Roadside assistance

• US 9,659,301 B1
• Filed: 04/13/2012
• Issued: 05/23/2017
• Est. Priority Date: 08/19/2009
• Status: Active Grant

• Current Assignee: Allstate Insurance Company (Allstate Corporation)
• Original Assignee: Allstate Insurance Company (Allstate Corporation)
• Inventors: Briggs, Ryan Mark, Kozlowski, Tara Cavallaro, Iqbal, Imran
• Primary Examiner(s): Kelly, Rafferty
• Application Number:
  US13/446,146
• Time in Patent Office: 1,866 Days
• Field of Search: 235375, 705 713
• CPC Class Codes: G01C 21/3697 Output of additional, non-guidance related information, e.g. low fuel level G01C21/3679 takes precedence
• CPC Class Codes: G06F 16/22 Indexing; Data structures therefor; Storage structures
• CPC Class Codes: G06Q 10/06311 Scheduling, planning or task assignment for a person or group
• CPC Class Codes: G06Q 20/3223 Realising banking transactions through M-devices
• CPC Class Codes: G06Q 20/3274 using a pictured code, e.g. barcode or QR-code, being displayed on the M-device
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G06Q 50/30 Transportation; Communications
• CPC Class Codes: G06Q 50/40 Business processes related to the transportation industry shipping G06Q10/083
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G08G 1/0967 Systems involving transmission of highway information, e.g. weather, speed limits transmission of navigation instructions to the vehicle G08G1/0968
• CPC Class Codes: G08G 1/205 Indicating the location of the monitored vehicles as destination, e.g. accidents, stolen, rental
• CPC Class Codes: H04M 2201/38 Displays
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04W 4/021 Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/40 for vehicles, e.g. vehicle-to-pedestrians [V2P]
• CPC Class Codes: H04W 4/70 : Services for machine-to-machine communication [M2M] or machine type communication [MTC]

Abstract

A mobile computerized apparatus configured to provide membership status in a roadside assistance program after occurrence of a roadside event is disclosed. The apparatus executes instructions that cause/allow the apparatus to receive input related to an electronic membership card, retrieve from a data store membership information associated with the vehicle, and dynamically update the electronic membership card for display on the apparatus.

Claims

1. A method comprising:

receiving, by a computing device through a communications interface, at least one roadside job;

obtaining, by the computing device, job information about a selected roadside job;

determining current traffic conditions and a distance between a roadside technician and each of the at least one roadside job;

displaying at least one adjustment button on a display region of the computing device, wherein a selection of the at least one adjustment button is indicative of an adjustment request of an estimated time of arrival (ETA);

receiving button information of the selection of the displayed at least one adjustment button;

adjusting, based on the button information and changes to at least one of the current traffic conditions and the distance, by the computing device, the estimated time of arrival (ETA) for the roadside technician at the selected roadside job based on the distance and the current traffic conditions;

receiving, through the computing device, an input indicative of a confidence level of the roadside technician for the ETA; and

sending, by the computing device through the communications interface, an indication whether the roadside technician accepts the selected roadside job.

2. The method of claim 1, further comprising:

obtaining customer information for the selected roadside job.

3. The method of claim 1, further comprising:

obtaining vehicle information of a vehicle for the selected roadside job.

4. The method of claim 3, further comprising:

obtaining location information showing a vehicle location of the vehicle.

5. The method of claim 4, further comprising:

obtaining map information showing the vehicle location.

6. The method of claim 3, further comprising:

obtaining video data through the communications interface; and

forming, on a display device, an image representing a picture of the vehicle from the video data.

7. The method of claim 1, further comprising:

ordering a plurality of roadside jobs in a first data structure based on at least one of a time of occurrence, a proximity to the roadside technician, and a priority of a roadside job.

8. The method of claim 1, further comprising:

ordering a plurality of roadside jobs in a second data structure based on values of the estimated time of arrival (ETA) for the roadside technician.

