Multiple stakeholders for a single business process

• US 9,645,712 B2
• Filed: 12/15/2004
• Issued: 05/09/2017
• Est. Priority Date: 10/01/2004
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: GrandCentral Communications Incorporated (Alphabet Inc.)
• Inventors: Bhandarkar, Mangesh P., Dewey, Michael K.
• Primary Examiner(s): LE, HUNG D
• Application Number:
  US11/014,149
• Publication Number:
  US 20060074915A1
• Time in Patent Office: 4,528 Days
• Field of Search: None
• CPC Class Codes: G06F 3/048 Interaction techniques based on graphical user interfaces [GUI]
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

Methods and apparatus, including computer program products, implementing and using techniques for providing a customized representation of a business process involving one or more organizational entities that are accessible through a network. A user interface that can display a customized representation of a business process is provided. User information, including user privileges associated with the business process, is stored in a central repository that is accessible through the network. A request to view the business process is received from a first user through the user interface. The user privileges for the first user are retrieved from the central repository. A customized representation of the business process is displayed with the user interface. The customized representation is in compliance with the retrieved user privileges for the first user.

Claims

1. A computer-implemented method for providing a customized representation of a business process involving a plurality of organizational entities that are accessible through a network, each organizational entity having policy data corresponding thereto governing interaction with the organizational entity via the network, the method comprising:

providing a user interface operable to display a customized representation of a business process having a configurable flow, the business process comprising a series of operations of business activity to be performed by one or more of the organizational entities, at least two of the operations of business activity to be performed by independent organizational entities, communication between the independent organizational entities being facilitated by the network according to the policy data;

storing user information, including user privileges associated with the business process, in a central repository that is accessible through the network;

receiving a request from a first user through the user interface to view the business process;

retrieving the user privileges for the first user from the central repository; and

providing a customized representation of code corresponding to the business process for presentation in the user interface, the customized representation of code comprising a graphical representation of the series of operations of business activity to be performed by one or more of the organizational entities, each of the operations corresponding to a respective part of the code corresponding to the business process, a first one of the operations being represented by a first graphical object, the customized representation of code being in compliance with the retrieved user privileges for the first user; and

modifying the code corresponding to the business process when the user moves the first graphical object from a first location in the graphical representation to a second location in the graphical representation and when movement of the first graphical object complies with the retrieved user privileges.

2. A computer program product, stored on a machine-readable storage medium, comprising instructions operable to cause a computer to perform a method of providing a customized representation of a business process involving a plurality of organizational entities that are accessible through a network, each organizational entity having policy data corresponding thereto governing interaction with the organizational entity via the network, the method comprising:

providing a user interface operable to display a customized representation of a business process having a configurable flow, the business process comprising a series of operations of business activity to be performed by one or more of the organizational entities, at least two of the operations of business activity to be performed by independent organizational entities, communication between the independent organizational entities being facilitated by the network according to the policy data;

storing user information, including user privileges associated with the business process, in a central repository that is accessible through the network;

receiving a request from a first user through the user interface to view the business process; and

retrieving the user privileges for the first user from the central repository;

providing a customized representation of code corresponding to the business process for presentation in the user interface, the customized representation of code comprising a graphical representation of the series of operations of business activity to be performed by one or more of the organizational entities. each of the operations corresponding to at least a respective part of the code corresponding to the business process, a first one of the operations being represented by a first graphical object, the customized representation of code being in compliance with the retrieved user privileges for the first user; and

modifying the code corresponding to the business process when the user moves the first graphical object from a first location in the graphical representation to a second location in the graphical representation and when movement of the first graphical object complies with the retrieved user privileges.

3. A system for providing a customized representation of a business process involving a plurality of organizational entities that are accessible through a network, each organizational entity having policy data corresponding thereto governing interaction with the organizational entity via the network, the system comprising:

a network connecting a plurality of network nodes, each network node being associated with an organizational entity and representing one or more of;

a user, a service, and a computer application;

a central repository that is accessible through the network and operable to store user information, including user privileges associated with the business process; and

a process design application running at one of the network nodes, the process design application being operable to;

provide a user interface for displaying a customized representation of a business process having a configurable flow, the business process comprising a series of operations of business activity to be performed by one or more of the organizational entities, at least two of the operations of business activity to be performed by independent organizational entities, communication between the independent organizational entities being facilitated by the network according to the policy data;

receive a request from a first user through the user interface to view the business process;

retrieve the user privileges for the first user from the central repository;

provide a customized representation of code corresponding to the business process for presentation in the user interface, the customized representation of code comprising a graphical representation of the series of operations of business activity to be performed by one or more of the organizational entities, each of the operations corresponding to at least a respective part of the code corresponding to the business process, a first one of the operations being represented by a first graphical object, the customized representation of code being in compliance with the retrieved user privileges for the first user; and

modify the code corresponding to the business process when the user moves the first graphical object from a first location in the graphical representation to a second location in the graphical representation and when movement of the first graphical object complies with the retrieved user privileges.

4. A computer-implemented method for providing an organization- and user-customized representation of a business process involving a plurality of service providers that are accessible through a network, the method comprising:

providing a user interface operable to display a customized visual representation of operation blocks in a business process having a configurable flow among the operation blocks, wherein the operation blocks include;

parent blocks that represent services provided by respective service providers and that are visible to users in organizations other than a respective service provider'"'"'s organization; and

child blocks that are visible to users within the respective service provider'"'"'s organization;

storing user and organization information, including user privileges associated with the operation blocks of the business process, in a central repository that is accessible through the network;

receiving a request from a first user through the user interface to view the business process;

retrieving the user privileges for the first user from the central repository for viewing and editing the business process, the parent operation blocks, and the child operation blocks; and

providing to the user interface a customized visual representation of the parent operation blocks of the business process and some but not all of the child operation blocks, customized in compliance with the retrieved user privileges for the first user.

