Correlating questions and answers in an instant messaging environment

• US 9,679,292 B2
• Filed: 11/25/2014
• Issued: 06/13/2017
• Est. Priority Date: 08/04/2008
• Status: Active Grant

• Current Assignee: AirBNB Incorporated
• Original Assignee: International Business Machines Corporation
• Inventors: Bauchot, Frederic, Clement, Jean-Yves, Marmigre, Gerard, Picon, Joaquin
• Primary Examiner(s): WHIPPLE, BRIAN P
• Application Number:
  US14/553,003
• Publication Number:
  US 20150082202A1
• Time in Patent Office: 931 Days
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 20/386 using messaging services or messaging apps using mobile network messaging services for payment, e.g. SMS G06Q20/3255
• CPC Class Codes: G06Q 20/40 Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
• CPC Class Codes: G06Q 40/00 Finance; Insurance; Tax strategies; Processing of corporate or income taxes
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads

Abstract

A method and system for utilizing an instant messaging environment. An instant messaging client is created in association with each respective end user of at least two end users. Each instant messaging client in association with its respective end user includes at least two zones. Each zone corresponds exclusively to a unique end user. Each zone includes at least two textboxes contiguously distributed within each zone. The at least two zones of each instant messaging client is configured to include a write-only zone specific to the respective end user and a read-only zone specific to each end user of all other end users exclusive of the respective end user. Each instant messaging client is provided to each respective end user of the at least two end users.

Claims

1. A method for utilizing an instant messaging environment, said method comprising:

creating, by a processor of a computer system, an instant messaging client in association with each respective end user of at least two end users, each instant messaging client in association with its respective end user comprising at least two zones, each zone of the at least two zones corresponding exclusively to a unique end user of the at least two end users, each zone of the at least two zones comprising a plurality of textboxes contiguously distributed within each zone;

said processor configuring the at least two zones comprised by each instant messaging client to include a write-only zone specific to the respective end user and a read-only zone specific to each end user of all other end users of the at least two end users exclusive of the respective end user, each textbox of the plurality of textboxes of the write-only zone configured to include messages originating from only the respective end user, each textbox of the plurality of textboxes of each read-only zone configured to include messages originating from only the other end user to which each read-only zone is specific; and

after said configuring, said processor providing each instant messaging client to each respective end user of the at least two end users.

2. The method of claim 1, said method further comprising:

after said providing each instant messaging client to each respective end user, said receiving, from a first end user of the at least two end users at a first instant messaging client to which the first end user is associated and to which the processor is operationally coupled within the computer system, a first message comprising a first value and a second value and first text, said first value identifying said first end user, said second value identifying a first textbox of the plurality of textboxes located in the write-only zone comprised by the first instant messaging client;

said processor writing the first text into the first textbox; and

said processor sending the first message to each receiving instant messaging client associated with the respective end user of the at least two end users exclusive of the first end user.

3. The method of claim 2, each receiving instant messaging client configured to utilize the first value and the second value in the first message to ascertain a second textbox of the plurality of textboxes comprised by each receiving instant messaging client and located in the read-only zone specific to the first end user.

4. The method of claim 2, each receiving instant messaging client further configured to write the first text in the first message into a second textbox comprised by each receiving instant messaging client.

5. The method of claim 2, said method further comprising:

said processor receiving a second message from a second instant messaging client to which a second end user of the at least two end users is associated, said second message being in response to the first message previously sent by the first instant messaging client to the second instant messaging client, said second message comprising a third value and a fourth value and second text, said third value identifying the second end user, said fourth value identifying a second textbox of the plurality of textboxes located in the write-only zone comprised by the second instant messaging client, said second text having been written into the second textbox;

said processor utilizing the third value and the fourth value in the second message to ascertain a third textbox of the plurality of textboxes located in a read-only zone specific to the second end user, said first instant messaging client comprising the third textbox; and

said processor writing the second text into the third textbox.

6. The method of claim 5, wherein said utilizing the third value and the fourth value in the second message to ascertain the third textbox comprises ascertaining that the third textbox and the first textbox are at a same level, and not at a different level, along the second direction, due to the second message being a response to the first message rather than the second message not being in response to the first message.

7. The method of claim 1,

wherein the at least two zones are in a window having first exterior boundaries and second exterior boundaries, said first exterior boundaries oriented along a first direction, said second exterior boundaries oriented in a second direction, said first and second directions being perpendicular to each other, said first exterior boundaries comprising non-overlapping spatial segments in the first direction, said second exterior boundaries comprising non-overlapping spatial segments in the second direction;

wherein each zone is totally within a space encompassed by a different non-overlapping spatial segment comprised by the first exterior boundaries;

wherein the textboxes of each zone are each within a different non-overlapping spatial segment comprised by the second exterior boundaries; and

wherein the textboxes of each zone are displaced from each other in the second direction.

8. The method of claim 1, said method further comprising:

providing at least one support service for at least one of creating, integrating, hosting, maintaining, and deploying computer-readable program code in the computer system, said program code being executed by the processor to implement said creating, said configuring, and said sending the first message to each receiving instant messaging client.

