Assistance on the go
First Claim
1. A method comprising:
- after occurrence of a roadside event to a vehicle, receiving, through a mobile application executing on a mobile device having at least one processor, a roadside assistance request from a user, wherein the roadside assistance request is received through the mobile device;
receiving, by the mobile application, telematics information from a telematics device;
providing, by the mobile application, a prioritized ranking of roadside assistance providers based on determining a time to travel utilizing the telematics information and the roadside assistance request, wherein the time to travel utilizes route information and traffic information;
providing, by the mobile application, roadside assistance provider information based on the prioritized ranking of roadside assistance providers and a shortest time to travel;
receiving, by the mobile application, a roadside assistance order from the user that includes a selected roadside assistance provider based on the shortest time to travel;
transmitting, by the mobile application, the roadside assistance order to the selected roadside assistance provider;
receiving, by the mobile application, confirmation of the roadside assistance order from the selected roadside assistance provider; and
receiving, by the mobile application, a set of tracking information for the selected roadside assistance provider, wherein the set of tracking information includes location, velocity, route, time to travel, and destination of the selected roadside assistance provider.
1 Assignment
0 Petitions
Accused Products
Abstract
A mobile computerized apparatus or method configured to coordinate towing facilities and roadside assistance providers and their available capacity to tow and provide roadside assistance and match users with those towing facilities and roadside assistance providers is disclosed. The apparatus or method may be configured to consider the following factors in matching the towing facilities/roadside assistance providers and users: (a) availability of nearby towing facilities; (b) telematics information from the vehicle to assist with the diagnosis/repairs; (c) preset preferences of the user; (d) insurance information (such as the type of the vehicle the user has and the user'"'"'s home address); and (e) the capabilities of the towing facility.
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Citations
20 Claims
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1. A method comprising:
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after occurrence of a roadside event to a vehicle, receiving, through a mobile application executing on a mobile device having at least one processor, a roadside assistance request from a user, wherein the roadside assistance request is received through the mobile device; receiving, by the mobile application, telematics information from a telematics device; providing, by the mobile application, a prioritized ranking of roadside assistance providers based on determining a time to travel utilizing the telematics information and the roadside assistance request, wherein the time to travel utilizes route information and traffic information; providing, by the mobile application, roadside assistance provider information based on the prioritized ranking of roadside assistance providers and a shortest time to travel; receiving, by the mobile application, a roadside assistance order from the user that includes a selected roadside assistance provider based on the shortest time to travel; transmitting, by the mobile application, the roadside assistance order to the selected roadside assistance provider; receiving, by the mobile application, confirmation of the roadside assistance order from the selected roadside assistance provider; and receiving, by the mobile application, a set of tracking information for the selected roadside assistance provider, wherein the set of tracking information includes location, velocity, route, time to travel, and destination of the selected roadside assistance provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 16)
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9. A method comprising:
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after occurrence of a roadside event to a vehicle, receiving input at a mobile device related to an electronic membership card; retrieving, from a data store, membership information associated with the vehicle, where the membership information includes roadside assistance services available to the vehicle to remedy the roadside event; receiving, by a roadside assistance system with a mobile application executing on the mobile device having at least one processor, a roadside assistance request from a user; receiving, by the roadside assistance system, telematics information from a telematics device; providing, by the roadside assistance system, a prioritized ranking of roadside assistance providers based on the telematics information and the roadside assistance request; providing, by the roadside assistance system, roadside assistance provider information based on the prioritized ranking of roadside assistance providers; receiving, by the roadside assistance system, a roadside assistance order from the user; transmitting, by the roadside assistance system, the roadside assistance order to the selected roadside assistance provider; and providing, by the roadside assistance system, an electronic payment to the selected roadside assistance provider for the roadside assistance order to the selected roadside assistance provider. - View Dependent Claims (10, 11, 12, 13, 14)
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15. One or more non-transitory computer readable media storing computer readable instructions that, when executed, cause an apparatus to:
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(a) after occurrence of a roadside event to a vehicle, retrieve, from a data store, membership information associated with the vehicle, where the membership information includes roadside assistance services available to the vehicle to remedy the roadside event; (b) receive, by a roadside assistance system with a mobile application executing on a mobile device having at least one processor, a roadside assistance request from a user; (c) receive, by the roadside assistance system, telematics information from a telematics device; (d) provide, by the roadside assistance system, a prioritized ranking of roadside assistance providers based on the telematics information and the roadside assistance request; (e) provide, by the roadside assistance system, roadside assistance provider information based on the prioritized ranking of roadside assistance providers; (f) receive, by the mobile application, a roadside assistance order automatically selected based on the roadside assistance provider that scores the highest according to a preset algorithm, wherein the roadside assistance order includes a selected roadside assistance provider; (g) after occurrence of a roadside event to a vehicle, receiving input at a mobile device related to an electronic membership card; (h) transmit, by the mobile application, the roadside assistance order to the selected roadside assistance provider; and (i) provide, by the mobile application, an electronic payment to the selected roadside assistance provider for the roadside assistance order. - View Dependent Claims (17, 18, 19, 20)
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Specification