedly until the passenger hears an announcement of the passenger'"'"'s intended destination and to hold the button in a pressed position when the intended destination is announced until the passenger hears a confirmation of the intended destination,

provide an audible confirmation of a destination corresponding to an announced destination prior to the passenger holding the button in the pressed position, and

determine the passenger'"'"'s intended destination to be the destination of the confirmation.

6. The device of claim 5, wherein the controller is configured to

provide audible indications of possible destinations to the passenger responsive to determining that the assistance button has been pressed,

provide an audible selection to the passenger of a plurality of possible starting destinations from which to begin the audible indications.

7. The device of claim 5, wherein the controller is configured to provide an audible indication of possible destinations to a passenger responsive to determining that the assistance button has been pressed, wherein the audible indications begin with at least one destination that has been selected as a first option based on a popularity of the at least one destination.

8. The device of claim 7, wherein the controller is configured to select the at least one destination based on a time of day.

9. A method of facilitating an elevator service request from at least one passenger, comprising the steps of:

determining a destination requested by a passenger responsive to a passenger touching an appropriate portion of a touch screen of a passenger interface device configured to allow a passenger to indicate a request for elevator service by touching the screen and an assistance button near the touch screen; and

determining a destination requested by a passenger responsive to a passenger manipulating the assistance button and then subsequently manipulating the assistance button;

determining that the assistance button has been pressed and released;

prompting the passenger to press and hold the assistance button a second time until the passenger hears an audible announcement of the passenger'"'"'s desired destination from the device;

causing an audible announcement of a plurality of possible destinations to be provided to the passenger from the device; and

determining the passenger'"'"'s intended destination based on a timing that the assistance button is released relative to the audible announcement.

17. The method of claim 9, comprising:

providing audible indications of possible destinations to the passenger responsive to determining that the assistance button has been pressed; and

providing an audible selection to the passenger of a plurality of possible starting destinations from which to begin the audible indications.

18. The method of claim 9, comprising providing an audible indication of possible destinations to a passenger responsive to determining that the assistance button has been pressed;

and

beginning the audible indications with at least one destination that has been selected as a first option based on a popularity of the at least one destination and a time of day.

10. A method of facilitating an elevator service request from at least one passenger, comprising the steps of:

determining a destination requested by a passenger responsive to a passenger touching an appropriate portion of a touch screen of a passenger interface device configured to allow a passenger to indicate a request for elevator service by touching the screen and an assistance button near the touch screen; and

determining a destination requested by a passenger responsive to a passenger manipulating the assistance button and then subsequently manipulating the assistance button;

determining that the assistance button is being pressed;

prompting the passenger to hold the assistance button until the passenger hears an audible announcement of the passenger'"'"'s desired destination from the device;

causing an audible announcement of a plurality of possible destinations to be provided to the passenger from the device; and

determining the passenger'"'"'s intended destination based on a timing that the assistance button is released relative to the audible announcement.

15. The method of claim 10, comprising:

providing audible indications of possible destinations to the passenger responsive to determining that the assistance button has been pressed; and

providing an audible selection to the passenger of a plurality of possible starting destinations from which to begin the audible indications.

16. The method of claim 10, comprising providing an audible indication of possible destinations to a passenger responsive to determining that the assistance button has been pressed;

and

beginning the audible indications with at least one destination that has been selected as a first option based on a popularity of the at least one destination and a time of day.

11. A method of facilitating an elevator service request from at least one passenger, comprising the steps of:

determining a destination requested by a passenger responsive to a passenger touching an appropriate portion of a touch screen of a passenger interface device configured to allow a passenger to indicate a request for elevator service by touching the screen and an assistance button near the touch screen; and

determining a destination requested by a passenger responsive to a passenger manipulating the assistance button and then subsequently manipulating the assistance button;

determining that the assistance button has been pressed;

causing the device to provide an audible indication of a possible destination responsive to each subsequent press of the assistance button;

prompting the passenger to press the assistance button repeatedly until the passenger hears an announcement of the passenger'"'"'s intended destination and to hold the button in a pressed position when the intended destination is announced until the passenger hears a confirmation of the intended destination;

providing an audible confirmation of a destination corresponding to an announced destination prior to the passenger holding the button in the pressed position; and

determining the passenger'"'"'s intended destination to be the destination of the confirmation.

12. The method of claim 11, comprising:

providing audible indications of possible destinations to the passenger responsive to determining that the assistance button has been pressed; and

providing an audible selection to the passenger of a plurality of possible starting destinations from which to begin the audible indications.

13. The method of claim 11, comprising providing an audible indication of possible destinations to a passenger responsive to determining that the assistance button has been pressed;

and

beginning the audible indications with at least one destination that has been selected as a first option based on a popularity of the at least one destination.

14. The method of claim 13, comprising selecting the at least one destination based on a time of day.