Handling duress input
First Claim
Patent Images
1. A system for monitoring a property, the system comprising:
- a monitoring server configured to communicate with multiple monitoring systems and provide monitoring of properties at which the multiple monitoring systems are located, the monitoring server being remote from the properties;
a monitoring system that is located at the property, that is configured to monitor the property, that is configured to communicate with the monitoring server in performing monitoring operations, and that includes one or more sensors that are located at the property and that are configured to sense attributes of the property; and
a mobile device application that is loaded onto a mobile device, that is configured to communicate with the monitoring server, and that is configured to control the monitoring system through communication with the monitoring server,wherein the mobile device application is configured to;
receive duress user input to signify that a user providing the duress user input is involved in a duress situation,determine a location of the mobile device on which the mobile device application is loaded at a time of receipt of the duress user input, andreport, to the monitoring server, the duress user input with the determined location of the mobile device on which the mobile device application is loaded;
wherein the monitoring server is configured to;
receive the report of the duress user input and the determined location of the mobile device on which the mobile device application is loaded,access, from electronic storage, one or more rules that define actions to be taken in response to duress input,analyze duress criteria with respect to the one or more rules that define actions to be taken in response to duress input,alert, based on the analysis, a central station that dispatches emergency services to assist with alarm events detected by monitoring systems,determine, based on the analysis, a mobile device response to the duress user input, andreport, to the mobile device application, the mobile device response;
wherein the mobile device application is configured to;
receive, from the monitoring server, the mobile device response, andtake action based on the mobile device response;
wherein the monitoring server is configured to;
determine, based on the analysis, a monitored property response to the duress user input, andreport, to the monitoring system that is located at the property, the monitored property response;
wherein the monitoring system is configured to;
receive, from the monitoring server, the monitored property response, andtake action based on the monitored property response; and
wherein the monitoring server is configured to determine, based on the analysis, a mobile device response to the duress user input by determining to accept the duress user input and display the acceptance of the duress user input in a different manner than acceptance of non-duress user input to disarm the monitoring system using the mobile device application, thereby alerting the user to receipt of the duress user input in a discrete manner.
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Accused Products
Abstract
Techniques are described for handling duress input. For example, techniques are described for handling duress input provided to a mobile application that controls a monitoring system located at a fixed property.
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Citations
19 Claims
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1. A system for monitoring a property, the system comprising:
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a monitoring server configured to communicate with multiple monitoring systems and provide monitoring of properties at which the multiple monitoring systems are located, the monitoring server being remote from the properties; a monitoring system that is located at the property, that is configured to monitor the property, that is configured to communicate with the monitoring server in performing monitoring operations, and that includes one or more sensors that are located at the property and that are configured to sense attributes of the property; and a mobile device application that is loaded onto a mobile device, that is configured to communicate with the monitoring server, and that is configured to control the monitoring system through communication with the monitoring server, wherein the mobile device application is configured to; receive duress user input to signify that a user providing the duress user input is involved in a duress situation, determine a location of the mobile device on which the mobile device application is loaded at a time of receipt of the duress user input, and report, to the monitoring server, the duress user input with the determined location of the mobile device on which the mobile device application is loaded; wherein the monitoring server is configured to; receive the report of the duress user input and the determined location of the mobile device on which the mobile device application is loaded, access, from electronic storage, one or more rules that define actions to be taken in response to duress input, analyze duress criteria with respect to the one or more rules that define actions to be taken in response to duress input, alert, based on the analysis, a central station that dispatches emergency services to assist with alarm events detected by monitoring systems, determine, based on the analysis, a mobile device response to the duress user input, and report, to the mobile device application, the mobile device response; wherein the mobile device application is configured to; receive, from the monitoring server, the mobile device response, and take action based on the mobile device response; wherein the monitoring server is configured to; determine, based on the analysis, a monitored property response to the duress user input, and report, to the monitoring system that is located at the property, the monitored property response; wherein the monitoring system is configured to; receive, from the monitoring server, the monitored property response, and take action based on the monitored property response; and wherein the monitoring server is configured to determine, based on the analysis, a mobile device response to the duress user input by determining to accept the duress user input and display the acceptance of the duress user input in a different manner than acceptance of non-duress user input to disarm the monitoring system using the mobile device application, thereby alerting the user to receipt of the duress user input in a discrete manner. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17)
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18. A system for monitoring a property, the system comprising:
