Asset data model for recurring revenue asset management

• US 9,646,066 B2
• Filed: 03/15/2013
• Issued: 05/09/2017
• Est. Priority Date: 06/18/2012
• Status: Active Grant

• Current Assignee: Concentrix SREV Incorporated
• Original Assignee: Servicesource International Incorporated
• Inventors: Olsen, Greg, Bell, Ganesh, Craft, Ricardo, Thirunavukkarasu, Chelliah, Subramanian, Lenin, Raghunath, Manohar, Chen, Zheng
• Primary Examiner(s): Singh, Gurkanwaljit
• Application Number:
  US13/841,681
• Publication Number:
  US 20140114709A1
• Time in Patent Office: 1,516 Days
• Field of Search: None
• CPC Class Codes: G06F 16/215 Improving data quality; Data cleansing, e.g. de-duplication, removing invalid entries or correcting typographical errors
• CPC Class Codes: G06F 16/245 Query processing
• CPC Class Codes: G06F 16/24556 Aggregation; Duplicate elimination
• CPC Class Codes: G06F 16/24573 using data annotations, e.g. user-defined metadata
• CPC Class Codes: G06F 16/26 Visual data mining; Browsing structured data
• CPC Class Codes: G06F 16/86 Mapping to a database
• CPC Class Codes: G06F 8/10 Requirements analysis; Specification techniques
• CPC Class Codes: G06F 8/20 Software design
• CPC Class Codes: G06F 8/60 Software deployment
• CPC Class Codes: G06Q 10/00 Administration; Management
• CPC Class Codes: G06Q 10/0631 Resource planning, allocation, distributing or scheduling for enterprises or organisations
• CPC Class Codes: G06Q 30/0202 Market predictions or forecasting for commercial activities
• CPC Class Codes: G06Q 30/0264 based upon schedule
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: G06Q 40/12 Accounting
• CPC Class Codes: H04L 63/10 for controlling access to devices or network resources

Abstract

Data relevant to a predefined data object of a set of predefined data objects can be extracted from a unit of date received at a recurring revenue management system. The extracted relevant data can be populated to an instance of the predefined data object. One or more relationships between the instance of the predefined data object and at least one other instance of the predefined data object or a second predefined data object. The defining occurs based on a set of parameters associated with the predefined data object and content of the extracted data. An opportunity can be generated for a sale or renewal of a recurring revenue asset based at least in part on the one or more relationships, and the generated opportunity can be presented to a user. Related methods, systems, and computer program products are also described.

Claims

1. A computer program product comprising a non-transitory machine-readable medium storing instructions that, when executed by at least one programmable processor, cause the at least one programmable processor to perform operations comprising:

mapping a unit of data received from an external data source at a recurring revenue management system implemented on one or more programmable processors, the mapping comprising integrating an inbound record type of the received unit of data to one of a set of predefined data object types supporting functions of the recurring revenue management system, the integrating comprising;

constructing, at a data source layer, a skeletal object from partial data loaded through a data ingestion pipeline comprising a service bus connecting a plurality of external data sources, the skeletal objects each comprising at least one annotation added at a load time of the skeletal object; and

combining, at the service bus, the skeletal object with existing skeletal objects by matching one of the at least one annotations of the skeletal object to similar existing annotations of existing skeletal objects, the combining of the skeletal objects resulting in the received unit of data being at least one of the set of predefined data object types;

extracting data relevant to a predefined data object type of the set of predefined data object types from the received unit of data;

populating a data object instance of the predefined data object type with the extracted data;

defining one or more relationships between the data object instance and at least one other data object instance of the predefined data object type and/or a second predefined data object type of the set of predefined data objects, the defining occurring based on a set of parameters associated with the predefined data object type and on content of the extracted data, the defining further comprising inferring at least one of the one or more relationships based on a transitivity analysis by the recurring revenue management system between the data object instance and the at least one other data object instance;

generating an opportunity for a sale or renewal of a recurring revenue asset based at least in part on the one or more relationships; and

providing user interface data to a client machine for presenting the opportunity to a user via a user interface shown on a display device of the client machine.

2. The computer program product in accordance with claim 1, wherein the operations further comprise presenting the generated opportunity to a user.

3. The computer program product in accordance with claim 1, wherein the operations further comprising generating a representation of the opportunity for display in a display device connected with the at least one processor.

4. The computer program product in accordance with claim 1, wherein the unit of data is received from an external source, and wherein the one or more relationships are derived from information that exists in the external source.

5. The computer program product in accordance with claim 1, wherein the opportunity includes one or more offers that relate to renewal of one or more service assets of the recurring revenue asset.

18. A method in accordance with claim 1, further comprising:

generating, by the recurring revenue management system, a data quality score specifying the reliability of the data populating the predefined data object; and

displaying the opportunity, wherein the opportunity is based on sales data, and the data quality score on the user interface.

