Real time, machine-based routing table creation and enhancement for toll-free telecommunications

• US 9,674,372 B2
• Filed: 12/30/2015
• Issued: 06/06/2017
• Est. Priority Date: 11/01/2014
• Status: Active Grant

• Current Assignee: Somos, Inc. (Lumen Technologies, Inc.)
• Original Assignee: Somos, Inc. (Lumen Technologies, Inc.)
• Inventors: Karnas, Ryan, Sharma, Sriram
• Primary Examiner(s): ADDY, THJUAN KNOWLIN
• Application Number:
  US14/984,565
• Publication Number:
  US 20160127569A1
• Time in Patent Office: 524 Days
• Field of Search: 37911204, 37911207, 37911424, 37911206, 37911205, 370352
• CPC Class Codes: G06F 16/24573 using data annotations, e.g. user-defined metadata
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: H04L 45/125 based on throughput or bandwidth
• CPC Class Codes: H04L 45/22 Alternate routing
• CPC Class Codes: H04M 15/08 Metering calls to called party , i.e. B-party charged for the communication
• CPC Class Codes: H04M 15/09 Third party charged communications
• CPC Class Codes: H04M 15/47 Fraud detection or prevention means
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/72 by the user
• CPC Class Codes: H04M 15/755 Account identification
• CPC Class Codes: H04M 15/8061 Selecting least cost route depending on origin or type of service
• CPC Class Codes: H04M 15/8083 involving reduced rates or discounts, e.g. time-of-day reductions or volume discounts
• CPC Class Codes: H04M 15/8214 Data or packet based
• CPC Class Codes: H04M 2203/555 Statistics, e.g. about subscribers but not being call statistics
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/2263 Network management
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/367 Traffic or load control
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/42178 : by downloading data to substation equipment
• CPC Class Codes: H04M 3/42306 : Number translation services, e.g. premium-rate, freephone or vanity number services
• CPC Class Codes: H04M 3/42357 : where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/5175 : Call or contact centers supervision arrangements
• CPC Class Codes: H04Q 3/0087 : Network testing or monitoring arrangements
• CPC Class Codes: H04Q 3/0091 : Congestion or overload control
• CPC Class Codes: H04W 4/14 : Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 40/02 : Communication route or path selection, e.g. power-based or shortest path routing

Abstract

Methods and systems for the population and pre-population of toll-free call routing tables based on prior activities such as a crowd-sourced routing table provide for provisioning a toll-free texting services.

Claims

1. A method of identifying an identifier and storing a code associated with a toll-free-communication entity, the method comprising:

performing latent semantic indexing on a plurality of SMS text messages to and from a plurality of toll-free numbers in order to locate a corresponding identifier within a header portion of an SMS text message of the plurality of SMS text messages;

comparing the located identifier with metadata stored on a server, the metadata associated with a plurality of service provider entities;

selecting a corresponding service provider entity from among the plurality of service provider entities based at least in part on the comparison; and

storing a code associated with the corresponding service provider entity within a translation table associated with a toll-free telecommunications management platform,

wherein the translation table further provides a mapping of at least one of the plurality of toll free numbers to the corresponding service provider entity.

2. The method of claim 1, wherein the code is an FCC code.

3. The method of claim 1, wherein the corresponding service provider entity provides services related to multimedia content distribution.

4. The method of claim 3, wherein the multimedia content is video content.

5. The method of claim 1, wherein the corresponding service provider entity provides services for an ad agency.

6. The method of claim 1, wherein the corresponding service provider entity provides services for an ad network.

7. The method of claim 1, wherein the corresponding service provider entity is a telecommunications carrier.

8. The method of claim 1, wherein the translation table pertains to routing voice data.

9. The method of claim 1, wherein the translation table pertains to routing voice and video content.

10. The method of claim 1, wherein the translation table pertains to routing multimedia data.

11. The method of claim 1, wherein the translation table pertains to routing sponsored content.

12. A method of creating and storing an identifier associated with a toll-free-communication entity, comprising:

performing latent semantic indexing on a plurality of SMS text messages to and from a plurality of toll-free numbers in order to extract data from within a header portion of an SMS text message of the plurality of SMS text messages;

creating an entity identifier corresponding to a service provider entity associated with the SMS text message based at least on the extracted data;

storing a code associated with the entity identifier and the service provider entity within a translation table associated with a toll-free telecommunications management platform; and

associating the service provider entity and the entity identifier with a call routing table, wherein the call routing table provides routing information for communications across a plurality of service provider entities.

13. The method of claim 12, wherein the call routing table is configured to include the plurality of service provider entities including multiple carriers.

14. The method of claim 12, wherein the call routing table is configured to have at least one rule pertaining to a time of day at which a call occurs.

15. The method of claim 12, wherein the call routing table is configured to have at least one rule pertaining to a location from which a call is received.

16. The method of claim 12, wherein the call routing table is configured to have at least one rule pertaining to a proximity of a caller to the entity.

17. The method of claim 12, wherein the call routing table is configured to have at least one rule pertaining to historical data relating to a caller.

18. A method of prepopulating a call routing tree associated with a toll-free-communication entity, the method comprising:

identifying a toll-free call route trend among a plurality of toll-free calls taking place within a toll-free telecommunications network;

wherein the call route trend is identified at least in part by call routings among a plurality of toll-free numbers sharing an attribute;

creating a call route template based at least in part on the trend;

identifying an entity using at least one toll-free number of the plurality of toll-free numbers with the shared attribute;

prepopulating a call route tree for the entity based on the call route template, wherein the call route tree provides routing information for calls for the at least one-toll-free number using multiple destination numbers and using multiple carriers based on various decision criteria.

19. The method of claim 18, wherein the trend is automatically updated at a pre-defined time interval.

20. The method of claim 18, wherein the automated update generates an alert that is sent to an entity notifying them of the updated trend.