User feedback systems and methods

• US 9,635,069 B2
• Filed: 08/06/2014
• Issued: 04/25/2017
• Est. Priority Date: 08/06/2014
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Inventors: Dornich, William M., Vandoren, Richard M., Kotecha, Lalit R.
• Primary Examiner(s): NGUYEN, THU HA T
• Application Number:
  US14/452,957
• Publication Number:
  US 20160044112A1
• Time in Patent Office: 993 Days
• Field of Search: 709227, 709226, 709229
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1096 Supplementary features, e.g. call forwarding or call holding systems providing special services or facilities to telephony subscribers H04M3/42
• CPC Class Codes: H04M 3/00 Automatic or semi-automatic exchanges
• CPC Class Codes: H04M 3/42017 Customized ring-back tones

Abstract

An exemplary method includes detecting, by a user feedback system, ring-back content provided to a first computing device during a connection period prior to beginning a communication session between the first computing device and a second computing device, and providing, by the user feedback system in conjunction with the detecting of the ring-back content provided to the first computing device, a feedback mechanism that facilitates a user of the first computing device providing feedback regarding the ring-back content. Corresponding systems and methods are also described.

Claims

1. A method comprising:

detecting, by a user feedback system, ring-back content provided to a first computing device during a connection period prior to beginning a communication session between the first computing device operated by a user and a second computing device operated by an additional user, the first computing device requesting initiation of the communication session between the first computing device and the second computing device; and

providing, by the user feedback system in conjunction with the detecting of the ring-back content provided to the first computing device, a feedback mechanism that includes a user-selectable graphical object

displaying the feedback mechanism on a display screen associated with the first computing device prior to beginning the communication session between the first computing device and the second computing device and

wherein the feedback mechanism facilitates the user of the first computing device to provide feedback regarding the ring-back content.

2. The method of claim 1, wherein the providing of the feedback mechanism further includes:

establishing an extension in a communication session setup control protocol used to set up the communication session; and

providing data representative of the feedback to at least one of the second computing device and an additional computing device by way of the extension.

3. The method of claim 1, wherein the providing of the feedback mechanism further includes:

establishing a Hypertext Transfer Protocol (“

HTTP”

) connection between the first computing device and at least one of the second computing device and an additional computing device; and

providing data representative of the feedback to the at least one of the second computing device and an additional computing device by way of the HTTP connection.

4. The method of claim 1, wherein the ring-back content is provided to the first computing device based on a selection of the ring-back content by an entity associated with the second computing device.

5. The method of claim 1, wherein the ring-back content is provided to the first computing device directly from the second computing device.

6. The method of claim 1, wherein the ring-back content is provided to the first computing device from an additional computing device that is communicatively coupled to the first computing device and the second computing device.

7. The method of claim 1, wherein the ring-back content includes at least one of video ring-back content, still-image ring-back content, and audio ring-back content.

8. The method of claim 1, wherein the ring-back content is provided for display on the display screen associated with the first computing device during the connection period and includes a website of an entity associated with the second computing device.

9. The method of claim 1, wherein the ring-back content is provided for display on the display screen associated with the first computing device during the connection period and includes a social media posting of an entity associated with the second computing device.

10. The method of claim 1, wherein the ring-back content includes a ring-back advertisement provided for display on the display screen associated with the first computing device during the connection period.

11. The method of claim 1, wherein the ring-back content includes a computer-executable application provided by an entity associated with the second computing device.

12. The method of claim 1, further comprising extending, by the user feedback system, a duration of the connection period such that at least a predefined minimum amount of the ring-back content is provided to the first computing device prior to beginning the communication session.

13. The method of claim 1, embodied as computer-executable instructions on at least one non-transitory computer-readable medium.

14. A method comprising:

sending, by a first computing device operated by a user, a request to initiate a communication session with a second computing device operated by an additional user;

receiving, by the first computing device in response to the request, ring-back content during a connection period prior to beginning the communication session; and

providing, by the first computing device, a feedback mechanism that includes a user-selectable graphical object

displaying the feedback mechanism on a display screen associated with the first computing device prior to beginning the communication session between the first computing device and the second computing device and

wherein the feedback mechanism facilitates the user of the first computing device to provide feedback regarding the ring-back content.

15. The method of claim 14, wherein the providing of the feedback mechanism further includes:

establishing an extension in a communication session setup control protocol used to set up the communication session; and

providing data representative of the feedback to at least one of the second computing device and an additional computing device by way of the extension.

16. The method of claim 14, wherein the providing of the feedback mechanism further includes:

establishing a Hypertext Transfer Protocol (“

HTTP”

) connection to at least one of the second computing device and an additional computing device; and

providing data representative of the feedback to the at least one of the second computing device and an additional computing device by way of the HTTP connection.

17. The method of claim 14, embodied as computer-executable instructions on at least one non-transitory computer-readable medium.

18. A system comprising:

at least one computing device that;

detects ring-back content provided to a first computing device, which is operated by a user, during a connection period prior to beginning a communication session between the first computing device and a second computing device operated by an additional user, the first computing device requesting initiation of the communication session between the first computing device and the second computing device; and

provides, in conjunction with the detecting of the ring-back content provided to the first computing device, a feedback mechanism that includes a user-selectable graphical object

displaying the feedback mechanism on a display screen associated with the first computing device prior to beginning the communication session between the first computing device and the second computing device and

wherein the feedback mechanism facilitates the user of the first computing device to provide feedback regarding the ring-back content.

19. The system of claim 18, wherein the at least one computing device further provides the feedback mechanism by:

establishing an extension in a communication session setup control protocol used to set up the communication session; and

providing data representative of the feedback to at least one of the second computing device and an additional computing device by way of the extension.

20. The method of claim 18, wherein the at least one computing device further provides the feedback mechanism by:

establishing a Hypertext Transfer Protocol (“

HTTP”

) connection to at least one of the second computing device and an additional computing device; and

providing data representative of the feedback to the at least one of the second computing device and an additional computing device by way of the HTTP connection.