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Determining life-cycle of task flow performance for telecommunication service order

  • US 9,639,394 B2
  • Filed: 07/13/2015
  • Issued: 05/02/2017
  • Est. Priority Date: 07/13/2015
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • determining, by a processor, a life cycle of a first performance of a task flow for a telecommunication service order, wherein the determining the life cycle of the first performance of the task flow comprises;

    determining a first duration of time for a completion of a performance of a first task, wherein the first duration of time for the completion of the performance of the first task is determined based upon data received from a device of a first agent;

    determining a second duration of time for a completion of a second task within the first performance of the task flow, wherein the second duration of time for the completion of the performance of the second task is determined based upon data received from a device of a second agent, wherein the second duration of time for the completion of the performance of the second task is determined further based upon data received from a first centralized system component; and

    determining a duration of time to complete the first performance of the task flow, wherein the determining the duration of time to complete the first performance of the task flow is based upon the first duration of time for the completion of the performance of the first task and is further based upon the second duration of time for the completion of the performance of the second task;

    determining, by the processor, the performance of the first task within the first performance of the task flow has exceeded a threshold processing time;

    determining, by the processor, that there is a problem with a second centralized system component in response to determining that the performance of the first task within the first performance of the task flow has exceeded the threshold processing time; and

    identifying, by the processor, the second centralized system component for servicing when it is determined that there is a problem with the second centralized system component.

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