Methods of augmenting search engines for ecommerce information retrieval

• US 9,672,552 B2
• Filed: 03/27/2014
• Issued: 06/06/2017
• Est. Priority Date: 03/27/2014
• Status: Active Grant

• Current Assignee: Groupby Inc.
• Original Assignee: Groupby Inc.
• Inventors: Warren, Will, Gossage, Roland
• Primary Examiner(s): LEVINE, ADAM L
• Application Number:
  US14/227,998
• Publication Number:
  US 20150278902A1
• Time in Patent Office: 1,167 Days
• Field of Search: 705 26- 272
• CPC Class Codes: G06F 16/144 Query formulation
• CPC Class Codes: G06F 16/332 Query formulation
• CPC Class Codes: G06F 16/3338 Query expansion
• CPC Class Codes: G06Q 30/0623 Item investigation

Abstract

Queries against search engines like the Google Search Appliance, Elastic Search and other readily available search engines to provide meaningful content for the purpose of supporting eCommerce websites. In particular, methods that provide for an intelligent abstraction to know when and how to generate a set of queries, the set of queries including one or more queries that are relevant to the searchable content are disclosed. In addition, the methods also can determine if a query against the search engine is even required and may redirect the use to other dynamic or static content outside the search index utilized by the search engine to satisfy the queries.

Claims

1. A computer-implemented system for executing multiple search queries based on a common query to improve the relevance of search results returned by an electronic search engine in response to the common query, the system useful in an online store serving web pages offering a plurality of products, the system for processing and responding to the common query on behalf of a user via a network device requesting product information, the system comprising:

a non-transitory computer storage media containing a product index defining product information of the plurality of products as web page content;

the product information including a master record representing a generic product having generic descriptive metadata of the product and a default image representing all individual products contained in respective variant records, a plurality of the variant records such that each variant record represents an individual product of said all individual products and has variant descriptive metadata and a respective variant image different from the default image and different from respective other variant images of the plurality of variant records, said each variant record being associated with the master record by a respective child relationship link defined between the master record and said each variant record, the variant descriptive metadata containing attribute data of the product not listed in the generic descriptive metadata;

wherein the product index is searchable using the search engine; and

a computer coupled to the computer storage and comprising a non-transitory computer-readable medium that, when executed by the computer, causes the computer to;

receive the common query requesting the product information by the computer from the user over the Internet, the common query having a query term including at least a portion of the generic descriptive metadata;

compare the query term by the computer with the product index to determine a match between the query term and a selected master record of the product index;

identify by the computer the plurality of the variant records associated with the selected master record by the respective child relationship links;

obtain by the computer the attribute data from the variant metadata from multiple records of the plurality of variant records in order to identify a plurality of variant images from the plurality of variant records;

modify by the computer the query term by augmenting the query term via the product service module by incorporating the attribute data with the query term to generate an augmented query containing an augmented query term having the result of said incorporating;

send the augmented query by the computer to the search engine for searching against the product index of the storage using the augmented query term;

receive a query result by the computer from the search engine containing resultant product information and the plurality of variant images from the plurality of variant records in response to the augmented query;

automatically generate the resultant web page content including the resultant product information and the plurality of variant images; and

transmit by the computer over the Internet the resultant web page content to the user; and

cause presentation of the resultant web page content including the plurality of variant images resulting from the augmented query to the user effective to reduce query response time between the user and the computer over the Internet, the resultant web page content formatted as a response to the common query.

2. The system of claim 1, wherein the common query is received from a commerce web site in communication with the user.

3. The system of claim 1, wherein the computer is further programmed to:

generate a plurality of augmented queries based on the query, each of the plurality of augmented queries containing a respective said augmented query term.

4. The system of claim 3, wherein each of the augmented queries is generated based on a respective matching rule determined from a set of stored rules, each of the respective matching rules matching the query term.

5. The system of claim 4, wherein the query contains a plurality of the query terms and at least two of the respective matching rules match different query terms from the plurality of query terms.

6. The system of claim 1, wherein the query is a search query containing a search string as the query term.

7. The system of claim 1, wherein the query is a navigation query such that the query term represents a navigation state.

8. The system of claim 1, wherein the product index contains the product information formatted using a predefined set of metadata tags for use by the search engine in searching the product index with the augmented query term.

9. The system of claim 1, wherein the augmented query term includes a synonym of the query term.

10. The system of claim 1, wherein the computer is further programmed to:

receive a second query from the user over the Internet, the second query including a second query term;

compare the second query term to a set of stored rules to determine a second matching rule, the set of stored rules based on at least one of content or format of the product information contained in the product index;

determine based on the matching rule that the second query term is unrelated to searching of the product information in the product index;

automatically retrieve content external to the product index for use in satisfying the second query by redirecting the second query away from the search engine for use in searching the product index; and

send the content as additional resultant web page content over the Internet for displaying for presentation on the user interface of the network device, the additional resultant web page content formatted as a second response to the second query.

11. The system of claim 10, wherein the set of stored rules includes a rule to dynamically change ranking relevance of individual product listings in the resultant product information received from the search engine.

12. The system of claim 11, wherein the computer is further programmed to:

dynamically change the ranking relevance of two or more of the individual product listings with respect to one another according to a relevance rule selected from the group consisting of;

biasing of one product type over another;

overriding result order of the individual product listings;

changing how navigation of the individual product listings are ordered and displayed;

or a combination thereof.

13. The system of claim 1, wherein the computer prior to implementation of a native spell correction on the query term by the search engine generates the augmented query term by:

identifying a misspelling of the query term through comparing the query term with a database of accepted spellings of one or more words predefined in the product information of the product index; and

correcting the misspelling of the query term based on a set of stored rules by replacing the query term with the accepted spelling to generate the augmented query containing the augmented query term.

14. The system of claim 13, wherein the query term is a word or a phrase.

15. The system of claim 1, wherein the computer prior to implementation of a native thesaurus correction on the query term by the search engine generates the augmented query term by:

identifying a thesaurus correction of the query term through comparing the query term with a database of accepted thesaurus corrections of one or more words predefined in the product information of the product index; and

including the thesaurus correction of the query term based on a set of stored rules to generate the augmented query term.

16. The system of claim 15, wherein the thesaurus correction includes using an EXPAND command to determine whether the query term is appropriate as a search term for use by the search engine.

17. The system of claim 16, wherein the thesaurus correction includes the creation of both a one-way and a two-way thesaurus entry where the native thesaurus correction only supports one of the one-way or the two-way thesaurus entry methods.

18. The system of claim 1, wherein the computer server is further programmed to:

generate an AB including two variants, A and B, as a plurality of augmented queries based on the query;

receive an A query result in the query result from the search engine containing the resultant product information in response to the augmented query of the A variant;

receive an B query result in the query result from the search engine containing the resultant product information in response to the augmented query of the B variant; and

decide based on a set of stored rules which of the A query result or the B query result should be used as the resultant web page content.

19. The system of claim 1, wherein the computer is further programmed to:

support phrase matching instructing the search engine to only bring back product information in the query result including search terms matching the phrase.

20. The system of claim 1, wherein the resultant web page content also has the default image inserted.