System and method for third party monitoring of voice and video calls
First Claim
1. A monitoring server for monitoring a review of an inmate communication session, the monitoring server comprising:
- a network interface device associated with a monitoring station; and
at least one processor, associated with the network interface device, configured to;
transmit the inmate communication session to the monitoring station for the review of the inmate communication session;
monitor whether data relating to the inmate communication session has been received from a reviewer at the monitoring station; and
transmit, to the monitoring station, a verification command in response to the data not being received from the monitoring station within a predetermined amount of time, wherein the verification command instructs the monitoring station to perform a monitor verification process to require the reviewer at the monitoring station to perform a task to determine whether the reviewer is monitoring the inmate communication session.
7 Assignments
0 Petitions
Accused Products
Abstract
A system is described herein that facilitates the monitoring of inmate communications. The system provides a remotely-accessible means for a reviewer to monitor a call between an inmate and another person. The system includes a monitoring server and a monitoring station. The monitoring server is configured to receive a call and call information from a communication center and process the call for monitoring, schedule a review of the call; and store the call, the call information, and scheduling data. The monitoring station is configured to receive the call and the call information from the monitoring server based on the scheduling data, and to display the identifying information and facilitate the review of the call.
48 Citations
30 Claims
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1. A monitoring server for monitoring a review of an inmate communication session, the monitoring server comprising:
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a network interface device associated with a monitoring station; and at least one processor, associated with the network interface device, configured to; transmit the inmate communication session to the monitoring station for the review of the inmate communication session; monitor whether data relating to the inmate communication session has been received from a reviewer at the monitoring station; and transmit, to the monitoring station, a verification command in response to the data not being received from the monitoring station within a predetermined amount of time, wherein the verification command instructs the monitoring station to perform a monitor verification process to require the reviewer at the monitoring station to perform a task to determine whether the reviewer is monitoring the inmate communication session. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. A monitoring station for reviewing an inmate communication session, the monitoring station comprising:
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a network interface device configured to receive the inmate communication session from a monitoring server; and at least one processor, associated with the network interface device, configured to; monitor whether data relating to the inmate communication session has been received from a reviewer at the monitoring station; and perform a monitor verification process in response to the data not being received from the reviewer within a predetermined amount of time to require the reviewer to perform a task to determine whether the reviewer is monitoring the inmate communication session. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25)
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26. A monitoring station for monitoring a review of an inmate communication session, the monitoring station comprising:
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a network interface device associated with a monitoring server; and at least one processor, associated with the network interface device, configured to; receive the inmate communication session from the monitoring server for the review of the inmate communication session; monitor whether data relating to the inmate communication session is input by a reviewer at the monitoring station during the review of the inmate communication session; and perform a monitor verification process when the data is not received from the reviewer within a predetermined amount of time, wherein the monitor verification process requires the reviewer at the monitoring station to perform a task to determine whether the reviewer is reviewing the inmate communication session. - View Dependent Claims (27, 28, 29, 30)
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Specification