Systems and methods to present voice message information to a user of a computing device

• US 9,685,158 B2
• Filed: 02/27/2015
• Issued: 06/20/2017
• Est. Priority Date: 06/02/2010
• Status: Active Grant

• Current Assignee: Verizon Patent and Licensing Incorporated (Verizon Communications Inc.)
• Original Assignee: Yahoo! Inc. (Apollo Global Management, Inc.)
• Inventors: Bonforte, Jeffrey
• Primary Examiner(s): MCFADDEN, SUSAN IRIS
• Application Number:
  US14/634,111
• Publication Number:
  US 20150170650A1
• Time in Patent Office: 844 Days
• Field of Search: 704235
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]
• CPC Class Codes: G10L 15/26 Speech to text systems G10L15/08 takes precedence
• CPC Class Codes: G10L 15/30 Distributed recognition, e.g. in client-server systems, for mobile phones or network applications
• CPC Class Codes: H04L 67/306 User profiles
• CPC Class Codes: H04M 1/72433 for voice messaging, e.g. dictaphones for answering incoming calls H04M1/64
• CPC Class Codes: H04M 1/72436 for text messaging, e.g. short messaging services [SMS] or e-mails
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/2038 Call context notifications
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 2203/551 Call history recording a computer conference H04L12/1831
• CPC Class Codes: H04M 3/4931 Directory assistance systems
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 3/53333 Message receiving aspects
• CPC Class Codes: H04W 4/21 for social networking applications

Abstract

Systems and methods to process and/or present information relating to voice messages for a user that are received from other persons. In one embodiment, a method implemented in a data processing system includes: receiving first data associated with prior communications or activities for the user on a mobile device; receiving a voice message for the user; transcribing the voice message using the first data to provide a transcribed message; and sending the transcribed message to the mobile device for display to the user. In one embodiment, options are displayed for selection by the user to correct a misspelled word in the transcribed message.

Claims

1. A method, comprising:

collecting, by at least one processor, first data associated with prior communications sent to a user, the first data comprising a first profile for a caller that creates a voice message for the user, and the prior communications including at least one prior communication received from the caller;

sending, by the at least one processor, to a speech recognition system, the voice message for transcribing using at least a portion of the first data to provide a transcribed message;

receiving, from the speech recognition system, the transcribed message; and

causing a presentation on a display, the presentation comprising the transcribed message for viewing by the user, and the presentation further comprising a display of options for selection of a corrected word by the user to correct a misspelled word in the transcribed message.

2. The method of claim 1, further comprising extracting at least one word from the transcribed message, and selecting a first prior communication from the caller based on a comparison of the at least one word to at least one word in the prior communications.

3. The method of claim 2, further comprising causing presentation of the first prior communication on the display.

4. The method of claim 3, wherein the transcribed message and the first prior communication are presented in a common display screen.

5. The method of claim 1, further comprising in response to receiving the transcribed message, causing presentation on the display of a link to a stored profile for a person referenced in the transcribed message.

6. The method of claim 1, wherein at least one of the options is selected from the first data.

7. The method of claim 1, further comprising storing the selection of the corrected word, and using the corrected word when transcribing a subsequent voice message.

8. A non-transitory computer-readable storage medium storing computer-readable instructions, which when executed, cause a computing device to:

store, by at least one processor, first data associated with prior communications sent to a user, the first data comprising a first profile for a caller that creates a voice message for the user, and the prior communications including at least one prior communication received from the caller;

send, by the at least one processor, to a speech recognition system, the voice message for transcribing using at least a portion of the first data to provide a transcribed message;

receive, from the speech recognition system, the transcribed message; and

cause a presentation on a display, the presentation comprising the transcribed message, and the presentation further comprising options for selection of a corrected word by the user to correct a misspelled word in the transcribed message.

9. The storage medium of claim 8, wherein the first data comprises a plurality of person profiles, including a second profile for a person referenced in the voice message other than the user and the caller.

10. The storage medium of claim 8, wherein the first data further includes data from a predefined number of messages sent by the caller to the user.

11. The storage medium of claim 8, wherein the first data is further associated with prior activities of the user including manner of operation of the computing device.

12. The storage medium of claim 8, wherein the instructions further cause the computing device to cause display of a link to a communication referenced in the transcribed message.

13. The storage medium of claim 8, wherein the instructions further cause the computing device to present, on the display, a list of messages, each message in the list being referenced in the transcribed message.

14. A system, comprising:

at least one processor; and

memory storing instructions configured to instruct the at least one processor to;

store first data associated with prior communications sent to a user, the first data comprising a first profile for a caller that creates a voice message for the user, and the prior communications including at least one prior communication received from the caller;

send to a speech recognition system, the voice message for transcribing using at least a portion of the first data to provide a transcribed message;

receive, from the speech recognition system, the transcribed message; and

cause a presentation on a display, the presentation comprising the transcribed message for viewing by the user, and the presentation further comprising options for selection by the user to correct a misspelled word in the transcribed message.

15. The system of claim 14, wherein the voice message is sent to the speech recognition system from a server, and the server stores a plurality of person profiles for users of computing devices including the user.

16. The system of claim 14, wherein the instructions are further configured to instruct the at least one processor to extract at least one word from the transcribed message, and select a first prior communication from the caller using the at least one word.

17. The system of claim 16, wherein the transcribed message and the first prior communication are presented in a common display screen.

18. The system of claim 14, wherein the instructions are further configured to instruct the at least one processor to, in response to receiving the transcribed message, cause presentation on the display of a link to a stored profile for a person referenced in the transcribed message.

19. The system of claim 14, wherein the instructions are further configured to instruct the at least one processor to store the selection for use when transcribing a subsequent voice message.