Instant support agent call setup and call connection application
First Claim
Patent Images
1. A method comprising:
- receiving a service request from a mobile device via a mobile device application;
requesting a temporary telephone number to be assigned to a subsequent call to be placed from the mobile device, wherein the temporary telephone number is assigned utilizing a round-robin or overflow approach;
creating a database record, established over a hyper-text transfer protocol secure (HTTPS) connection, comprising at least an identifier of the mobile device and the temporary telephone number, wherein the database record further comprises a time duration that the temporary telephone number is permitted to be used for call placement and upon expiration of the time duration the database record is updated or deleted accordingly;
transmitting the temporary telephone number to the mobile device;
receiving an automated call to the temporary telephone number from the mobile device application; and
connecting the mobile device with a remote call recipient.
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Accused Products
Abstract
Receiving and processing customer support calls initiated from a mobile/wireless device via a call function or via a mobile device application may include various operations. For instance, an example method of operation may provide receiving a service request from a mobile device, requesting a temporary telephone number to be assigned to a subsequent call to be placed from the mobile device, creating a database record with an identifier of the mobile device and the temporary telephone number, transmitting the temporary telephone number to the mobile device, receiving an automated call to the temporary telephone number from the mobile device, and connecting the mobile device with a remote call recipient.
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Citations
15 Claims
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1. A method comprising:
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receiving a service request from a mobile device via a mobile device application; requesting a temporary telephone number to be assigned to a subsequent call to be placed from the mobile device, wherein the temporary telephone number is assigned utilizing a round-robin or overflow approach; creating a database record, established over a hyper-text transfer protocol secure (HTTPS) connection, comprising at least an identifier of the mobile device and the temporary telephone number, wherein the database record further comprises a time duration that the temporary telephone number is permitted to be used for call placement and upon expiration of the time duration the database record is updated or deleted accordingly; transmitting the temporary telephone number to the mobile device; receiving an automated call to the temporary telephone number from the mobile device application; and connecting the mobile device with a remote call recipient. - View Dependent Claims (2, 3, 4, 5)
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6. An apparatus comprising:
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a receiver configured to receive a service request from a mobile device via a mobile device application; a transmitter configured to transmit a request for a temporary telephone number to be assigned to a subsequent call to be placed from the mobile device, wherein the temporary telephone numbers may be assigned utilizing a round-robin or overflow approach; and a processor configured to create a database record, established over a hyper-text transfer protocol secure (HTTPS) connection, comprising at least an identifier of the mobile device and the temporary telephone number, wherein the database record further comprises a time duration that the temporary telephone number is permitted to be used for call placement and upon expiration of the time duration the database record is updated or deleted accordingly, and wherein the transmitter is further configured to transmit the temporary telephone number to the mobile device, and wherein the receiver is configured to receive an automated call to the temporary telephone number from the mobile device application, and connect the mobile device with a remote call recipient. - View Dependent Claims (7, 8, 9, 10)
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11. A non-transitory computer readable storage medium configured to store instructions that when executed cause a processor to perform:
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receiving a service request from a mobile device via a mobile device application; requesting a temporary telephone number to be assigned to a subsequent call to be placed from the mobile device, wherein the temporary telephone numbers may be assigned utilizing a round-robin or overflow approach; creating a database record, established over a hyper-text transfer protocol secure (HTTPS) connection, comprising at least an identifier of the mobile device and the temporary telephone number, wherein the database record further comprises a time duration that the temporary telephone number is permitted to be used for call placement and upon expiration of the time duration the database record is updated or deleted accordingly; transmitting the temporary telephone number to the mobile device; receiving an automated call to the temporary telephone number from the mobile device application; and connecting the mobile device with a remote call recipient. - View Dependent Claims (12, 13, 14, 15)
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Specification