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Providing navigation functionality in a retail location using local positioning technology

  • US 9,659,316 B2
  • Filed: 07/10/2014
  • Issued: 05/23/2017
  • Est. Priority Date: 07/10/2014
  • Status: Active Grant
First Claim
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1. A method, comprising:

  • at a customer assistance computing platform comprising at least one processor, memory, and a communication interface;

    receiving, by the at least one processor, via the communication interface, from a customer computing device, one or more attributes associated with a beacon signal received by the customer computing device and an identifier associated with the customer computing device;

    determining, by the at least one processor, an identity of a customer using the customer computing device based on the identifier associated with the customer computing device;

    determining, by the at least one processor, a location of the customer using the customer computing device based on the one or more attributes associated with the beacon signal received by the customer computing device;

    generating, by the at least one processor, one or more navigation instructions to guide the customer using the customer computing device to a second location; and

    sending, by the at least one processor, via the communication interface, to the customer computing device, the one or more navigation instructions, wherein the beacon signal received by the customer computing device is associated with at least one beacon deployed at a banking center, andwherein the one or more attributes associated with the beacon signal received by the customer computing device include a unique identifier associated with the at least one beacon deployed at the banking center.

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