Architecture for operational support system

• US 9,660,868 B2
• Filed: 11/17/2006
• Issued: 05/23/2017
• Est. Priority Date: 11/18/2005
• Status: Active Grant

• Current Assignee: Amdocs Development Limited (Amdocs Ltd.), Amdocs Systems Limited (Amdocs Ltd.)
• Original Assignee: Amdocs Development Limited (Amdocs Ltd.), Amdocs Software Systems Limited (Amdocs Ltd.)
• Inventors: Pope, Adan K., Buchner, Markus, Geyer, Manfred, Ettle, David Roy, Mishra, Richard, Glendinning, Johnston Harden Graham
• Primary Examiner(s): Desrosiers, Evans
• Application Number:
  US12/094,265
• Publication Number:
  US 20090222540A1
• Time in Patent Office: 3,840 Days
• Field of Search: 709228, 709206, 709225, 709229, 709249, 709389, 713168-174, 713182-186, 713202
• CPC Class Codes: H04L 41/00 Arrangements for maintenance, administration or management of data switching networks, e.g. of packet switching networks
• CPC Class Codes: H04L 41/082 the condition being updates or upgrades of network functionality
• CPC Class Codes: H04L 41/0843 based on generic templates
• CPC Class Codes: H04L 41/085 Retrieval of network configuration; Tracking network configuration history
• CPC Class Codes: H04L 41/0886 Fully automatic configuration
• CPC Class Codes: H04L 41/0896 Bandwidth or capacity management, i.e. automatically increasing or decreasing capacities flow or congestion control using dynamic resource allocation, e.g. in-call renegotiation, H04L47/76
• CPC Class Codes: H04L 41/145 involving simulating, designing, planning or modelling of a network
• CPC Class Codes: H04L 41/147 for predicting network behaviour
• CPC Class Codes: H04L 41/149 for prediction of maintenance
• CPC Class Codes: H04L 41/5009 Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
• CPC Class Codes: H04L 41/5054 Automatic deployment of services triggered by the service manager, e.g. service implementation by automatic configuration of network components
• CPC Class Codes: H04L 41/5087 wherein the managed service relates to voice services management of VoIP services H04M7/0081

Abstract

A network management system for management of a communications network is disclosed. The system comprises an inventory database storing a network inventory comprising information representative of network resources of the communications network. The system comprises means for receiving a change request specifying a modification to be made to the network, and an inventory update component adapted to modify the network inventory in response to the change request. The system also includes an implementation component adapted to access the inventory database, identify modifications made to the network inventory, and transmit configuration data to the network to implement the inventory modifications in the network.

Claims

1. A system, comprising:

memory storing an inventory database, the inventory database storing a network inventory comprising information representative of a plurality of modeled entities, where each of the modeled entities represents one or more of a device of a communications network, topology data of a communications network, and service data of a communications network;

a processor coupled to the memory, the processor executing an inventory update component for;

receiving a plurality of change requests from a plurality of different network management applications of the system, the plurality of different network management applications including a network design application, a network resource management application, a network planning application, a service provisioning application, and a reporting application, and each of the change requests specifying a modification to be made to the communications network;

modifying one or more of the plurality of modeled entities stored in the network inventory by the inventory update component in response to the change requests; and

outputting to a network implementation component a plurality of change records including a first change record and a second change record based on the modification made to the network inventory in response to the change requests, where each of the plurality of change records defines a change made within the network inventory to one of the plurality of modeled entities responsive to the change requests, and where;

the first change record specifies a first modeled entity of the plurality of modeled entities, an attribute of the first modeled entity, and a first modification of the attribute of the first modeled entity in response to the change requests, where the first modeled entity includes the device of the communications network, and

the second change record specifies the first modeled entity, the attribute of the first modeled entity, and a second modification of the attribute of the first modeled entity in response to the change requests;

the network implementation component for;

accumulating the plurality of change records;

processing the accumulated change records responsive to a predefined event, the predefined event being the plurality of change records having a threshold number of change records, and the processing including generating at the network implementation component a set of network configuration actions that correspond to the plurality of change records, the set of network configuration actions including configuration commands for the first modeled entity, the generating including;

combining the first change record and the second change record into a single network configuration action based on a determination that both the first change record and the second change record are associated with the first modeled entity, where the single network configuration action includes specific instructions in a predetermined format specific to the device of the communications network to be implemented by the device for configuring the device of the communications network;

transmitting the set of network configuration actions to the communications network;

implementing the set of network configuration actions at the communications network, including carrying out the specific instructions associated with the device of the communications network to perform one or more changes to the device of the communications network and in response to carrying out the specific instructions, transmitting an acknowledgement from the device to the network implementation component that the specific instructions were received including;

(i) when the one or more changes to the device are successfully completed by the device, the acknowledgement indicating that the one or more changes to the device were successfully completed, and

(ii) when the one or more changes to the device are not successfully completed by the device, the acknowledgement indicating that the one or more changes to the device were not completed; and

awaiting receipt by the network implementation component that the specific instructions were received and that the one or more changes to the device were successfully completed before proceeding with further network configuration actions that include modifications that are dependent on the one or more changes;

wherein utilization of network resources in the communications network is analyzed, and changes to the communications network are planned in dependence on the outcome of the analysis.

