System and method for remote alert triggering

• US 9,654,175 B1
• Filed: 02/26/2016
• Issued: 05/16/2017
• Est. Priority Date: 02/26/2016
• Status: Active Grant

• Current Assignee: Pearson Education Incorporated (Pearson plc)
• Original Assignee: Pearson Education Incorporated (Pearson plc)
• Inventors: Lowrie, Alexander W., Huziy, Raman, Passero, Terre M.
• Primary Examiner(s): Haider, Syed
• Application Number:
  US15/055,457
• Time in Patent Office: 445 Days
• CPC Class Codes: H04B 3/542 the information being in digital form
• CPC Class Codes: H04L 41/0654 using network fault recovery ring fault isolation or reconfiguration in loop networks without recovery actions by a network management system H04L12/437
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04L 43/10 Active monitoring, e.g. heartbeat, ping or trace-route
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04L 67/55 Push-based network services

Abstract

Systems and methods for triggering generation of an alert for delivery to a remote device are disclosed herein. The system can include memory having: a user profile database; and a content library database. The system can include a recipient user device and a supervisor device. The system can include a content management server that can: receive an electrical signal from the recipient user device, which electrical signal includes a request for initiation of a delivery sequence; trigger an incrementing timer based on receipt of the electrical signal; sequentially deliver the set of delivery data packets; automatically send a proposed time for communicatively coupling the recipient user and supervisor devices; and generate and send an alert.

Claims

1. A system for triggering generation of an alert for delivery to a remote device, the system comprising:

memory comprising;

a user profile database comprising information identifying one or several attributes of a recipient user; and

a content library database comprising a plurality of data packets for providing to the recipient user, wherein the data packets comprise;

a plurality of delivery data packets; and

a plurality of assessment data packets;

a recipient user device comprising;

a recipient user network interface configured to exchange data via a communication network; and

an input/output (I/O) subsystem configured to convert electrical signals received at the recipient user device to user interpretable outputs;

a supervisor device comprising;

a network interface configured to exchange data via the communication network; and

an input/output (I/O) subsystem configured to convert electrical signals at the supervisor device to user interpretable outputs;

a content management server, wherein the content management server is configured to;

receive an electrical signal from the recipient user device, wherein the electrical signal comprises a request for initiation of a delivery sequence, wherein the delivery sequence comprises;

delivering of a set of delivery data packets to the recipient user device, wherein the set of delivery packets comprise a subset of the plurality of delivery packets;

communicatively coupling of the recipient user device and the supervisor device; and

delivering an assessment data packet to the recipient user device;

trigger an incrementing timer based on receipt of the electrical signal from the recipient user device;

sequentially deliver the set of delivery data packets to the recipient user device;

receive a response from the recipient user device after delivery of each of the set of delivery data packets;

automatically send a proposed time for communicatively coupling the recipient user device and the supervisor device to the recipient user device;

receive an acceptance signal of the proposed time for communicatively coupling the recipient user device and the supervisor device from the recipient user device;

trigger a decrementing timer based on the receipt of the acceptance signal and an amount of time until the proposed time for communicatively coupling the recipient user device and the supervisor device;

compare the incrementing timer to a trigger value; and

generate and send an alert based on the comparison of the incrementing timer and the trigger value.

2. The system of claim 1, wherein the supervisor device is configured to receive the alert from the content management server and automatically provide alert data in user interpretable outputs via the I/O subsystem in response to receipt of the alert.

3. The system of claim 2, wherein the alert data identifies the recipient user associated with the alert and identifies a remedial action for resolving the cause of the alert.

4. The system of claim 2, wherein the alert is generated and sent when the incrementing timer exceeds the trigger value.

5. The system of claim 2, wherein a next one of the set of delivery data packets is sequentially delivered after a response to a previously delivered one of the set of delivery data packets is received from the recipient user device.

6. The system of claim 5, wherein the content management server is further configured to associate a value indicative of completion with each delivery data packet subsequent to receipt of the response to that delivery data packet.

7. The system of claim 6, wherein the content management server is further configured to update the user profile database with the value indicative of completion.

8. The system of claim 6, wherein the content management server is further configured to generate and send a signal to the recipient user device and to the supervisor device directing the output of a representation of the decrementing timer.

9. The system of claim 8, wherein the content management server is further configured to generate and send a task packet to the recipient user device, wherein the task packet comprises data identifying circumstances and a user action for the identified circumstances.

10. The system of claim 8, wherein the content management server is further configured to send the assessment data packet to the recipient user device.

11. The system of claim 10, wherein the recipient user device is configured to generate an assessment interface in response to receipt of the assessment data packet, wherein the assessment interface includes a plurality of user prompts and a plurality of user input regions.

12. A method for triggering an alert for delivery to a remote device, the method comprising:

receiving an electrical signal from a recipient user device, wherein the electrical signal comprises a request for initiation of a delivery sequence, wherein the delivery sequence comprises;

delivering of a set of delivery data packets to the recipient user device, wherein the set of delivery packets comprise a subset of a plurality of delivery packets;

communicatively coupling of the recipient user device and a supervisor device; and

delivering an assessment data packet to the recipient user device;

triggering an incrementing timer based on receipt of the electrical signal from the recipient user device;

sequentially delivering the set of delivery data packets to the recipient user device;

receiving a response from the recipient user device after delivery of each of the set of delivery data packets;

automatically sending a proposed time for communicatively coupling the recipient user device and the supervisor device to the recipient user device;

receiving an acceptance signal of the proposed time for communicatively coupling the recipient user device and the supervisor device from the recipient user device;

triggering a decrementing timer based on the receipt of the acceptance signal and an amount of time until the proposed time for communicatively coupling the recipient user device and the supervisor device;

comparing the incrementing timer to a trigger value; and

generating and sending an alert based on the comparison of the incrementing timer and the trigger value.

13. The method of claim 12, wherein the alert comprises code to direct the supervisor device to provide an indicator of the received alert.

14. The method of claim 13, wherein the indicator of the received alert comprises one of:

an aural indicator;

a tactile indicator; and

a visual indicator.

15. The method of claim 13, wherein the alert is generated and sent when the incrementing timer exceeds the trigger value.

16. The method of claim 13, wherein a next one of the set of delivery data packets is sequentially delivered after a response to a previously delivered one of the set of delivery data packets is received from the recipient user device.

17. The method of claim 16, further comprising associating a value indicative of completion with each delivery data packet subsequent to receipt of the response to that delivery data packet.

18. The method of claim 17, further comprising generating and sending a signal to the recipient user device and to the supervisor device directing the output of a representation of the decrementing timer.

19. The method of claim 18, further comprising generating and sending a task packet to the recipient user device, wherein the task packet comprises data identifying circumstances and a user action for the identified circumstances.

20. The method of claim 19, further comprising sending the assessment data packet to the recipient user device.