Presentation of contextual information in a co-browsing environment

• US 9,665,653 B2
• Filed: 03/07/2013
• Issued: 05/30/2017
• Est. Priority Date: 03/07/2013
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Badge, Gaurav Moreshwar, Pai, Deep Subhash
• Primary Examiner(s): Gaffin, Jeffrey A
• Assistant Examiner(s): Brahmachari, Mandrita
• Application Number:
  US13/788,071
• Publication Number:
  US 20140258889A1
• Time in Patent Office: 1,545 Days
• Field of Search: 709203, 709217, 709227, 707E17116, 707E17001, 707769
• CPC Class Codes: G06F 16/954 Navigation, e.g. using categorised browsing

Abstract

Embodiments described herein provide systems and methods for presenting contextual information in a co-browsing environment. In a particular embodiment, a method provides receiving an instruction in a co-browsing server to initiate a co-browsing session for a website with a first client and a second client. The method further provides determining contextual information related to a user of the first client and the website. The method further provides presenting the website at the first client and presenting the website at the second client, wherein an indication of the contextual information is overlaid on the website at the second client.

Claims

1. A method of operating a co-browsing system, comprising:

receiving an instruction in a co-browsing server to initiate a co-browsing session for a website with a first client and a second client;

determining, based on an identity of a user of the first client, contextual information related to the user of the first client and the website;

transferring the website without the contextual information to the first client to present the website at the first client without contextual information; and

transferring the website with the contextual information to the second client to present the website at the second client, wherein an indication of the contextual information is overlaid on the website at the second client.

2. The method of claim 1, wherein determining the contextual information comprises:

determining the identity of the user of the first client;

identifying topics displayed in the content of the website; and

retrieving the contextual information from at least one database based on the identity of the user of the first client and the identified topics.

3. The method of claim 2, wherein the contextual information includes a selectable item associated with at least one of the identified topics, and further comprising:

receiving a selection of the selectable item from a user of the second client.

4. The method of claim 2, further comprising:

inserting the contextual information into the website as metadata associated with corresponding topics of the identified topics.

5. The method of claim 2, wherein the indication of the contextual information comprises a plurality of graphical identifiers, wherein each graphical identifier of the plurality of graphical identifiers visually corresponds to a portion of the website displaying a topic of the identified topics.

6. The method of claim 5, further comprising:

receiving a selection of a graphical identifier of the plurality of graphical identifiers from a user of the second client; and

displaying contextual information associated with the selected graphical identifier.

7. The method of claim 5, further comprising:

receiving a selection of a show-all graphical identifier of the plurality of graphical identifiers; and

displaying contextual information associated with all graphical identifiers of the plurality of graphical identifiers.

8. The method of claim 2, wherein the indication of the contextual information comprises a plurality of graphical displays, wherein each graphical display of the plurality of graphical displays provides a portion of the contextual information and visually corresponds to a portion of the website displaying a topic of the identified topics.

9. The method of claim 1, further comprising:

receiving an instruction from a user of the second client indicating a portion of the contextual information to share with the user of the first client; and

transferring the portion of the contextual information to the first client for presentation to the user of the first client.

10. A co-browsing server, comprising:

one or more non-transitory computer readable storage media;

a processing system operatively coupled with the one or more computer readable storage media; and

program instructions stored on the one or more computer readable storage media that, when read and executed by the processing system, direct the processing system to;

receive an instruction in a co-browsing server to initiate a co-browsing session for a website with a first client and a second client;

determine, based on an identity of a user of the first client, contextual information related to the user of the first client and the website;

transfer the website without the contextual information to the first client to enable presentation of the website at the first client without the contextual information; and

transfer the website with the contextual information to the second client to enable presentation of the website at the second client, wherein an indication of the contextual information is overlaid on the website at the second client.

11. The co-browsing server of claim 10, wherein to determine the contextual information the program instructions direct the processing system to:

determine the identity of the user of the first client;

identify topics displayed in the content of the website; and

retrieve the contextual information from at least one database based on the identity of the user of the first client and the identified topics.

12. The co-browsing server of claim 11, wherein the contextual information includes a selectable item associated with at least one of the identified topics, and the program instructions further direct the processing system to:

receive a selection of the selectable item from a user of the second client.

13. The co-browsing server of claim 11, to transfer the website with the contextual information to the second client the program instructions direct the processing system to insert the contextual information into the website as metadata associated with corresponding topics of the identified topics.

14. The co-browsing server of claim 11, wherein the indication of the contextual information comprises a plurality of graphical identifiers, wherein each graphical identifier of the plurality of graphical identifiers visually corresponds to a portion of the website displaying a topic of the identified topics.

15. The co-browsing server of claim 14, wherein the second client receives a selection of a graphical identifier of the plurality of graphical identifiers from a user of the second client and displays contextual information associated with the selected graphical identifier.

16. The co-browsing server of claim 14, wherein the second client receives a selection of a show-all graphical identifier of the plurality of graphical identifiers and displays contextual information associated with all graphical identifiers of the plurality of graphical identifiers.

17. The co-browsing server of claim 11, wherein the indication of the contextual information comprises a plurality of graphical displays, wherein each graphical display of the plurality of graphical displays provides a portion of the contextual information and visually corresponds to a portion of the website displaying a topic of the identified topics.

18. The co-browsing server of claim 10, wherein the program instructions further direct the processing system to:

receive an instruction from a user of the second client indicating a portion of the contextual information to share with the user of the first client and transfer the portion of the contextual information to the first client for presentation to the user of the first client.