Providing interactive notifications for completing online transactions

• US 9,639,888 B2
• Filed: 09/08/2014
• Issued: 05/02/2017
• Est. Priority Date: 09/08/2014
• Status: Active Grant

• Current Assignee: Adobe Inc.
• Original Assignee: Adobe Systems Incorporated (Adobe Inc.)
• Inventors: Proulx, Jason
• Primary Examiner(s): Palavecino, Kathleen
• Assistant Examiner(s): CAI, LANCE Y
• Application Number:
  US14/479,486
• Publication Number:
  US 20160071194A1
• Time in Patent Office: 967 Days
• Field of Search: None
• CPC Class Codes: G06Q 20/12 specially adapted for electronic shopping systems
• CPC Class Codes: G06Q 20/14 specially adapted for billing systems
• CPC Class Codes: G06Q 20/322 Aspects of commerce using mobile devices [M-devices]
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 30/0641 Shopping interfaces
• CPC Class Codes: H04M 1/724634 With partially locked states, e.g. when some telephonic functional locked states or applications remain accessible in the locked states

Abstract

Systems and methods are disclosed for providing interactive notifications for completing online transactions. In some embodiments, a processing device determines that completing an online transaction initiated at a mobile device requires fewer than a threshold number of operations. The processing device also generates an interface for obtaining input to initiate at least one subsequent operation for completing the online transaction. The interface is generated based on determining that completing the online transaction requires fewer than the threshold number of operations. The processing device configures the mobile device to display the interface and to receive the input using the interface for completing the transaction.

Claims

1. A method for preventing unwanted terminations of online transactions, the method comprising:

determining, by a transaction server in communication with a mobile device via a data network, that completing an online transaction initiated at the mobile device using the data network requires fewer than a threshold number of operations;

determining that a potential abandonment condition exists for the online transaction, wherein determining that the potential abandonment condition exists comprises;

detecting that the mobile device has entered a locked state, wherein detecting that the mobile device has entered the locked state comprises determining, based on communications with the mobile device via the data network, that the mobile device will not accept input unless the mobile device receives specific information required to cause it to enter another state in which the mobile device is able to accept input, and

detecting that the mobile device has navigated away from an interface used to initiate the online transaction, wherein detecting that the mobile device has navigated away from the interface comprises determining, based on communications with the mobile device via the data network, that the mobile device has performed at least one of (i) navigating away from a first interface used to initiate the online transaction or (ii) receiving input to access a second interface on the mobile device;

generating, by the transaction server, an interface for obtaining input to initiate at least one subsequent operation for completing the online transaction based on determining that the potential abandonment conditions exists and that completing the online transaction requires fewer than the threshold number of operations; and

transmitting, via the data network, the generated interface and a message to the mobile device via the data network, wherein the message instructs the mobile device to display the interface and to receive the input to initiate the at least one subsequent operation via the interface.

2. The method of claim 1, wherein determining that completing the online transaction requires fewer than the threshold number of operations comprises:

determining that billing information has previously been provided for the online transaction; and

determining that the at least one subsequent operation comprises a command to authorize the online transaction, wherein the interface includes an interaction object for receiving input indicative of the command.

3. The method of claim 1, wherein the message further instructs the mobile device to display the interface at a lock interface of the mobile device and receive the input to the interface when the mobile device is in the locked state.

4. The method of claim 1, further comprising performing the at least one subsequent operation in response to receiving the input to initiate the at least one subsequent operation that has been entered via the interface.

5. The method of claim 4, further comprising:

determining, by the transaction server, that completing an additional online transaction initiated at the mobile device requires fewer than the threshold number of operations;

generating, by the transaction server, an additional interface based on determining that completing the additional online transaction requires fewer than the threshold number of operations, wherein the additional interface comprises a first interaction object for cancelling the additional online transaction and a second interaction object for obtaining input to complete the additional online transaction; and

configuring the mobile device to display the additional interface and to receive input to the first and second interaction objects;

cancelling the additional online transaction in response to receiving the input via the additional interface; and

generating analytical data based on completing the online transaction and cancelling the additional online transaction.

6. The method of claim 1, further comprising:

determining that no input has been received via the interface; and

generating analytical data based on the determined absence of input to the interface.

7. The method of claim 6, wherein determining that no input has been received via the interface comprises:

determining that at least one of a movement of the mobile device and an actuation of a control of the mobile device has occurred;

initiating a timer in response to determining that at least one of the movement and the actuation has occurred; and

determining that no input is received via the interface before expiration of the timer.

8. The method of claim 1, further comprising configuring the mobile device to display the interface by transmitting an electronic signal from a processing device of the mobile device to a display device of the mobile device, wherein the electronic signal is transmitted via a data bus of the mobile device that connects the display device and the processing device.

9. The method of claim 1, wherein the interface is also generated based on identifying a processing resource constraint of the mobile device.

