Indirect monitoring and reporting of a user's credit data

• US 9,652,802 B1
• Filed: 03/23/2011
• Issued: 05/16/2017
• Est. Priority Date: 03/24/2010
• Status: Active Grant

• Current Assignee: Consumerinfo.com Incorporated (Experian plc)
• Original Assignee: Consumerinfo.com Incorporated (Experian plc)
• Inventors: Kasower, Sheldon
• Primary Examiner(s): Kalinowski, Alexander
• Assistant Examiner(s): Preston, John
• Application Number:
  US13/069,896
• Time in Patent Office: 2,246 Days
• Field of Search: 705 44, 235380, 379455
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes

Abstract

Methods and systems of monitoring and reporting of changes to a user'"'"'s credit data are provided. One embodiment includes providing a service, hosted by a data server, that allows the user to access the service via a communication terminal. The service may also request enrollment data, including identity verification data, from the user. Further, the service may periodically access and monitor the user'"'"'s credit data for a change in the user'"'"'s credit data via a connection between the data server and a credit bureau even if the data server has not received sufficient identity verification data from the user. Additionally, the service may determine whether a change detected in the user'"'"'s credit data is a significant event. When an event or a significant event in the user'"'"'s credit data is detected, the service may alert the user of the fact that an event has occurred even if the data server has not received sufficient identity verification data from the user.

Claims

1. A method of monitoring a user'"'"'s credit data to determine a risk of identity theft of the user in which an online credit monitoring service is provided and the user is required to enroll in the service by providing online sufficient information to reliably verify identity of the user, wherein the method addresses the problem of receiving insufficient enrollment information from the user, the method comprising:

by a computer system comprising;

a credit data warehouse comprising millions of credit files relating to a corresponding millions of users;

a plurality of user computing devices, each user computing device associated with a user who has at least one account with at least one of the lenders that report the credit information to the credit data warehouse;

a credit monitoring server providing a credit monitoring service to the users of the user computing devices, the credit monitoring server comprising;

an enrollment module that

delivers one or more web pages to a user computing device for enrollment of a user of the user computing device in the credit monitoring service; and

receives a request for credit monitoring of the user;

receives identifying information relating to the user in response to the user receiving the one or more web pages, the one or more web pages for presentation to the user via the user computing device and requesting identifying information sufficient to authorize reporting, to the user, a credit history of the user;

determines whether the identifying information relating to the user is sufficient to authorize reporting of the credit history to the user; and

in response to determining that the identifying information is sufficient, identifying the user as a complete enrollee of the credit monitoring service;

or

in response to determining that the identifying information is not sufficient, identifying the user as an incomplete enrollee of the credit monitoring service; and

save the information received while identifying the information lacking to identify the user as a complete enrollee;

a credit monitoring module for delivering notices to the user computing devices indicating changes in their respective credit information in the credit data warehouse, wherein the credit monitoring module;

periodically monitors credit history of the user in the credit data warehouse to identify credit history events therein;

in response to identifying a credit history event in the credit history of the user;

determining whether the user is a complete enrollee in the credit monitoring service;

in response to determining that the user is a complete enrollee in the credit monitoring service, transmitting, by the credit monitoring server, to the user computing device of the user, an enrollee alert message regarding the credit history event, which includes detailed information regarding the credit history event and a link to access further information in the credit history of the user, or

in response to determining that the user is not a complete incomplete enrollee in the credit monitoring service;

 

transmitting, by the credit monitoring server, to the user computing device of the user, an alert message regarding the credit history event providing only a portion of the detailed information regarding the credit history event;

 

providing to the user an option to complete enrollment in the credit monitoring service;

 

providing to the user a webpage indicating the information lacking to become a complete enrollee;

 

receiving from the user the lacking information; and

 

transmitting to the user the detailed information regarding the credit history event in response to the user completing enrollment in the credit monitoring service.