2. A system according to claim 1, wherein the network implementation component is adapted to generate the configuration data in dependence on the latest configuration of the first modeled entity retrieved from the inventory database.

3. A system according to claim 1, wherein the inventory update component is adapted to select one of a plurality of stored scripts in dependence on the change requests, each script specifying inventory modification actions for performing a given modification, and executing the modification actions specified by the selected script in the inventory database.

4. A system according to claim 1, wherein the eae-er-4% ere change requests relate to changes requiring external action in addition to inventory updates.

5. A system according to claim 1, wherein the configuration actions comprise configuration commands for network devices, and the network implementation component transmits the configuration commands to the network devices.

6. A system according to claim 1, wherein the network inventory provides a model of the communications network, the model defining network entities, attributes of the network entities and connections between the network entities, where inventory update requests expressed in terms of the model are received and database update requests corresponding to the inventory update requests are issued to the database.

7. A system according to claim 1, wherein the network resources are associated with a plurality of connection resources between a plurality of network locations of the communications network, the configuration data defining changes to the connection resources.

8. A system according to claim 1, wherein accumulated change records are processed in a batch process in response to a predefined event, such that the net modification of the first modification and the second modification is implemented in the communications network and the communications network is matched with the network inventory in response to the predefined event.

9. A system according to claim 1, wherein the planning of changes to the communications network includes mapping service demands onto domains using a map of location-based capabilities.

10. A method, comprising:

storing a network inventory comprising information representative of a plurality of modeled entities, where each of the modeled entities represents one or more of a device of a communications network, topology data of a communications network, and service data of a communications network;

receiving at an inventory update component a plurality of change requests from a plurality of different network management applications of the system, the plurality of different network management applications including a network design application, a network resource management application, a network planning application, a service provisioning application, and a reporting application, and each of the change requests specifying a modification to be made to the communications network;

modifying one or more of the plurality of modeled entities stored in the network inventory by the inventory update component in response to the one or more change requests;

outputting from the inventory update component to a network implementation component a plurality of change records including a first change record and a second change record based on the modification made to the network inventory in response to the change requests, where each of the plurality of change records defines a change made within the network inventory to one of the plurality of modeled entities responsive to the change requests, and where;

the first change record specifies a first modeled entity of the plurality of modeled entities, an attribute of the first modeled entity, and a first modification of the attribute of the first modeled entity in response to the change requests, where the first modeled entity includes the device of the communications network, and

the second change record specifies the first modeled entity, the attribute of the first modeled entity, and a second modification of the attribute of the first modeled entity in response to the change requests;

accumulating the plurality of change records;

processing the accumulated change records responsive to a predefined event, the predefined event being the plurality of change records having a threshold number of change records, and the processing including generating at the network implementation component a set of network configuration actions that correspond to the plurality of change records, the set of network configuration actions including configuration commands for the first modeled entity, the generating including;

combining the first change record and the second change record into a single network configuration action based on a determination that both the first change record and the second change record are associated with the first modeled entity, where the single network configuration action includes specific instructions in a predetermined format specific to the device of the communications network to be implemented by the device for configuring the device of the communications network;

transmitting the set of network configuration actions to the communications network;

implementing the set of network configuration actions at the communications network, including carrying out the specific instructions by the device of the communications network to perform one or more changes to the device of the communications network and in response to carrying out the specific instructions, transmitting an acknowledgement from the device to the network implementation component that the specific instructions were received including;

(i) when the one or more changes to the device are successfully completed by the device, the acknowledgement indicating that the one or more changes to the device were successfully completed, and

(ii) when the one or more changes to the device are not successfully completed by the device, the acknowledgement indicating that the one or more changes to the device were not completed;

awaiting receipt by the network implementation component that the specific instructions were received and that the one or more changes to the device were successfully completed before proceeding with further network configuration actions that include modifications that are dependent on the one or more changes;

analyzing utilization of network resources in the communications network; and

planning changes to the communications network in dependence on the outcome of the analysis.

