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Resource partitioning for routing on-demand services

  • US 9,654,639 B1
  • Filed: 01/14/2016
  • Issued: 05/16/2017
  • Est. Priority Date: 12/10/2015
  • Status: Active Grant
First Claim
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1. A computing system, comprising:

  • matching logic configured to;

    receive, from a client computing system, an issue request;

    based on the issue request, automatically identify a context of the client computing system, the context being indicative of at least one of a state of readiness of the client computing system or a state of engagement of the client computing system with a hosted service, that is hosted by a computing system remote from the client computing system;

    based on the identified context, automatically identify an issue encountered at the client computing system, the issue being in a subject matter area; and

    match the issue request against agent information indicative of agent capabilities, of a plurality of different agents, in the subject matter area, to identify an agent; and

    connection logic configured to;

    send the issue request to the identified agent at an agent computing system; and

    generate a connection user interface for a user of the client computing system to interact with the identified agent at the agent computing system.

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