2. The method of claim 1, wherein the request is received from the user.

3. The method of claim 1, wherein the request is received from a third party.

4. The method of claim 3, wherein the alert message is transmitted to the user via the third party.

5. The method of claim 3, wherein the enrollee alert message is transmitted to the user via the third party.

6. The method of claim 1, wherein transmitting, by the credit monitoring server, to the user the alert message comprises transmitting the alert message via a communication medium specified by the user.

7. The method of claim 1, wherein identifying, by the credit monitoring server, a credit history event comprises receiving a notification of the credit history event from a credit bureau and determining whether the credit history event is significant, based at least in part upon factors stored by the computer system.

8. The method of claim 7, wherein the factors stored by the computer system comprise user-specified factors.

9. The method of claim 7, wherein at least a portion of the factors stored by the computer system relate to whether the user has completed enrollment in the credit monitoring service.

10. The method of claim 1, wherein identifying, by the credit monitoring server, a credit history event comprises periodically retrieving credit data from a credit bureau and identifying a change in the periodically retrieved credit data relating to the user.

11. The method of claim 1, wherein the alert message provided to the not complete enrollees includes no personal credit information of the user.

12. The method of claim 1, wherein transmitting, by the computer system, to the user the enrollee alert message comprises transmitting the enrollee alert message via a communication medium specified by the user.

13. The method of claim 1, wherein the detailed information regarding the credit history event comprises one or more of identifying information relating to the user, dollar amounts and/or account balances relating to the credit event, credit card numbers, account numbers, address information, loan information, credit scores, or credit-related or personal information.

14. A non-transitory computer-readable storage medium comprising executable instructions that, in response to execution by one or more computer processors of a computer system, cause the computer system to perform operations comprising:

receiving a request for credit monitoring of a user via a credit monitoring service;

receiving identifying information relating to the user, the information submitted by the user in response to the user receiving a web page, for presentation, which requests identifying information sufficient to authorize reporting, to the user, of credit events related to credit data associated with the user as maintained and updated by one or more credit bureaus;

determining whether the identifying information relating to the user is sufficient to authorize reporting of credit events to the user;

in response to determining that the identifying information is sufficient, identifying the user as having completed enrollment in the credit monitoring service;

or

in response to determining that the identifying information is not sufficient, identifying the user as not having completed enrollment in the credit monitoring service;

identifying, for transmission as an alert message to the user and by the computer system, a credit event in the user'"'"'s credit, wherein a frequency of transmitting respective alert messages increases, or decreases, based on a sufficiency of the identifying information to authorize reporting of credit events to the user;

in response to identifying the credit event;

determining whether the user has completed enrollment in the credit monitoring service; and

in response to determining that the user has not completed enrollment in the credit monitoring service, transmitting to the user an alert message indicating that the credit event was identified, but not including detailed information regarding the credit event, the alert message further indicating a link to an internet-accessible user interface indicating additional information of the user that is required before providing the detailed information regarding the credit event;

when the user provides the additional information, providing the detailed information regarding the credit event to the user.

15. The non-transitory computer-readable storage medium of claim 14 in combination with a computer system comprising one or more computer processors.

16. The non-transitory computer-readable storage medium of claim 14, wherein identifying a credit event comprises retrieving credit data of the user from a credit bureau, identifying a change in the retrieved credit data, and determining if the change should be reported to the user, based at least in part upon one or more credit event significance factors.

17. The non-transitory computer-readable storage medium of claim 14, wherein receiving a request for credit monitoring of a user comprises receiving third-party data relating to the user without directly communicating with the user.

18. The non-transitory computer-readable storage medium of claim 14, wherein receiving a request for credit monitoring of a user comprises receiving user information from a computer of the user.

19. The non-transitory computer-readable storage medium of claim 14, wherein in response to determining that a user has completed enrollment in the credit monitoring service, transmitting an alert message comprising detailed information regarding the credit event.

20. The non-transitory computer-readable storage medium of claim 14, wherein the detailed information regarding the credit event comprises one or more of identifying information relating to the user, dollar amounts and/or account balances relating to the credit event, credit card numbers, account numbers, address information, loan information, credit scores, or credit-related or personal information.