11. A method according to claim 10, wherein the analyzing and planning comprises:

measuring the utilization of the network resources in the communications network over time;

analyzing the measured utilization over time of the network resources to determine a utilization trend;

predicting future utilization of the network resources using the determined utilization trend; and

planning changes to the network in dependence on the predicted future utilization.

12. A method according to claim 11, wherein the predicted future utilization for a type of resource is calculated in dependence on the predicted future utilization of the network resources and in dependence on one or more adjustment parameters.

13. A method according to claim 12, wherein the one or more adjustment parameters includes at least one of a global adjustment parameter, a local adjustment parameter, and a service trend adjustment parameter.

14. A method according to claim 13, wherein the one or more adjustment parameters includes the global adjustment parameter, and the global adjustment parameter is associated with economic predictions.

15. A method according to claim 10, further comprising:

storing a service inventory, the service inventory being derived from the network inventory and containing information used for provisioning of services in the communications network; and

provisioning services in the communications network using the service inventory.

16. A method according to claim 15, wherein provisioning a service comprises:

modifying the service inventory in dependence on the service being provisioned; and

configuring the communications network to provide the service in dependence on the modified service inventory.

17. A method according to claim 16, wherein provisioning the service comprises generating configuration information in dependence on the service inventory modification, and transmitting the configuration information to one or more of the network resources in the communications network to configure the network resources to provide the service.

18. A method according to claim 15, further comprising updating the service inventory in response to changes in the network inventory.

19. A method according to claim 15, wherein the network inventory stores service-related data for determining utilization trends, the service-related data received from the service inventory each time a new service is provisioned.

20. A method according to claim 15, wherein the service inventory is updated to include a new service in response to the new service being provisioned in the communications network, and wherein the provisioning of the new service includes identifying at least one network resource in the service inventory for providing the new service, generating network configuration information for configuring the at least one network resource to provide the new service, and generating a device-specific instruction for transmission to the communications network to set up the new service.

21. A non-transitory computer readable medium storing computer-readable instructions for performing a method, the method comprising:

storing a network inventory comprising information representative of a plurality of modeled entities, where each of the modeled entities represents one or more of a device of a communications network, topology data of a communications network, and service data of a communications network;

receiving at an inventory update component a plurality of change requests from a plurality of different network management applications of the system, the plurality of different network management applications including a network design application, a network resource management application, a network planning application, a service provisioning application, and a reporting application, and each of the change requests specifying a modification to be made to the communications network;

modifying one or more of the plurality of modeled entities stored in the network inventory by the inventory update component in response to the change requests;

outputting from the inventory update component to a network implementation component a plurality of change records including a first change record and a second change record based on the modification made to the network inventory in response to the change requests, where each of the plurality of change records defines a change made within the network inventory to one of the plurality of modeled entities responsive to the change requests, and where;

the first change record specifies a first modeled entity of the plurality of modeled entities, an attribute of the first modeled entity, and a first modification of the attribute of the first modeled entity in response to the change requests, where the first modeled entity includes the device of the communications network, and

the second change record specifies the first modeled entity, the attribute of the first modeled entity, and a second modification of the attribute of the first modeled entity in response to the change requests;

accumulating the plurality of change records;

processing the accumulated change records responsive to a predefined event, the predefined event being the plurality of change records having a threshold number of change records, and the processing including generating at the network implementation component a set of network configuration actions that correspond to the plurality of change records, the set of network configuration actions including configuration commands for the first modeled entity, the generating including;

combining the first change record and the second change record into a single network configuration action based on a determination that both the first change record and the second change record are associated with the first modeled entity, where the single network configuration action includes specific instructions in a predetermined format specific to the device of the communications network to be implemented by the device for configuring the device of the communications network;

transmitting the set of network configuration actions to the communications network;

implementing the set of network configuration actions at the communications network, including carrying out the specific instructions associated with the device of the communications network to perform one or more changes to the device of the communications network and in response to carrying out the specific instructions, transmitting an acknowledgement from the device to the network implementation component that the specific instructions were received including;

(i) when the one or more changes to the device are successfully completed by the device, the acknowledgement indicating that the one or more changes to the device were successfully completed, and

(ii) when the one or more changes to the device are not successfully completed by the device, the acknowledgement indicating that the one or more changes to the device were not completed; and

awaiting receipt by the network implementation component that the specific instructions were received and that the one or more changes to the device were successfully completed before proceeding with further network configuration actions that include modifications that are dependent on the one or more changes;

analyzing utilization of network resources in the communications network; and

planning changes to the communications network in dependence on the outcome of the analysis.