Method and apparatus for providing customization of public safety answering point information delivery
First Claim
Patent Images
1. A method for providing emergency call services, which comprises:
- receiving at an automated third-party service center a voice call from a vehicle;
automatically sending signaling to the vehicle from the third-party service center over the voice call;
receiving at the third-party service center in response to the signaling, synthetic audio in the form of recorded audio or a text-to-speech message from the vehicle, the synthetic audio representing location information comprising at least latitude and longitude coordinates of the vehicle;
using an interactive voice recognition (IVR) system located at the third-party service center, transcribing from the synthetic audio and into text data at least the latitude and longitude coordinates to determine if the coordinates are valid; and
if the coordinates are valid, automatically forwarding information from the voice call and the location information to a public safety answering point (PSAP) determined by the third-party service center.
1 Assignment
0 Petitions
Accused Products
Abstract
A method and system for providing emergency call (e-call) services is disclosed. A third-party service center receives a voice call from a vehicle. Signaling is automatically sent to the vehicle from the third-party service center over the voice call. Location information is received from the vehicle at the third-party service center in response to the signaling. Information is forwarded from the voice call and the location information to a public safety answering point (PSAP) determined by the third-party service center.
-
Citations
20 Claims
-
1. A method for providing emergency call services, which comprises:
-
receiving at an automated third-party service center a voice call from a vehicle; automatically sending signaling to the vehicle from the third-party service center over the voice call; receiving at the third-party service center in response to the signaling, synthetic audio in the form of recorded audio or a text-to-speech message from the vehicle, the synthetic audio representing location information comprising at least latitude and longitude coordinates of the vehicle; using an interactive voice recognition (IVR) system located at the third-party service center, transcribing from the synthetic audio and into text data at least the latitude and longitude coordinates to determine if the coordinates are valid; and if the coordinates are valid, automatically forwarding information from the voice call and the location information to a public safety answering point (PSAP) determined by the third-party service center. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
-
-
12. A system for providing emergency call services, which comprises:
-
a vehicle e-call system; a plurality of public safety answering points (PSAPs); and an automated third party service center that; receives a voice call from the vehicle e-call system; automatically ends signaling to the vehicle e-call system over the voice call; in response to the signaling, receives synthetic audio from the vehicle e-call system, the synthetic audio being in the form of recorded audio or a text-to-speech message and representing location information comprising at least latitude and longitude coordinates of the vehicle; using an interactive voice recognition (IVR) system located at the third party service center, transcribing from the synthetic audio and into text data at least the latitude and longitude coordinates to determine if the coordinates are valid; if the coordinates are valid, determines a selected one of the plurality of PSAPs; and automatically forwards information from the voice call and the location information to the selected PSAP. - View Dependent Claims (13, 14, 15, 16, 17, 18, 19, 20)
-
Specification