5. The method of claim 4, further including:

modifying code corresponding to the business process when the first user moves a first operation block from a first location in the customized visual representation to a second location in the customized visual representation and when movement of the first operation block complies with the retrieved user privileges for the first user.

6. The method of claim 5, further including:

denying a modification of the business process when the requested modification does not comply with the retrieved user privileges.

7. A computer program product, stored on a machine-readable medium, comprising instructions operable to cause a computer to perform the method of claim 5.

8. A computer device, including a processor and machine-readable memory coupled to the processor, comprising instructions stored on the machine readable memory operable to cause a computer device to perform the method of claim 5.

9. A computer program product, stored on a machine-readable medium, comprising instructions operable to cause a computer to perform the method of claim 4.

10. A computer device, including a processor and machine-readable memory coupled to the processor, comprising instructions stored on the machine readable memory operable to cause a computer device to perform the method of claim 4.

11. The method of claim 4, further including:

the user interface is further operable to provide a text editing interface to code used to implement a selected child operation block, in compliance with the retrieved user privileges for the first user.

12. The method of claim 11, further including:

modifying the code used to implement the selected child operation block when the first user edits the text, in compliance with the retrieved user privileges for the first user.

13. The method of claim 12, wherein the code used to implement the selected child operation block is expressed in Extended Markup Language (XML).

14. A computer program product, stored on a machine-readable medium, comprising instructions operable to cause a computer to perform the method of claim 11.

15. A computer device, including a processor and machine-readable memory coupled to the processor, comprising instructions stored on the machine readable memory operable to cause a computer device to perform the method of claim 11.

16. The method of claim 4, further including:

the user interface providing a palette that includes flow control operation blocks for composing or modifying a child operation block.

17. A computer program product, stored on a machine-readable medium, comprising instructions operable to cause a computer to perform the method of claim 16.

18. A computer device, including a processor and machine-readable memory coupled to the processor, comprising instructions stored on the machine readable memory operable to cause a computer device to perform the method of claim 16.

19. The method of claim 4, further including:

the user interface providing a palette that includes error handling operation blocks for composing or modifying a child operation block.

20. The method of claim 4, further including the first user having a role, wherein supported roles include a business analyst role, a developer role, and an information technology professional role, and default user permissions for viewing and editing are differentiated among the supported roles.

21. The method of claim 4, wherein the network is an interoperability network, further including the interoperability network:

positioned as a proxy between particular services that use different communication protocols and

mediating differences in communication protocol formats between the particular services involved in the business process.

22. A computer-implemented method for providing an organization- and user-customized representation of a business process involving a plurality of service providers that are accessible through a network, the method comprising:

providing a user interface operable to display a customized visual representation of operation blocks in a business process having a configurable flow among the operation blocks, wherein the operation blocks include;

parent blocks that represent services provided by respective service providers and that are visible to users in organizations other than a respective service provider'"'"'s organization; and

child blocks that are editable by authorized users in a developer role that are given edit permissions by the respective service provider'"'"'s organization;

storing user and organization information, including user privileges associated with the operation blocks of the business process, in a central repository that is accessible through the network;

receiving a request from a first user through the user interface to view the business process;

retrieving the user privileges for the first user from the central repository for editing the child operation blocks; and

providing to the user interface editable text of code used to implement a selected child operation block, in compliance with the retrieved user privileges for the first user.

23. The method of claim 22, further including:

modifying code corresponding to the business process when the first user moves a first operation block from a first location in the customized visual representation to a second location in the customized visual representation and when movement of the first operation block complies with the retrieved user privileges for the first user.

24. The method of claim 23, further including:

denying a modification of the business process when the requested modification does not comply with the retrieved user privileges.

25. A computer program product, stored on a machine-readable medium, comprising instructions operable to cause a computer to perform the method of claim 23.

26. A computer device, including a processor and machine-readable memory coupled to the processor, comprising instructions stored on the machine readable memory operable to cause a computer device to perform the method of claim 23.

27. A computer device, including a processor and machine-readable memory coupled to the processor, comprising instructions stored on the machine readable memory operable to cause a computer device to perform the method of claim 22.

28. The method of claim 22, further including:

the user interface is further operable to provide a text editing interface to code used to implement a selected child operation block, in compliance with the retrieved user privileges for the first user.

29. The method of claim 28, further including:

modifying the code used to implement the selected child operation block when the first user edits the text, in compliance with the retrieved user privileges for the first user.

30. The method of claim 29, wherein the code used to implement the selected child operation block is expressed in Extended Markup Language (XML).

31. A computer program product, stored on a machine-readable medium, comprising instructions operable to cause a computer to perform the method of claim 28.

32. A computer device, including a processor and machine-readable memory coupled to the processor, comprising instructions stored on the machine readable memory operable to cause a computer device to perform the method of claim 28.

33. The method of claim 22, further including:

the user interface providing a palette that includes flow control operation blocks for composing or modifying a child operation block.

34. A computer program product, stored on a machine-readable medium, comprising instructions operable to cause a computer to perform the method of claim 33.

35. A computer device, including a processor and machine-readable memory coupled to the processor, comprising instructions stored on the machine readable memory operable to cause a computer device to perform the method of claim 33.

36. A computer program product, stored on a machine-readable medium, comprising instructions operable to cause a computer to perform the method of claim 22.