10. A system comprising:

a processing device; and

a non-transitory computer-readable medium communicatively coupled to the processing device,

wherein the processing device is configured to execute instructions to perform operations comprising;

determining that completing an online transaction initiated at a mobile device requires fewer than a threshold number of operations;

determining that a potential abandonment condition exists for the online transaction, wherein determining that the potential abandonment condition exists comprises at least one of;

detecting that the mobile device has entered a locked state, wherein detecting that the mobile device has entered the locked state comprises determining, based on communications with the mobile device via the data network, that the mobile device will not accept input unless the mobile device receives specific information required to cause it to enter another state in which the mobile device is able to accept input, and

detecting that the mobile device has navigated away from an interface used to initiate the online transaction, wherein detecting that the mobile device has navigated away from the interface comprises determining, based on communications with the mobile device via the data network, that the mobile device has performed at least one of (i) navigating away from a first interface used to initiate the online transaction or (ii) receiving input to access a second interface on the mobile device;

generating an interface for obtaining input to initiate at least one subsequent operation for completing the online transaction based on determining that the potential abandonment conditions exists and that completing the online transaction requires fewer than the threshold number of operations; and

configuring the mobile device to display the interface and to receive the input to initiate the at least one subsequent operation via the interface.

11. The system of claim 10, wherein the operations for determining that completing the online transaction requires fewer than the threshold number of operations comprise:

determining that billing information has previously been provided for the online transaction; and

determining that the at least one subsequent operation comprises a command to authorize the online transaction, wherein the interface includes an interaction object for receiving input indicative of the command.

12. The system of claim 10, wherein the operations for configuring the mobile device to display the interface and to receive the input to initiate the at least one subsequent operation via the interface comprise configuring the mobile device to display the interface at a lock interface of the mobile device and receive the input to the interface when the mobile device is in the locked state.

13. The system of claim 10, wherein the operations further comprise:

performing the at least one subsequent operation in response to receiving the input to initiate the at least one subsequent operation that has been entered via the interface;

determining that completing an additional online transaction initiated at the mobile device requires fewer than the threshold number of operations;

generating an additional interface based on determining that completing the additional online transaction requires fewer than the threshold number of operations, wherein the additional interface comprises a first interaction object for cancelling the additional online transaction and a second interaction object for obtaining input to complete the additional online transaction; and

configuring the mobile device to display the additional interface and to receive input to the first and second interaction objects;

cancelling the additional online transaction in response to receiving the input via the additional interface; and

generating analytical data based on completing the online transaction and cancelling the additional online transaction.

14. The system of claim 10, further comprising a network interface device, wherein the operations for configuring the mobile device comprise configuring the network interface device to transmit a message via a data network to the mobile device, wherein the message comprises a command to display the interface and to receive the input.

15. The system of claim 10, further comprising a display device communicatively coupled to the processing device via a data bus, wherein the operations for configuring the mobile device comprise transmitting an electronic signal from the processing device to the via the data bus.

16. A non-transitory computer-readable medium having program code stored thereon that is executable by a processing device, the program code comprising:

program code for configuring a transaction server for determining that completing an online transaction initiated, with the transaction server and at a mobile device, requires fewer than a threshold number of operations;

program code for determining that a potential abandonment condition exists for the online transaction, wherein determining that the potential abandonment condition exists comprises at least one of;

detecting that the mobile device has entered a locked state, wherein detecting that the mobile device has entered the locked state comprises determining, based on communications with the mobile device via the data network, that the mobile device will not accept input unless the mobile device receives specific information required to cause it to enter another state in which the mobile device is able to accept input, and

detecting that the mobile device has navigated away from an interface used to initiate the online transaction, wherein detecting that the mobile device has navigated away from the interface comprises determining, based on communications with the mobile device via the data network, that the mobile device has performed at least one of (i) navigating away from a first interface used to initiate the online transaction or (ii) receiving input to access a second interface on the mobile device;

program code for generating an interface for obtaining input to initiate at least one subsequent operation for completing the online transaction based on determining that the potential abandonment conditions exists and that completing the online transaction requires fewer than the threshold number of operations; and

program code for transmitting, from the transaction server via the data network, the generated interface and a message to the mobile device, wherein the message instructs the mobile device to display the interface and to receive the input to initiate the at least one subsequent operation via the interface.

17. The non-transitory computer-readable medium of claim 16, wherein determining that completing the online transaction requires fewer than the threshold number of operations comprises:

determining that billing information has previously been provided for the online transaction; and

determining that the at least one subsequent operation comprises a command to authorize the online transaction, wherein the interface includes an interaction object for receiving input indicative of the command.

18. The non-transitory computer-readable medium of claim 16, wherein the message instructs the mobile device to display the interface at a lock interface of the mobile device and receive the input to the interface when the mobile device is in the locked state.

19. The non-transitory computer-readable medium of claim 16, further comprising:

program code for performing the at least one subsequent operation in response to receiving the input to initiate the at least one subsequent operation that has been entered via the interface;

program code for determining that completing an additional online transaction initiated at the mobile device requires fewer than the threshold number of operations;

program code for generating an additional interface based on determining that completing the additional online transaction requires fewer than the threshold number of operations, wherein the additional interface comprises a first interaction object for cancelling the additional online transaction and a second interaction object for obtaining input to complete the additional online transaction; and

program code for configuring the mobile device to display the additional interface and to receive input to the first and second interaction objects;

program code for cancelling the additional online transaction in response to receiving the input via the additional interface; and

program code for generating analytical data based on completing the online transaction and cancelling the additional online transaction.