9. The method of claim 1, further comprising:

ordering a plurality of roadside jobs in a third data structure based on a grade of service, wherein the grade of service is based on a subscription plan.

10. The method of claim 1, wherein the adjusting comprises:

determining traffic conditions and a distance between the roadside technician and the selected roadside job; and

adjusting the estimated time of arrival from the determined traffic conditions and the distance.

11. The method of claim 1, further comprising:

repeating the adjusting as a location status of the roadside technician changes.

13. The method of claim 1, further comprising:

retrieving an indicator from a data structure, wherein the indicator is indicative of an interaction of a customer associated with one of the roadside jobs; and

adjusting an ordering of the roadside jobs based on the indicator.

14. The method of claim 1, further comprising:

receiving an input indication, by the computer device through the input device, that is indicative of the estimated time of arrival; and

further adjusting the estimated time of arrival based on the input indication.

15. The method of claim 1, wherein the at least one adjustment button comprises a first button and a second button, the method further comprising:

when the first button is selected, decrementing the estimated time of arrival; and

when the second button is selected, incrementing the estimated time of arrival.

16. The method of claim 1, wherein the input comprises a selected degree of confidence.

12. An apparatus comprising:

a communications interface connecting the apparatus with a wireless channel;

at least one memory; and

at least one mobile device processor coupled to the at least one memory and configured to perform, based on instructions stored in the at least one memory;

receiving at least one roadside job through the communications interface;

receiving a selection for a selected roadside job through the communications interface;

obtaining job information about the selected roadside job;

determining traffic conditions between a roadside technician and each of the at least one roadside job;

displaying at least one adjustment button on a display region of the computer device, wherein a selection of the at least one adjustment button is indicative of an adjustment request of an estimated time of arrival;

receiving button information of the selection of the displayed at least one adjustment button;

adjusting, based on the button information and changes to the traffic conditions, the estimated time of arrival (ETA) for the roadside technician at the selected roadside job based on the traffic conditions and a status of the roadside technician;

receiving an input indicative of a confidence level of the roadside technician for the ETA; and

sending, through the communications interface, an indication whether the roadside technician accepts the selected roadside job.

17. The apparatus of claim 12, wherein the at least one mobile device processor is further configured to perform:

repeating the adjusting as soon as the technician status changes.

18. The apparatus of claim 12, wherein the at least one mobile device processor is further configured to perform:

obtaining vehicle information of a vehicle for the selected roadside job, the vehicle information including a vehicle location of the vehicle.

19. The apparatus of claim 12, wherein the at least one mobile device processor is further configured to perform:

ordering a plurality of roadside jobs in a first data structure based on at one of a time of occurrence, a proximity to the roadside technician, and a priority of a roadside job.

20. The apparatus of claim 12, wherein the at least one mobile device processor is further configured to perform:

ordering a plurality of roadside jobs in a second data structure based on values of the estimated time of arrival (ETA) for the roadside technician.

21. A non-transitory computer-readable storage medium storing computer-executable instructions that, when executed, cause a mobile device processor at least to perform operations comprising:

receiving at least one roadside job;

obtaining job information about a selected roadside job;

determining traffic conditions between a roadside technician and each of the at least one roadside job;

displaying at least one adjustment button on a display region of the computer device, wherein a selection of the at least one adjustment button is indicative of an adjustment request of an estimated time of arrival;

receiving button information of the selection of the displayed at least one adjustment button;

adjusting, based on the button information and changes to at least one of the traffic conditions and the distance, the estimated time of arrival (ETA) for the roadside technician at the selected roadside job based on the distance and the traffic conditions;

receiving an input indicative of a confidence level of the roadside technician for the ETA; and

sending an indication whether the roadside technician accepts the selected roadside.

22. The non-transitory computer-readable storage medium of claim 21, wherein the computer-executable instructions, when executed, cause the mobile device processor to perform:

obtaining location information showing a vehicle location of a vehicle associated with the selected roadside job; and

obtaining an image representing a picture of the vehicle.