System for creating customized web content based on user behavioral portraits
First Claim
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1. A system, comprising:
- a processor; and
a memory communicatively coupled to the processor, the memory having stored therein computer-executable instructions, comprising;
a customer portrait engine configured to;
receive clickstream data captured in connection with input associated with an account resulting in an interaction with a website;
develop a behavioral portrait of the account based on the clickstream data, wherein the behavioral portrait comprises a psychological profile of the account comprising respective scores for psychological attributes generated based on mapping respective actions in the clickstream data to the psychological attributes; and
transmit a report based on the behavioral portrait to a first device associated with a first entity determined to be engaged in a communication with a second device of a second entity associated with the account, wherein the report comprises a recommendation regarding how to communicate with the second entity based on the behavioral portrait.
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Abstract
A method is provided for determining a website user behavioral portrait based on navigation on the website and dynamically reconfiguring web pages based on those portraits. In accordance with the method, data relating to the progress of a user through a website is recorded, and an ongoing behavioral portrait of the user is built based on the data. The portrait is then used to dynamically reconfigure web content.
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Citations
30 Claims
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1. A system, comprising:
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a processor; and a memory communicatively coupled to the processor, the memory having stored therein computer-executable instructions, comprising; a customer portrait engine configured to; receive clickstream data captured in connection with input associated with an account resulting in an interaction with a website; develop a behavioral portrait of the account based on the clickstream data, wherein the behavioral portrait comprises a psychological profile of the account comprising respective scores for psychological attributes generated based on mapping respective actions in the clickstream data to the psychological attributes; and transmit a report based on the behavioral portrait to a first device associated with a first entity determined to be engaged in a communication with a second device of a second entity associated with the account, wherein the report comprises a recommendation regarding how to communicate with the second entity based on the behavioral portrait. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A method, comprising:
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receiving, by a system including a processor, input associated with an account, wherein the input is associated with an interaction with at least one web page; creating, by the system, a behavioral portrait of the account based on the input, wherein the behavioral portrait comprises a psychological profile of the account comprising respective scores for psychological attributes generated based on mapping respective actions in the clickstream data to the psychological attributes; and transmitting, by the system, a report based on the behavioral portrait to a first device associated with a first entity engaged in a communication with a second device of a second entity associated with the account, wherein the report comprises a recommendation for how to communicate with the second entity via the second device based on the behavioral portrait. - View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28)
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29. A non-transitory computer readable storage device storing instructions that, in response to execution, cause a system comprising a processor to perform operations, comprising:
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receiving clickstream data captured in association with input relating to an account resulting in an interaction with a website; and developing a behavioral portrait of an identity associated with the account based on the clickstream data, wherein the behavioral portrait is a psychological profile associated with the identity comprising respective scores for psychological attributes generated based on mapping respective actions in the clickstream data to the psychological attributes; and transmitting a customer passport based on the behavioral portrait to a first device associated with a first entity engaged in a communication with a second entity associated with the account via a second device, wherein the customer passport comprises at least one recommendation with an instruction of how to communicate with the second entity based on the behavioral portrait. - View Dependent Claims (30)
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Specification