×

Systems and methods for automated call-handling and processing

  • US 9,674,352 B1
  • Filed: 11/24/2014
  • Issued: 06/06/2017
  • Est. Priority Date: 02/28/2006
  • Status: Active Grant
First Claim
Patent Images

1. A method comprising:

  • receiving a call at an automated attendant system;

    assigning a first vector directory number to the call using a rules-based session engine;

    creating a session record for the call;

    selecting, using the rules-based session engine, a call flow record from a plurality of call flow records stored at a call flow database table, the call flow record specifying the first vector directory number, a previous vector directory number utilized for the call, a first menu option selected during the call, and a second vector directory number;

    assigning the second vector directory number to the call;

    writing the second vector directory number to the session record;

    providing the second vector directory number to the automated attendant system;

    accessing a vector at the automated attendant system using the second vector directory number; and

    performing an action associated with the vector.

View all claims
  • 1 Assignment
Timeline View
Assignment View
    ×
    ×