Quality of experience for communication sessions

• US 9,672,831 B2
• Filed: 02/25/2015
• Issued: 06/06/2017
• Est. Priority Date: 02/25/2015
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Assem Aly Salama, Hitham Ahmed, Dunne, Jonathan, Galvin, Jr., James P., Harpur, Liam
• Primary Examiner(s): SINGH, SATWANT K
• Application Number:
  US14/630,787
• Publication Number:
  US 20160247511A1
• Time in Patent Office: 832 Days
• Field of Search: None
• CPC Class Codes: G10L 15/005 Language recognition
• CPC Class Codes: G10L 15/30 Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
• CPC Class Codes: G10L 19/0018 Speech coding using phonetic or linguistical decoding of the source; Reconstruction using text-to-speech synthesis
• CPC Class Codes: G10L 19/22 Mode decision, i.e. based on audio signal content versus external parameters
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04L 65/765 intermediate
• CPC Class Codes: H04L 65/80 Responding to QoS
• CPC Class Codes: H04M 2242/12 Language recognition, selection or translation arrangements
• CPC Class Codes: H04M 2250/58 including a multilanguage function
• CPC Class Codes: H04M 3/2227 Quality of service monitoring
• CPC Class Codes: H04M 7/0072 Speech codec negotiation H04L65/1069 takes precedence

Abstract

A computer-implemented method, computer program product, and computing system is provided for managing quality of experience for communication sessions. In an implementation, a method may include determining a language spoken on a communication session. The method may also include selecting a codec for the communication session based upon, at least in part, the language spoken on the communication session. The method may further include transacting the communication session using the selected codec for the communication session.

Claims

1. A computer program product comprising a non-transitory computer readable storage medium having a plurality of instructions stored thereon, which, when executed by a processor, cause the processor to perform operations including:

determining a language spoken on a communication session;

selecting a first codec for the communication session based upon, at least in part, the language spoken on the communication session;

selecting a second codec for the communication session in response to determining a change in the language spoken on the communication session; and

transacting the communication session using the second codec for the communication session.

2. The computer program product of claim 1, wherein the instructions for determining the language spoken on the communication session include instructions for processing at least a portion of a conversion using voice recognition.

3. The computer program product of claim 1, wherein the instructions for determining the language spoken on the communication session include instructions for identifying one or more participant characteristics.

4. The computer program product of claim 1, wherein the instructions for determining the language spoken on the communication session include instructions for determining a plurality of languages spoken on the communication session and associating a weighting factor with each of the plurality of languages.

5. The computer program product of claim 1, further comprising instructions for:

determining one or more network characteristics associated with the communication session; and

wherein selecting the first codec for the communication session is further based upon, at least in part, the one or more network characteristics.

6. The computer program product of claim 1, wherein the instructions for selecting the first codec for the communication session include instructions for selecting the first codec for the communication during set-up of the communication session.

7. The computer program product of claim 1, wherein selecting the second codec for the communication session is in response to determining a change in one or more network characteristics associated with the communication session.

8. The computing system of claim 1, wherein selecting the second codec for the communication session is in response to determining a change in one or more network characteristics associated with the communication session.

9. A computing system comprising:

a processor and a memory module coupled with the processor, the processor being configured for;

determining a language spoken on a communication session;

selecting a first codec for the communication session based upon, at least in part, the language spoken on the communication session;

selecting a second codec for the communication session in response to determining a change in the language spoken on the communication session; and

transacting the communication session using the second codec for the communication session.

10. The computing system of claim 9, wherein determining the language spoken on the communication session includes processing at least a portion of a conversion using voice recognition.

11. The computing system of claim 9, wherein determining the language spoken on the communication session includes identifying one or more participant characteristic.

12. The computing system of claim 9, wherein determining the language spoken on the communication session includes determining a plurality of languages spoken on the communication session and associating a weighting factor with each of the plurality of languages.

13. The computing system of claim 9, wherein the processor is further configured for:

determining one or more network characteristics associated with the communication session; and

wherein selecting the first codec for the communication session is further based upon, at least in part, the one or more network characteristics.

14. The computing system of claim 9, wherein selecting the first codec for the communication session includes selecting the first codec for the communication during set-up of the communication session.