21. A system comprising:

a first system in communication with a user computing device associated with a consumer, the first system comprising one or more processors and a non-transitory computer-readable storage medium storing executable instructions that, in response to execution by the one or more processors, cause the first system to perform operations comprising;

receiving, from the user computing device associated with the consumer, a request to enroll in a credit monitoring service, wherein the request includes personally identifying information for the consumer, the information submitted by the consumer in response to the consumer receiving a web page, for presentation, which requests identifying information sufficient to authorize reporting, to the consumer, credit history events for the consumer;

authenticating the identity of the consumer based on the personally identifying information;

determining whether the personally identifying information is sufficient to authorize reporting of credit history events for the consumer; and

in response to determining that the personally identifying information is not sufficient to authorize reporting of credit history events for the consumer, enrolling the consumer in a first type of credit monitoring service, wherein the first type of credit monitoring service provides the consumer with basic information related to events in the consumer'"'"'s credit history, or

in response to determining that the personally identifying information is sufficient to authorize reporting of credit history events for the consumer, enrolling the consumer in a second type of credit monitoring service, wherein the second type of credit monitoring service provides the consumer with basic information and detailed information related to events in the consumer'"'"'s credit history;

identifying, for transmission as an alert message to the user computing device, an event in the consumer'"'"'s credit history based on a periodic monitoring of the consumer'"'"'s credit history accessed from a credit bureau, wherein more, or less, unique events are identified for transmission based on a sufficiency of the personally identifying information to authorize reporting of the credit history events to the consumer;

in response to identifying the event in the consumer'"'"'s credit history, generating an alert message related to the identified event to send to the consumer, wherein generating the alert message comprises;

determining the type of credit monitoring service in which the consumer is enrolled;

in response to determining that the consumer is enrolled in the first type of credit monitoring service;

generating the alert message, wherein the alert message includes basic information relating to the identified event in the consumer'"'"'s credit history; and

providing an option for the consumer to enroll in the second type of credit monitoring service in order to access detailed information related to the identified event;

or

in response to determining that the consumer is enrolled in the second type of credit monitoring service, generating the alert message, wherein the alert message includes the basic information relating to the identified event and the detailed information relating to the identified event; and

transmitting the alert message to the user computing device, wherein the alert message activates an application on the user computing device to cause the alert message to display; and

the user computing device comprising one or more processors and a non-transitory computer-readable storage medium storing executable code, that when executed by the one or more processors, cause the user computing device to perform operations comprising;

in response to receiving user input of the consumer, providing, to the first system, the request to enroll in the credit monitoring service, the request including personally identifying information;

receiving, from the first system, the alert message related to the identified event.

22. A method comprising:

maintaining one or more authorization rules configured to determine whether consumers have completed enrollment in a credit monitoring service by providing respective sets of personally identifying information sufficient to authorize reporting of credit history;

obtaining, by a computer system comprising a processor, information identifying a consumer that interacted with a web page associated with a merchant or commercial entity, the information comprising at least a subset of the personally identifying information sufficient to authorize reporting of credit events of the consumer;

obtaining, from the consumer, an indication of a significant credit event selected from a plurality of credit events including new credit line inquiry, change of address, account reported for collection, and payment towards an account;

identifying, using the obtained information, one of the plurality of credit events in the consumer'"'"'s credit data based on periodic monitoring of the consumer'"'"'s credit data accessed from a credit bureau;

determining whether the credit event is the significant credit event identified by the user; and

in response to determining that the identified credit event is the significant credit event, transmitting an alert message to the consumer comprising detailed information relating to the identified credit event, or

in response to determining that the identified credit event is not the significant credit event, transmitting an alert message to the consumer comprising only a portion of detailed information relating to the identified credit event,

wherein the alert message activates an application on a user computing device of the consumer to cause the alert message to display the alert message including a link to an internet-accessible page including detailed information regarding the identified credit event.

23. The method of claim 22, wherein the authorization rules are customizable by an administrator of the computer system.

24. The method of claim 22, wherein the alert message further includes a reference to activate, for display, an email system accessible through a web page associated with the merchant or commercial entity.