System and method for remote analysis, remote training or remote maintenance on a mobile machine

• US 9,667,692 B2
• Filed: 07/15/2016
• Issued: 05/30/2017
• Est. Priority Date: 07/31/2015
• Status: Active Grant

• Current Assignee: Reichhardt GmbH Steuerungstechnik
• Original Assignee: Reichhardt GmbH Steuerungstechnik
• Inventors: Sand, Bastian, Lansing, Bastian
• Primary Examiner(s): PATEL, MAHENDRA R
• Application Number:
  US15/211,221
• Publication Number:
  US 20170034246A1
• Time in Patent Office: 319 Days
• Field of Search: 455419, 345 33, 345 32, 345 22, 345213, 345698
• CPC Class Codes: H04L 43/065 related to network devices
• CPC Class Codes: H04L 67/025 for remote control or remote monitoring of applications
• CPC Class Codes: H04L 67/131 Protocols for games, networked simulations or virtual reality
• CPC Class Codes: H04W 8/22 Processing or transfer of terminal data, e.g. status or physical capabilities

Abstract

A system for remote analysis, remote training and/or remote maintenance on a mobile machine comprises a first display unit (10), command input means and a communication device which can be connected as required to the first display unit (10) and to a data network (15). The first communication device can be activated by a command input for bidirectional communication with a second communication device of a data network subscriber, wherein the first and second communication devices are designed to transmit the data displayed by the first display unit (10) to a second display unit (19) connected to the second communication device, and wherein the subscriber can transmit an instruction data sequence to the first display unit (10) via the data network (15) and said sequence can be displayed by said first display unit, wherein the reception and the storing of the instruction data sequence are designed such that an instruction of the instruction data sequence can only be carried out by actuating the command input means.

Claims

1. System for remote analysis, remote training and/or remote maintenance on a mobile machine, comprising

a mobile machine configured to perform a hazardous operation and comprising a programmable electronic controller, a user interface having a first display unit, and a command input device,

a first communication device which can be connected to the first display unit as required and can be connected wirelessly and/or via a cable to a data network,

a second display unit connected to a second communication device of a data network subscriber,

wherein the first communication device is activated by a command input for bidirectional communication with the second communication device of the data network subscriber, wherein the first and second communication devices are designed to transmit the data displayed by the first display unit to the second display unit connected to the second communication device in such a manner that the second display unit displays the same data as the first display unit,

wherein the subscriber generates and transmits an instruction data sequence to the first display unit via the data network, wherein said instruction data sequence is displayed by said first and second display units, wherein the reception and the storing of the instruction data sequence are designed such that an instruction of the instruction data sequence can only be carried out by actuating the command input device by an operator at the mobile machine, and

wherein, for troubleshooting, the first communication device and the second communication device are configured to transmit, in parallel with each other, acoustic information between the operator and a service adviser at the second communication device.

2. System according to claim 1, wherein the subscriber is a computer, in particular a server, and/or an expert.

3. System according to claim 1, wherein the data network is the Internet or an intranet and the communication is carried out via a web browser.

4. System according to claim 1, wherein the communication is carried out via specific programs which are stored in the first and second communication devices.

5. System according to claim 1, wherein the first display unit is a component of a mobile telecommunication device which is connected to the controller or the first display unit of the mobile machine via a wireless and/or cable connection for data transmission.

6. Method for remote analysis, remote training and/or remote maintenance on a mobile machine comprising

providing a mobile machine configured to perform a hazardous operation and comprising a programmable electronic controller, a user interface having a first display unit and a command input device,

providing a first communication device connected to the first display unit and connected wirelessly and/or via a cable to a data network, and

providing a second display unit connected to a second communication device of a data network subscriber,

activating the first communication device by a command input for bidirectional communication with the second communication device of the subscriber of the data network, and transmitting the data displayed by the first display unit to the second display unit connected to the second communication device in such a manner that the second display unit displays the same data as the first display unit,

generating an instruction data sequence by the subscriber on the basis of the data displayed by the second display unit and transmitting the instruction data sequence to the first display unit via the data network and displaying the instruction data sequence by said first and second display units, and

receiving and storing the instruction data sequence at the first display unit such that an instruction of the instruction data sequence can only be carried out by actuating the command input device by an operator at the mobile machine,

wherein, for troubleshooting, the first communication device and the second communication device exchange acoustic information with each other between the operator at the first communication device and a service adviser at the second communication device.

7. Method according to claim 6, wherein further acoustic information is exchanged between the operator and the service adviser via other telecommunication channels.

8. Method according to claim 6, wherein the instruction data sequence occurs in the form and language specified by the design of the first or second display unit.

9. Method according to claim 6, wherein the service adviser can only communicate with a passive part of the first or second display unit of the mobile machine.

10. Method according to claim 6, wherein actively carrying out machine actions always requires a command input by the operator at the mobile machine.

11. Method according to claim 6, wherein remote control of the mobile machine by the service adviser is not enabled.

12. Method according to claim 6, wherein the instruction transmitted comprises highlighting a button by flashing or changing color of the button or displaying passages of text.