Methods and apparatus for event logging in an information network

• US 9,674,287 B2
• Filed: 08/04/2014
• Issued: 06/06/2017
• Est. Priority Date: 11/24/2003
• Status: Active Grant

• Current Assignee: Time Warner Cable Enterprises LLC (Charter Communications Incorporated)
• Original Assignee: Time Warner Cable Enterprises LLC (Charter Communications Incorporated)
• Inventors: Ladd, Patrick, Sarosi, George
• Primary Examiner(s): DUNCAN, MARC M
• Application Number:
  US14/451,303
• Publication Number:
  US 20150026335A1
• Time in Patent Office: 1,037 Days
• CPC Class Codes: G06F 11/2268 Logging of test results
• CPC Class Codes: G06F 11/3476 Data logging G06F11/14, G06F11/2205 take precedence
• CPC Class Codes: G06F 11/3495 for systems
• CPC Class Codes: H04L 41/06 Management of faults, events, alarms or notifications
• CPC Class Codes: H04L 41/50 Network service management, e.g. ensuring proper service fulfilment according to agreements
• CPC Class Codes: H04L 43/0876 Network utilisation, e.g. volume of load or congestion level
• CPC Class Codes: H04L 67/51 Discovery or management thereof, e.g. service location protocol [SLP] or web services
• CPC Class Codes: H04N 17/00 Diagnosis, testing or measuring for television systems or their details

Abstract

Methods and apparatus for logging, analysis, and reporting of events such as reboots in a client device (e.g., consumer premises equipment in a cable network) using applications. In one aspect, an improved event logging and monitoring system is provided within the device with which the application(s) can interface to record event or error data. In one exemplary embodiment, the client device comprises a digital set-top box having Java-enabled middleware adapted to implement the various functional aspects of the event logging system, which registers to receive event notifications (including resource exhaustion data) from other applications running on the device. The network operator can also optionally control the operation of the logging system remotely via a network agent. Improved client device and network configurations, as well as methods of operating these systems, are also disclosed.

Claims

1. An apparatus configured for operation with a content delivery network, said apparatus comprising:

a network interface configured to communicate with said content delivery network;

a digital processor;

a storage device operatively coupled to said processor;

middleware configured to run on said processor;

a software entity configured to manage a plurality of resources; and

a plurality of software applications configured to run on said processor;

wherein said apparatus is further configured to, in cooperation with said middleware;

identify first event type data associated with an event related to insufficient resources during operation of said apparatus;

based on said identification of said first event type data, resolve said event related to insufficient resources via selective termination of one or more of said plurality of software applications by said software entity;

identify second event type data comprising one or more of a catastrophic error type data or a recoverable error type data; and

based on said identification of said second event type data, cause generation and transmission to said content delivery network of an immediate message comprising said second event type data.

2. The apparatus of claim 1, wherein said content delivery network comprises a managed content delivery network.

3. The apparatus of claim 1, wherein said apparatus is further configured to store said first event type data and said second event type data in said storage device.

4. The apparatus of claim 1, wherein said software entity comprises a monitor application.

5. The apparatus of claim 1, wherein said resolution further comprises generation of a notification message of said selective termination.

6. The apparatus of claim 1, wherein said selective termination is based at least in part on a priority associated with respective software applications of said plurality of software applications.

7. The apparatus of claim 1, wherein said apparatus is further configured to, in cooperation with said middleware:

identify third event type data comprising an informational event type data, and

based on said identification of said third event type data, bundle said informational event type data into a common message comprising one or more other informational event type data.

8. The apparatus of claim 7, wherein said apparatus is further configured to store said third event type data in said storage device.

9. A method of operating consumer premises equipment (CPE) in operative communication with a content delivery network, said method comprising:

determining whether sufficient resources are available for utilization by a plurality of software applications currently running on said CPE;

upon a determination that there are insufficient resources, selectively terminating one or more of said software applications;

generating data related to said determination of insufficient resources and said termination; and

in response to a periodic communication from said network, providing said generated data thereto.

10. The method of claim 9, wherein said act of selectively terminating is performed at least in part by a monitoring application resident on said CPE.

11. The method of claim 10, wherein said content based network comprises a managed network.

12. The method of claim 9, further comprising storing said generated data within a storage device of said CPE.

13. The method of claim 12, wherein said selectively terminating comprises causing sufficient resources to become available for at least remaining ones of said plurality of software applications.

14. The method of claim 9, further comprising utilizing said generated data to notify said content delivery network.

15. An apparatus configured for operation within a content distribution network, said apparatus comprising:

a digital processor;

a storage device operatively coupled to said processor;

middleware configured to run on said processor;

a software entity configured to manage a plurality of resources; and

a plurality of software applications configured to run on said processor;

an event submission entity comprising a software process configured to permit at least one software application of said plurality of software applications to log an error or event message;

wherein said apparatus is further configured to, in cooperation with said middleware;

identify an instance of insufficient resources related to concurrent operation of said plurality of software applications by said software entity; and

implement a remedial action comprising a selective termination of one or more of said plurality of software applications in response to said identification of said instance of insufficient resources.

16. The apparatus of claim 15, wherein said content distribution network comprises a managed network operated by a network operator.

17. The apparatus of claim 15, wherein said remedial action is configured to free an amount of resources sufficient for operation of remaining ones of said plurality of software applications.

18. The apparatus of claim 15, wherein said selective termination is based on a priority associated with respective ones of said plurality of software applications.

19. The apparatus of claim 15, wherein said apparatus is further configured to store data related to said identification of said insufficient resources within said storage device.

20. The apparatus of claim 15, wherein said event submission entity is configured to permit said at least one application to log an error or event message with a trusted application associated with said software entity.

21. A method of operating client equipment in operative communication with a content delivery network, said method comprising:

determining whether sufficient resources are available for utilization by a plurality of software applications operative to run on said client equipment;

upon a determination that there are insufficient resources, selectively terminating one or more of said software applications;

generating data related to said determination of insufficient resources and said termination; and

utilizing said generated data to notify said content delivery network.

22. The method of claim 21, wherein the determining comprises utilizing one or more trusted computer programs resident on the client equipment to receive event notifications or exceptions generated by one or more of the software applications, and the method further comprises providing, in response to a periodic communication from said network, said generated data to a designated network entity.