Information exchange method and apparatus

• US 9,681,297 B2
• Filed: 08/17/2015
• Issued: 06/13/2017
• Est. Priority Date: 08/18/2014
• Status: Active Grant

• Current Assignee: Advanced New Technologies Company Limited (Ant Group Co., Ltd.)
• Original Assignee: Alibaba Group Holding Ltd.
• Inventors: Lu, Kun, Chen, Cheng
• Primary Examiner(s): Siddiqui, Kashif
• Application Number:
  US14/828,274
• Publication Number:
  US 20160050318A1
• Time in Patent Office: 666 Days
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue
• CPC Class Codes: G10L 15/28 Constructional details of speech recognition systems
• CPC Class Codes: G10L 2015/225 Feedback of the input speech
• CPC Class Codes: H04L 63/0861 using biometrical features, e.g. fingerprint, retina-scan cryptographic mechanisms or cryptographic arrangements for entity authentication using biological data H04L9/3231
• CPC Class Codes: H04L 63/168 above the transport layer
• CPC Class Codes: H04L 67/565 Conversion or adaptation of application format or content adding application control or application functional data H04L67/561
• CPC Class Codes: H04M 2203/353 where the information comprises non-audio but is provided over voice channels protocols for multimedia information services per se H04L65/00
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: H04M 7/0057 Services where the data services network provides a telephone service in addition or as an alternative, e.g. for backup purposes, to the telephone service provided by the telephone services network
• CPC Class Codes: H04M 7/1295 Details of dual tone multiple frequency signalling
• CPC Class Codes: H04W 12/068 using credential vaults, e.g. password manager applications or one time password [OTP] applications
• CPC Class Codes: H04W 12/65 Environment-dependent, e.g. using captured environmental data
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold

Abstract

An information exchange method is provided. The method includes receiving interacting information input by a user, encoding the interacting information to obtain voice signals, sending the voice signals to a server, and receiving feedback information sent by the server indicating a processing result associated with the interacting information.

Claims

1. An information exchange method, comprising:

receiving confirmation information from a user indicating a request to initiate information exchange absent a data network;

receiving interacting information input by the user;

encoding the interacting information to obtain voice signals;

sending the voice signals to a server; and

receiving feedback information sent by the server indicating a processing result associated with the interacting information.

2. The method according to claim 1, wherein the interacting information includes service information associated with a service provided by the server.

3. The method according to claim 1, further comprising:

receiving authentication information input by the user;

encoding the authentication information to obtain authentication voice signals; and

sending the authentication voice signals to the server.

4. The method according to claim 1, further comprising:

establishing a voice channel with the server for transmitting the voice signals by dialing a pre-stored dial-in number.

5. The method according to claim 4,

wherein the confirmation information is received prior to establishing the voice channel.

6. An information exchange method, comprising:

receiving voice signals transmitted from a terminal device, wherein the terminal device transmits the voice signals after receiving confirmation information from a user indicating a request to initiate information exchange absent a data network;

decoding the voice signals to obtain interacting information;

performing information processing based on the interacting information; and

sending feedback information to the terminal device when the information processing is completed.

7. The method according to claim 6, wherein the interacting information includes service information associated with a service provided by a server, the method further comprising:

determining whether the service information satisfies one or more preset service conditions.

8. The method according to claim 6, further comprising:

decoding the voice signals to obtain authentication information;

determining whether the authentication information is correct; and

performing the information processing if it is determined that the authentication information is correct.

9. The method according to claim 6, further comprising:

establishing a voice channel with the terminal device by dialing a dial-in number.

10. The method according to claim 9, further comprising:

encoding the feedback information into feedback voice signals; and

sending the feedback voice signals to the terminal device via the voice channel.

11. An information exchange apparatus, comprising:

an encoding and decoding unit configured to;

receive confirmation information from a user indicating a request to initiate information exchange absent a data network;

receive interacting information input by the user; and

encode the interacting information to obtain voice signals; and

a voice call unit configured to;

send the voice signals to a server; and

receive feedback information sent by the server indicating a processing result associated with the interacting information.

12. The apparatus according to claim 11, wherein the interacting information includes service information associated with a service provided by the server.

13. The apparatus according to claim 12, wherein the encoding and decoding unit is further configured to:

receiving authentication information; and

encoding the authentication information to obtain authentication voice signals.

14. The apparatus according to claim 11, wherein the voice call unit is further configured to establish a voice channel with the server for transmitting the voice signals by dialing a pre-stored dial-in number.

15. The apparatus according to claim 14, wherein the confirmation information is received by the encoding and decoding unit prior to establishing the voice channel.

16. A server, comprising:

a voice call unit configured to receive voice signals transmitted from a terminal device, wherein the terminal device transmits the voice signals after receiving confirmation information from a user indicating a request to initiate information exchange absent a data network;

an encoding and decoding unit configured to decode the voice signals to obtain interacting information; and

a processing unit configured to perform information processing based on the interacting information, wherein the voice call unit is further configured to send the feedback information to the terminal device when the information processing is completed.

17. The server according to claim 16, wherein the interacting information includes service information associated with a service provided by the server, and wherein the processing unit is further configured to determine whether the service information satisfies one or more preset service conditions.

18. The server according to claim 16, wherein the encoding and decoding unit is further configured to decode the voice signals to obtain authentication information, and wherein the processing unit is further configured to:

determine whether the authentication information is correct; and

perform the information processing if it is determined that the authentication information is correct.

19. The server according to claim 16, wherein the voice call unit is further configured to establish a voice channel with the terminal device by dialing a dial-in number.

20. The server according to claim 19, wherein the encoding and decoding unit is further configured to encode the feedback information into feedback voice signals, and wherein the voice call unit is further configured to transmit the feedback voice signals to the terminal device via the voice channel.