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a monitoring server configured to communicate with multiple monitoring systems and provide monitoring of properties at which the multiple monitoring systems are located, the monitoring server being remote from the properties; a monitoring system that is located at the property, that is configured to monitor the property, that is configured to communicate with the monitoring server in performing monitoring operations, and that includes one or more sensors that are located at the property and that are configured to sense attributes of the property; and a mobile device application that is loaded onto a mobile device, that is configured to communicate with the monitoring server, and that is configured to control the monitoring system through communication with the monitoring server, wherein the mobile device application is configured to; receive duress user input to signify that a user providing the duress user input is involved in a duress situation, determine a location of the mobile device on which the mobile device application is loaded at a time of receipt of the duress user input, and report, to the monitoring server, the duress user input with the determined location of the mobile device on which the mobile device application is loaded; wherein the monitoring server is configured to; receive the report of the duress user input and the determined location of the mobile device on which the mobile device application is loaded, access, from electronic storage, one or more rules that define actions to be taken in response to duress input, analyze duress criteria with respect to the one or more rules that define actions to be taken in response to duress input, alert, based on the analysis, a central station that dispatches emergency services to assist with alarm events detected by monitoring systems, determine, based on the analysis, a mobile device response to the duress user input, and report, to the mobile device application, the mobile device response; wherein the mobile device application is configured to; receive, from the monitoring server, the mobile device response, and take action based on the mobile device response; wherein the monitoring server is configured to; determine, based on the analysis, a monitored property response to the duress user input, and report, to the monitoring system that is located at the property, the monitored property response; wherein the monitoring system is configured to; receive, from the monitoring server, the monitored property response, and take action based on the monitored property response; wherein the monitoring server is configured to access, from electronic storage, one or more rules that define actions to be taken in response to duress input by accessing, from electronic storage, rules that specify duress parameters that are evaluated against to determine different types of actions to be taken based on circumstances related to the duress user input; wherein the monitoring server is configured to analyze duress criteria with respect to the one or more rules that define actions to be taken in response to duress input by determining duress criteria related to circumstances of the duress user input and comparing the duress criteria against the duress parameters defined by the accessed rules; wherein accessing, from electronic storage, rules that specify duress parameters that are evaluated against to determine different types of actions to be taken based on circumstances related to the duress user input comprises accessing rules that specify duress parameters related to timing of the duress user input; and wherein determining duress criteria related to circumstances of the duress user input and comparing the duress criteria against the duress parameters defined by the accessed rules comprises determining duress criteria related to timing of the duress user input and comparing the determined duress criteria related to timing of the duress user input against the duress parameters related to timing of the duress user input.
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19. A system for monitoring a property, the system comprising:
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a monitoring server configured to communicate with multiple monitoring systems and provide monitoring of properties at which the multiple monitoring systems are located, the monitoring server being remote from the properties; a monitoring system that is located at the property, that is configured to monitor the property, that is configured to communicate with the monitoring server in performing monitoring operations, and that includes one or more sensors that are located at the property and that are configured to sense attributes of the property; and a mobile device application that is loaded onto a mobile device, that is configured to communicate with the monitoring server, and that is configured to control the monitoring system through communication with the monitoring server, wherein the mobile device application is configured to; receive duress user input to signify that a user providing the duress user input is involved in a duress situation, determine a location of the mobile device on which the mobile device application is loaded at a time of receipt of the duress user input, and report, to the monitoring server, the duress user input with the determined location of the mobile device on which the mobile device application is loaded; wherein the monitoring server is configured to; receive the report of the duress user input and the determined location of the mobile device on which the mobile device application is loaded, access, from electronic storage, one or more rules that define actions to be taken in response to duress input, analyze duress criteria with respect to the one or more rules that define actions to be taken in response to duress input, alert, based on the analysis, a central station that dispatches emergency services to assist with alarm events detected by monitoring systems, determine, based on the analysis, a mobile device response to the duress user input, and report, to the mobile device application, the mobile device response; wherein the mobile device application is configured to; receive, from the monitoring server, the mobile device response, and take action based on the mobile device response; wherein the monitoring server is configured to; determine, based on the analysis, a monitored property response to the duress user input, and report, to the monitoring system that is located at the property, the monitored property response; wherein the monitoring system is configured to; receive, from the monitoring server, the monitored property response, and take action based on the monitored property response; wherein the monitoring server is configured to access, from electronic storage, one or more rules that define actions to be taken in response to duress input by accessing, from electronic storage, rules that specify duress parameters that are evaluated against to determine different types of actions to be taken based on circumstances related to the duress user input; wherein the monitoring server is configured to analyze duress criteria with respect to the one or more rules that define actions to be taken in response to duress input by determining duress criteria related to circumstances of the duress user input and comparing the duress criteria against the duress parameters defined by the accessed rules; wherein accessing, from electronic storage, rules that specify duress parameters that are evaluated against to determine different types of actions to be taken based on circumstances related to the duress user input comprises accessing rules that specify duress parameters related to type of duress user input provided, timing of the duress user input, location where the duress user input was provided, and state of the property associated with the duress user input; and wherein determining duress criteria related to circumstances of the duress user input and comparing the duress criteria against the duress parameters defined by the accessed rules comprises determining duress criteria related to type of duress user input provided, timing of the duress user input, location where the duress user input was provided, and state of the property associated with the duress user input and comparing the determined duress criteria related to type of duress user input provided, timing of the duress user input, location where the duress user input was provided, and state of the property associated with the duress user input against the duress parameters related to type of duress user input provided, timing of the duress user input, location where the duress user input was provided, and state of the property associated with the duress user input.
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Specification