Determining life-cycle of task flow performance for telecommunication service order
First Claim
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1. A method, comprising:
- determining, by a processor, a life cycle of a first performance of a task flow for a telecommunication service order, wherein the determining the life cycle of the first performance of the task flow comprises;
determining a first duration of time for a completion of a performance of a first task, wherein the first duration of time for the completion of the performance of the first task is determined based upon data received from a device of a first agent;
determining a second duration of time for a completion of a second task within the first performance of the task flow, wherein the second duration of time for the completion of the performance of the second task is determined based upon data received from a device of a second agent, wherein the second duration of time for the completion of the performance of the second task is determined further based upon data received from a first centralized system component; and
determining a duration of time to complete the first performance of the task flow, wherein the determining the duration of time to complete the first performance of the task flow is based upon the first duration of time for the completion of the performance of the first task and is further based upon the second duration of time for the completion of the performance of the second task;
determining, by the processor, the performance of the first task within the first performance of the task flow has exceeded a threshold processing time;
determining, by the processor, that there is a problem with a second centralized system component in response to determining that the performance of the first task within the first performance of the task flow has exceeded the threshold processing time; and
identifying, by the processor, the second centralized system component for servicing when it is determined that there is a problem with the second centralized system component.
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Abstract
A method includes a processor for determining a life cycle of a first performance of a task flow for a telecommunication service order, determining that a performance of a first task within the first performance of the task flow has exceeded a threshold processing time, and determining that there is a problem with a first centralized system component in response to determining that the performance of the first task within the first performance of the task flow has exceeded the threshold processing time. The method may further include identifying the centralized system component for servicing when it is determined that there is a problem with the centralized system component.
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Citations
17 Claims
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1. A method, comprising:
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determining, by a processor, a life cycle of a first performance of a task flow for a telecommunication service order, wherein the determining the life cycle of the first performance of the task flow comprises; determining a first duration of time for a completion of a performance of a first task, wherein the first duration of time for the completion of the performance of the first task is determined based upon data received from a device of a first agent; determining a second duration of time for a completion of a second task within the first performance of the task flow, wherein the second duration of time for the completion of the performance of the second task is determined based upon data received from a device of a second agent, wherein the second duration of time for the completion of the performance of the second task is determined further based upon data received from a first centralized system component; and determining a duration of time to complete the first performance of the task flow, wherein the determining the duration of time to complete the first performance of the task flow is based upon the first duration of time for the completion of the performance of the first task and is further based upon the second duration of time for the completion of the performance of the second task; determining, by the processor, the performance of the first task within the first performance of the task flow has exceeded a threshold processing time; determining, by the processor, that there is a problem with a second centralized system component in response to determining that the performance of the first task within the first performance of the task flow has exceeded the threshold processing time; and identifying, by the processor, the second centralized system component for servicing when it is determined that there is a problem with the second centralized system component. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15)
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16. A non-transitory computer-readable storage medium storing instructions which, when executed by a processor, cause the processor to perform operations, the operations comprising:
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determining a life cycle of a first performance of a task flow for a telecommunication service order, wherein the determining the life cycle of the first performance of the task flow comprises; determining a first duration of time for a completion of a performance of a first task, wherein the first duration of time for the completion of the performance of the first task is determined based upon data received from a device of a first agent; determining a second duration of time for a completion of a second task within the first performance of the task flow, wherein the second duration of time for the completion of the performance of the second task is determined based upon data received from a device of a second agent, wherein the second duration of time for the completion of the performance of the second task is determined further based upon data received from a first centralized system component; and determining a duration of time to complete the first performance of the task flow, wherein the determining the duration of time to complete the first performance of the task flow is based upon the first duration of time for the completion of the performance of the first task and is further based upon the second duration of time for the completion of the performance of the second task; determining the performance of the first task within the first performance of the task flow has exceeded a threshold processing time; determining that there is a problem with a first second centralized system component in response to determining that the performance of the first task within the first performance of the task flow has exceeded the threshold processing time; and identifying the second centralized system component for servicing when it is determined that there is a problem with the second centralized system component.
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17. A device, comprising:
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a processor; and a computer-readable storage medium storing instructions which, when executed by the processor, cause the processor to perform operations, the operations comprising; determining a life cycle of a first performance of a task flow for a telecommunication service order, wherein the determining the life cycle of the first performance of the task flow comprises; determining a first duration of time for a completion of a performance of a first task, wherein the first duration of time for the completion of the performance of the first task is determined based upon data received from a device of a first agent; determining a second duration of time for a completion of a second task within the first performance of the task flow, wherein the second duration of time for the completion of the performance of the second task is determined based upon data received from a device of a second agent, wherein the second duration of time for the completion of the performance of the second task is determined further based upon data received from a first centralized system component; and determining a duration of time to complete the first performance of the task flow, wherein the determining the duration of time to complete the first performance of the task flow is based upon the first duration of time for the completion of the performance of the first task and is further based upon the second duration of time for the completion of the performance of the second task; determining the performance of the first task within the first performance of the task flow has exceeded a threshold processing time; determining that there is a problem with a second centralized system component in response to determining that the performance of the first task within the first performance of the task flow has exceeded the threshold processing time; and identifying the second centralized system component for servicing when it is determined that there is a problem with the second centralized system component.
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Specification