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Remote voice recognition

  • US 9,674,351 B1
  • Filed: 10/06/2016
  • Issued: 06/06/2017
  • Est. Priority Date: 10/06/2016
  • Status: Active Grant
First Claim
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1. A system comprising:

  • a first user device of a first user, the first user device being configured to perform operations related to a captioning session;

    a call-assistant device of a call assistant of a captioning system, the call-assistant device being remotely located from the first user device; and

    an administrative system communicatively coupled to and remotely located from the call-assistant device and the first user device, the administrative system being configured to;

    spin up a virtual computing environment based on a golden image that is a template for the virtual computing environment, the virtual computing environment being configured to run a captioning software application and being dedicated to the call assistant;

    receive, from the first user device, a request to initiate a captioning session;

    establish the captioning session with the first user device;

    assign the captioning session to the call assistant;

    receive, from the first user device and in response to establishing the captioning session, first audio data that is derived from a second user device that is performing a communication session with the first user device;

    direct the first audio data to the call-assistant device in response to the administrative system being assigned to the call assistant;

    receive from the call-assistant device, second audio data that is related to the first audio data and that is derived from speech of the call assistant;

    access, with the captioning software application, voice profile data of the call assistant based on the captioning session being assigned to the call assistant and based on the virtual computing environment being dedicated to the call assistant;

    generate, with the captioning software application, caption data that includes a transcription of the second audio data, the captioning software application being configured to use the accessed voice profile data to generate the caption data;

    generate, based on the transcription, screen data related to the captioning software application, the screen data including the transcription;

    direct the screen data to the call-assistant device; and

    direct the caption data to the first user device.

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