Roadside assistance service provider assignment system
First Claim
1. A method comprising:
- receiving, through a roadside assistance service provider application executing on a roadside assistance service provider server having at least one processor, a roadside assistance service request;
collecting, by a plurality of sensors in communication with a vehicle of a roadside assistance service provider, roadside assistance service provider information;
collecting, by the roadside assistance server provider server, historical statistics data based on real-world roadside assistance services;
receiving, by the roadside assistance service provider server, telematics information from a telematics device;
providing, by the roadside assistance service provider server, a prioritized ranking of roadside assistance service providers based on the roadside assistance service provider information, the telematics information, the historical statistics data, and the roadside assistance service request;
providing, by the roadside assistance service provider server, an assignment for roadside assistance services to the highest ranked roadside assistance service provider from the prioritized ranking step; and
providing, by the roadside assistance service provider server, roadside assistance event notifications for the roadside assistance services.
1 Assignment
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Accused Products
Abstract
Aspects of the disclosure provide a computer-implemented method and system for the assignment of roadside assistance service providers such as tow trucks to distressed vehicles/drivers requiring roadside assistance. The methods and systems may include a roadside assistance service provider system with a collection module, an assignment module, and a feedback module. The collection module collects roadside assistance service provider information and historical statistics from real-world information and stores the information in a database that may then be analyzed using particular rules and formulas. The assignment module assigns particular roadside assistance service providers to particular distressed vehicles/drivers based on one or more characteristics. The feedback module may provide near real-time cues to the tow truck driver'"'"'s mobile device, such as alerting when the amount of time spent on a task exceeds a predefined threshold, flagging high priority tasks/assignments, providing a step-by-step checklist for the repair.
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Citations
24 Claims
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1. A method comprising:
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receiving, through a roadside assistance service provider application executing on a roadside assistance service provider server having at least one processor, a roadside assistance service request; collecting, by a plurality of sensors in communication with a vehicle of a roadside assistance service provider, roadside assistance service provider information; collecting, by the roadside assistance server provider server, historical statistics data based on real-world roadside assistance services; receiving, by the roadside assistance service provider server, telematics information from a telematics device; providing, by the roadside assistance service provider server, a prioritized ranking of roadside assistance service providers based on the roadside assistance service provider information, the telematics information, the historical statistics data, and the roadside assistance service request; providing, by the roadside assistance service provider server, an assignment for roadside assistance services to the highest ranked roadside assistance service provider from the prioritized ranking step; and providing, by the roadside assistance service provider server, roadside assistance event notifications for the roadside assistance services. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A method comprising:
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receiving, through a roadside assistance service provider application executing on a roadside assistance service provider server having at least one processor, a roadside assistance service request; collecting, by a plurality of sensors in communication with a vehicle with a roadside assistance driver, roadside assistance driver information; collecting, by the roadside assistance server provider server, historical statistics data based on real-world roadside assistance services; receiving, by the roadside assistance service provider server, telematics information from a telematics device; providing, by the roadside assistance service provider server, a prioritized ranking of roadside assistance drivers based on the roadside assistance driver information, the telematics information, the historical statistics data, and the roadside assistance service request; providing, by the roadside assistance service provider server, an assignment for roadside assistance services to the highest ranked roadside assistance driver from the prioritized ranking step; providing, by the roadside assistance service provider server, a reassignment of the roadside assistance service request, wherein the reassignment includes shuffling the assignments during an assignment process; providing, by the roadside assistance service provider server, roadside assistance event notifications for the roadside assistance services; and providing, by the roadside assistance service provider server, a reward if the roadside assistance driver meets particular times for the roadside assistance service request. - View Dependent Claims (12, 13, 14, 15, 16)
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17. One or more non-transitory computer readable media storing computer readable instructions that, when executed, cause an apparatus to:
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(a) receive, through a roadside assistance service provider application executing on a roadside assistance service provider server having at least one processor, a roadside assistance service request; (b) collect roadside assistance service provider information by a plurality of sensors in communication with a vehicle of a roadside assistance service provider; (c) collect, by the roadside assistance server provider server, historical statistics data based on real-world roadside assistance services; (d) determine, by the roadside assistance service provider server, an amount of time for each task within the roadside assistance service provider request necessary for a given roadside assistance service provider (e) receive, by the roadside assistance service provider server, telematics information from a telematics device; (f) provide, by the roadside assistance service provider server, a prioritized ranking of roadside assistance service providers based on the roadside assistance service provider information, the telematics information, the historical statistics data, and the roadside assistance service request; (g) provide, by the roadside assistance service provider server, an assignment for roadside assistance services to the highest ranked roadside assistance service provider from the prioritized ranking step; and (h) provide, by the roadside assistance service provider server, roadside assistance event notifications for the roadside assistance services, wherein the event notification is on a display to the roadside assistance service provider, and further wherein the display provides a reminder to the roadside assistance service provider when the roadside assistance service provider has gone beyond an average time for each of the tasks. - View Dependent Claims (18, 19, 20, 21, 22, 23, 24)
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Specification