6. A recurring revenue management system comprising:

at least one programmable processor; and

a non-transient machine-readable medium storing instructions that, when executed by the at least one processor, cause the at least one programmable processor to perform operations comprising;

mapping a unit of data received from an external data source at a recurring revenue management system implemented on one or more programmable processors, the mapping comprising integrating an inbound record type of the received unit of data to one of a set of predefined data object types supporting functions of the recurring revenue management system, the integrating comprising;

constructing, at a data source layer, a skeletal object from partial data loaded through a data ingestion pipeline comprising a service bus connecting a plurality of external data sources, the skeletal objects each comprising at least one annotation added at a load time of the skeletal object; and

combining, at the service bus, the skeletal object with existing skeletal objects by matching one of the at least one annotations of the skeletal object to similar existing annotations of existing skeletal objects, the combining of the skeletal objects resulting in the received unit of data being at least one of the set of predefined data object types;

extracting data relevant to a predefined data object type of the set of predefined data object types from the received unit of data;

populating a data object instance of the predefined data object type with the extracted data;

defining one or more relationships between the data object instance and at least one other data object instance of the predefined data object type and/or a second predefined data object type of the set of predefined data objects, the defining occurring based on a set of parameters associated with the predefined data object type and on content of the extracted data, the defining further comprising inferring at least one of the one or more relationships based on a transitivity analysis by the recurring revenue management system between the data object instance and the at least one other data object instance;

generating an opportunity for a sale or renewal of a recurring revenue asset based at least in part on the one or more relationships; and

providing user interface data to a client machine for presenting the opportunity to a user via a user interface shown on a display device of the client machine.

7. The recurring revenue management system in accordance with claim 6, wherein the operations further comprise an operation to present the generated opportunity to a user.

8. The recurring revenue management system in accordance with claim 6, further comprising a display device connected with the at least one processor, and wherein the operations further comprise an operation to generate a representation of the opportunity for display in the display device.

9. The recurring revenue management system in accordance with claim 6, wherein the unit of data is received from an external source, and wherein the one or more relationships are derived from information that exists in the external source.

10. The recurring revenue management system in accordance with claim 6, wherein the opportunity includes one or more offers that relate to renewal of one or more service assets of the recurring revenue asset.

19. A method in accordance with claim 6, further comprising:

generating, by the recurring revenue management system, a data quality score specifying the reliability of the data populating the predefined data object; and

displaying the opportunity, wherein the opportunity is based on sales data, and the data quality score on the user interface.

11. A method comprising:

mapping a unit of data received from an external data source at a recurring revenue management system implemented on one or more programmable processors, the mapping comprising integrating an inbound record type of the received unit of data to one of a set of predefined data object types supporting functions of the recurring revenue management system, the integrating comprising;

constructing, at a data source layer, a skeletal object from partial data loaded through a data ingestion pipeline comprising a service bus connecting a plurality of external data sources, the skeletal objects each comprising at least one annotation added at a load time of the skeletal object; and

combining, at the service bus, the skeletal object with existing skeletal objects by matching one of the at least one annotations of the skeletal object to similar existing annotations of existing skeletal objects, the combining of the skeletal objects resulting in the received unit of data being at least one of the set of predefined data object types;

extracting data relevant to a predefined data object type of the set of predefined data object types from the received unit of data;

populating a data object instance of the predefined data object type with the extracted data;

defining one or more relationships between the data object instance and at least one other data object instance of the predefined data object type and/or a second predefined data object type of the set of predefined data objects, the defining occurring based on a set of parameters associated with the predefined data object type and on content of the extracted data, the defining further comprising inferring at least one of the one or more relationships based on a transitivity analysis by the recurring revenue management system between the data object instance and the at least one other data object instance;

generating an opportunity for a sale or renewal of a recurring revenue asset based at least in part on the one or more relationships; and

providing user interface data to a client machine for presenting the opportunity to a user via a user interface shown on a display device of the client machine.

12. The method in accordance with claim 11, wherein the operations further comprise presenting the generated opportunity to a user.

13. The method in accordance with claim 11, wherein the operations further comprising generating a representation of the opportunity for display in a display device connected with the at least one processor.

14. The method in accordance with claim 11, wherein the unit of data is received from an external source, and wherein the one or more relationships are derived from information that exists in the external source.

15. The method in accordance with claim 11, wherein the opportunity includes one or more offers that relate to renewal of one or more service assets of the recurring revenue asset.

16. The method in accordance with claim 15, further comprising transmitting, by the one or more processors, the one or more offers to a client computer over a communication network.

17. The method in accordance with claim 11, wherein receiving the unit of data includes receiving the unit of data from a client computer via a communication network.

20. A method in accordance with claim 11, further comprising:

generating, by the recurring revenue management system, a data quality score specifying the reliability of the data populating the predefined data object; and

displaying the opportunity, wherein the opportunity is based on sales data, and the data quality score on the user interface.