Video relay service, communication system, and related methods for connecting users with N11 services in a video relay service environment
First Claim
1. A video relay service comprising:
- at least one server configured to;
manage a customer database including customer records for audibly-impaired users of the video relay service;
manage an N11 database including alternate numbers corresponding to N11 codes for a plurality of different locations defined by political boundaries;
receive incoming video calls including an N11 code from a calling party, the N11 code selected from the group consisting of 211, 311, 511, 711, and 811;
resolve the N11 code to an appropriate alternate number for an N11 service based on a political boundary for the calling party responsive to a query of the N11 database;
establish a first connection between a video communication device associated with the calling party and a call assistant station associated with a sign language interpreter; and
establish a second connection between the call assistant station and the N11 service, wherein the at least one server is configured to resolve the N11 code to the appropriate alternate number by applying one or more priority filters during a search of the N11 database.
14 Assignments
0 Petitions
Accused Products
Abstract
Video relay services, communication systems, and methods are disclosed connecting users with N11 services in a video relay service environment. A video relay service may comprise at least one server configured to manage a customer database including customer records for audibly-impaired users of the video relay service, manage an N11 database including alternate numbers corresponding to N11 codes for a plurality of different locations defined by political boundaries, receive incoming video calls including an N11 code from a calling party, resolve the N11 code to an appropriate alternate number for an N11 service based on a political boundary for the calling party responsive to a query of the N11 database, establish a first connection between a video communication device associated with the calling party and a call assistant station associated with a sign language interpreter, and establish a second connection between the call assistant station and the N11 service.
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Citations
20 Claims
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1. A video relay service comprising:
at least one server configured to; manage a customer database including customer records for audibly-impaired users of the video relay service; manage an N11 database including alternate numbers corresponding to N11 codes for a plurality of different locations defined by political boundaries; receive incoming video calls including an N11 code from a calling party, the N11 code selected from the group consisting of 211, 311, 511, 711, and 811; resolve the N11 code to an appropriate alternate number for an N11 service based on a political boundary for the calling party responsive to a query of the N11 database; establish a first connection between a video communication device associated with the calling party and a call assistant station associated with a sign language interpreter; and establish a second connection between the call assistant station and the N11 service, wherein the at least one server is configured to resolve the N11 code to the appropriate alternate number by applying one or more priority filters during a search of the N11 database. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 10, 19, 20)
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9. A video relay service comprising:
at least one server configured to; manage a customer database including customer records for audibly-impaired users of the video relay service; manage an N11 database including alternate numbers corresponding to N11 codes for a plurality of different locations defined by political boundaries; receive incoming video calls including an N11 code from a calling party, the N11 code selected from the group consisting of 211, 311, 511, 711, and 811; resolve the N11 code to an appropriate alternate number for an N11 service based on a political boundary for the calling party responsive to a query of the N11 database; establish a first connection between a video communication device associated with the calling party and a call assistant station associated with a sign language interpreter; establish a second connection between the call assistant station and the N11; and inform the video communication device that the N11 service is not supported by the video relay service responsive to no appropriate alternate calling numbers being retrieved.
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11. A method of routing an N11 call received at a video relay service configured to provide sign language interpretive services during the N11 call, the method comprising:
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receiving a call including an N11 code at a video relay service from a video communication device associated with a registered customer of the video relay service; establishing a first connection between the video relay service and the video communication device; resolving the N11 code to an alternate number corresponding to an appropriate N11 service based, at least in part, on the N11 code and a determination of at least one political boundary associated with a location of the video communication device, wherein the N11 code is selected from the group consisting of 211, 311, 511, 711, and 811; establishing a second connection between the video relay service and the appropriate N11 service responsive to resolving the N11 code to the alternate number such that a call assistant at the video relay service is connected to both the video communication device via the first connection and the N11 service via the second connection; retrieving a first set of filter priority rules corresponding to first N11 code while resolving the first N11 code during a first call; and retrieving a second set of filter priority rules corresponding to a second N11 code while resolving the second N11 code during a second call. - View Dependent Claims (12, 13, 14, 15)
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16. A video communication system comprising:
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a video communication device having a camera and a display screen configured for an audibly-impaired user to engage in a communication session with a far-end user; and a video relay service configured to; receive an N11 call from the video communication device responsive to an N11 code being dialed, wherein the N11 code is selected from the group consisting of 211, 311, 511, 711, and 811; establish a first connection with the video communication device; and establish a second connection with an N11 service corresponding to the N11 code and an appropriate alternate number resolved from the N11 code based on at least one political boundary designated for the video communication device, wherein the N11 code is resolved to the appropriate alternate number by applying one or more priority filters during a search of an N11 database including alternate numbers corresponding to N11 codes for a plurality of different locations defined by political boundaries. - View Dependent Claims (17, 18)
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Specification