9. A computer program product, comprising a computer readable storage medium having a computer-readable program code stored therein, said storage medium not being a signal, said computer-readable program code containing instructions that when executed by a processor of a computer system implement a method for utilizing an instant messaging environment, said method comprising:

said processor creating an instant messaging client in association with each respective end user of at least two end users, each instant messaging client in association with its respective end user comprising at least two zones, each zone of the at least two zones corresponding exclusively to a unique end user of the at least two end users, each zone of the at least two zones comprising a plurality of textboxes contiguously distributed within each zone;

said processor configuring the at least two zones comprised by each instant messaging client to include a write-only zone specific to the respective end user and a read-only zone specific to each end user of all other end users of the at least two end users exclusive of the respective end user, each textbox of the plurality of textboxes of the write-only zone configured to include messages originating from only the respective end user, each textbox of the plurality of textboxes of each read-only zone configured to include messages originating from only the other end user to which each read-only zone is specific; and

after said configuring, said processor providing each instant messaging client to each respective end user of the at least two end users.

10. The computer program product of claim 9, said method further comprising:

after said providing each instant messaging client to each respective end user, said receiving, from a first end user of the at least two end users at a first instant messaging client to which the first end user is associated and to which the processor is operationally coupled within the computer system, a first message comprising a first value and a second value and first text, said first value identifying said first end user, said second value identifying a first textbox of the plurality of textboxes located in the write-only zone comprised by the first instant messaging client;

said processor writing the first text into the first textbox; and

said processor sending the first message to each receiving instant messaging client associated with the respective end user of the at least two end users exclusive of the first end user.

11. The computer program product of claim 10, each receiving instant messaging client configured to utilize the first value and the second value in the first message to ascertain a second textbox of the plurality of textboxes comprised by each receiving instant messaging client and located in the read-only zone specific to the first end user.

12. The computer program product of claim 10, each receiving instant messaging client further configured to write the first text in the first message into a second textbox comprised by each receiving instant messaging client.

13. The computer program product of claim 10, said method further comprising:

said processor receiving a second message from a second instant messaging client to which a second end user of the at least two end users is associated, said second message being in response to the first message previously sent by the first instant messaging client to the second instant messaging client, said second message comprising a third value and a fourth value and second text, said third value identifying the second end user, said fourth value identifying a second textbox of the plurality of textboxes located in the write-only zone comprised by the second instant messaging client, said second text having been written into the second textbox;

said processor utilizing the third value and the fourth value in the second message to ascertain a third textbox of the plurality of textboxes located in a read-only zone specific to the second end user, said first instant messaging client comprising the third textbox; and

said processor writing the second text into the third textbox.

14. The computer program product of claim 13, wherein said utilizing the third value and the fourth value in the second message to ascertain the third textbox comprises ascertaining that the third textbox and the first textbox are at a same level, and not at a different level, along the second direction, due to the second message being a response to the first message rather than the second message not being in response to the first message.

15. A computer system comprising a processor coupled to a computer-readable memory unit, said memory unit comprising a software application, said software application comprising instruction that when executed by said processor, implement a method for utilizing an instant messaging environment, said method comprising:

said processor creating an instant messaging client in association with each respective end user of at least two end users, each instant messaging client in association with its respective end user comprising at least two zones, each zone of the at least two zones corresponding exclusively to a unique end user of the at least two end users, each zone of the at least two zones comprising a plurality of textboxes contiguously distributed within each zone;

said processor configuring the at least two zones comprised by each instant messaging client to include a write-only zone specific to the respective end user and a read-only zone specific to each end user of all other end users of the at least two end users exclusive of the respective end user, each textbox of the plurality of textboxes of the write-only zone configured to include messages originating from only the respective end user, each textbox of the plurality of textboxes of each read-only zone configured to include messages originating from only the other end user to which each read-only zone is specific; and

after said configuring, said processor providing each instant messaging client to each respective end user of the at least two end users.

16. The computer system of claim 15, said method further comprising:

after said providing each instant messaging client to each respective end user, said receiving, from a first end user of the at least two end users at a first instant messaging client to which the first end user is associated and to which the processor is operationally coupled within the computer system, a first message comprising a first value and a second value and first text, said first value identifying said first end user, said second value identifying a first textbox of the plurality of textboxes located in the write-only zone comprised by the first instant messaging client;

said processor writing the first text into the first textbox; and

said processor sending the first message to each receiving instant messaging client associated with the respective end user of the at least two end users exclusive of the first end user.

17. The computer system of claim 16, each receiving instant messaging client configured to utilize the first value and the second value in the first message to ascertain a second textbox of the plurality of textboxes comprised by each receiving instant messaging client and located in the read-only zone specific to the first end user.

18. The computer system of claim 16, each receiving instant messaging client further configured to write the first text in the first message into a second textbox comprised by each receiving instant messaging client.

19. The computer system of claim 16, said method further comprising:

said processor receiving a second message from a second instant messaging client to which a second end user of the at least two end users is associated, said second message being in response to the first message previously sent by the first instant messaging client to the second instant messaging client, said second message comprising a third value and a fourth value and second text, said third value identifying the second end user, said fourth value identifying a second textbox of the plurality of textboxes located in the write-only zone comprised by the second instant messaging client, said second text having been written into the second textbox;

said processor utilizing the third value and the fourth value in the second message to ascertain a third textbox of the plurality of textboxes located in a read-only zone specific to the second end user, said first instant messaging client comprising the third textbox; and

said processor writing the second text into the third textbox.

20. The computer system of claim 19, wherein said utilizing the third value and the fourth value in the second message to ascertain the third textbox comprises ascertaining that the third textbox and the first textbox are at a same level, and not at a different level, along the second direction, due to the second message being a response to the first message rather than the second message not being in response to the first message.