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Instant support agent call setup and call connection application

  • US 9,674,344 B1
  • Filed: 12/23/2013
  • Issued: 06/06/2017
  • Est. Priority Date: 01/23/2013
  • Status: Active Grant
First Claim
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1. A method comprising:

  • receiving a service request from a mobile device via a mobile device application;

    requesting a temporary telephone number to be assigned to a subsequent call to be placed from the mobile device, wherein the temporary telephone number is assigned utilizing a round-robin or overflow approach;

    creating a database record, established over a hyper-text transfer protocol secure (HTTPS) connection, comprising at least an identifier of the mobile device and the temporary telephone number, wherein the database record further comprises a time duration that the temporary telephone number is permitted to be used for call placement and upon expiration of the time duration the database record is updated or deleted accordingly;

    transmitting the temporary telephone number to the mobile device;

    receiving an automated call to the temporary telephone number from the mobile device application; and

    connecting the mobile device with a remote call recipient.

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