Device, computer-readable medium, and method for retaining services using advanced data collection capabilities

• US 9,686,420 B2
• Filed: 06/11/2014
• Issued: 06/20/2017
• Est. Priority Date: 05/10/2013
• Status: Active Grant

• Current Assignee: Giesecke & Devrient Mobile Security America, Inc.
• Original Assignee: Giesecke & Devrient Mobile Security America, Inc.
• Inventors: Jahr, Christoph
• Primary Examiner(s): Vu, Thai
• Application Number:
  US14/301,858
• Publication Number:
  US 20140335819A1
• Time in Patent Office: 1,105 Days
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/85 characterised by the type of condition triggering a notification

Abstract

A method for presenting services to a subscriber comprises obtaining, via a first server, subscriber usage data associated with a portable device service from a plurality of databases, and sending the subscriber usage data to a second server. The method further includes processing, via the second server, the subscriber usage data using a predetermined algorithm, determining an actionable category of data based on the processed subscriber usage data, generating content corresponding to a first message based on the actionable category of data, and sending via the third server, the first message to a portable device, wherein the first message request a subscriber input.

Claims

1. A system for presenting services to a portable device of a subscriber, the system comprising:

a first server having subscriber service information stored thereon, the first server configured to;

collect subscriber usage data associated with the portable device, and

store subscriber usage data in at least one repository remote from the portable device;

a second server configured to;

receive subscriber usage data from the first server,

process the subscriber usage data to determine whether the subscriber usage data satisfies a predetermined condition, and

determine whether an actionable category of data exists based on whether the processed subscriber usage data satisfies the predetermined condition, wherein the actionable category of data comprises at least one of;

data corresponding to retaining a subscriber service, and

data corresponding to offering additional services to a subscriber;

a third server configured to;

determine at least one action based on;

the actionable category of data in response to the determination that the actionable category of data exists based on the processed subscriber usage data satisfying the predetermined condition, and

a predefined set of rules, and

generate content in response to determining the at least one action;

send the content generated in response to determining the at least one action to a fourth server; and

the fourth server configured to;

generate a first message corresponding to the content generated in response to determining the at least one action sent from the third server,

send the first message to the portable device of the subscriber, wherein the first message instructs the portable device to generate a notification requesting the subscriber to input a response via the portable device corresponding to the content generated in response to determining the at least one action,

receive a second message from the portable device of the subscriber based on the inputted response from the subscriber, and

send the second message to the first server for processing the subscriber'"'"'s input response to the notification corresponding to the at least one action,

wherein when the subscriber usage data relates to the subscriber'"'"'s data usage associated with the portable device, the content corresponding to the least one action is a request for additional data services when the collected subscriber data usage amount exceeds a data usage threshold and the content corresponding to the least one action is a request for continuing data services when the last usage period is greater than or equal to a usage period threshold.

2. The system of claim 1, wherein the subscriber usage data further comprises at least one of:

data relating to the subscriber'"'"'s web activity associated with the portable device,

data relating to the subscriber'"'"'s portable device service plan associated with the portable device,

data relating to the subscriber'"'"'s portable device telephone call activity associated with the portable device,

data relating to the subscriber'"'"'s portable device text messaging activity associated with the portable device, and

data relating to the subscriber'"'"'s portable device multimedia messaging activity associated with the portable device.

3. The system of claim 1, wherein the predetermined condition comprises:

whether the subscriber visited a competitor service provider website a threshold number of times over a predetermined time period,

whether a threshold amount of time remains on the subscriber'"'"'s portable device subscription term.

4. The system of claim 3, wherein when it is determined that the subscriber visited the competitor service provider website the threshold number of times over the predetermined time period and the threshold amount of time remains on the subscriber'"'"'s portable device subscription term, the actionable category of data is information relating to subscription plan renewal.

5. The system of claim 4, wherein the first message comprises information on subscription renewal deals and pricing.

6. The system of claim 1, wherein the actionable category of data further comprises data corresponding to offering to update a current subscriber service.

7. The system of claim 1, wherein the predefined set of rules comprises:

a plurality of actions, each of the plurality of actions being associated with an actionable category of data, and each of the plurality of actions comprising the information to be sent as the first message to the subscriber, and

a plurality of third messages, wherein the fourth server is configured to send a third message of the plurality of third messages in response to receiving the second message from the portable device.

8. The system of claim 1,

wherein the first message is sent to the portable device comprising a first computer and a second computer, the first message comprising a notification and a first instruction, and

wherein the first instruction, when executed by the first computer, causes the second computer to:

display the notification of the first message on a display of the mobile device, and

receive the second message as the input from the subscriber in response to the notification.

9. The system of claim 8,

wherein the first computer comprises a module card,

wherein the module card functions as an interpreter, the interpreter being a Dynamic SIM Toolkit (“

DSTK”

)interpreter that is at least one of a Wib interpreter and a S@T interpreter, and

wherein the module card comprises one of;

an Universal Integrated Circuit Card (UICC), and

a Subscriber Identity Module (SIM) card.

10. The system of claim 1,

wherein the first server comprises a service provider server;

wherein the second server comprises a business intelligence server;

wherein the third server comprises a middleware server; and

wherein the fourth server comprises a gateway server.

11. The system of claim 1,

wherein a service provider server comprises the first server and the third server;

wherein the second server comprises a business intelligence server; and

wherein the fourth server comprises a gateway server.

12. A method for presenting services to a portable device of a subscriber, the method comprising:

obtaining, via a first server, subscriber usage data associated with a portable device service from a plurality of databases stored remotely from the portable device;

sending the subscriber usage data from the first server to a second server;

processing, via the second server, the subscriber usage data to determine whether the data satisfies a predetermined condition;

determining an actionable category of data based on whether the processed subscriber usage data satisfies the predetermined condition, wherein the actionable category of data comprises at least one of;

data corresponding to retaining a subscriber service, and

data corresponding to offering additional services to a subscriber;

generating content corresponding to a first message in response to determining the actionable category of data based on the processed subscriber usage data satisfying the predetermined condition;

sending, via a third server, the first message to the portable device, wherein the first message is a notification requesting a subscriber input in response to the content generated in response to determining the at least one actionable category of data; and

receiving, via the portable device, the subscriber input;

generating a second message, the second message comprising the response to the notification based on the subscriber input;

sending the second message to the first server for processing the subscriber input responding to notification corresponding to the at least one actionable category of data,

wherein when the subscriber usage data relates to the subscriber'"'"'s data usage associated with the portable device, the content corresponding to the least one actionable category of data is a request for additional data services when the collected subscriber data usage amount exceeds a data usage threshold and the content corresponding to the least one actionable category of data is a request for continuing data services when the last usage period is greater than or equal to a usage period threshold.

13. The method of claim 12,

wherein the first message comprises a notification and a first instruction,

wherein the portable device comprises a first computer and a second computer, and

wherein the first instruction, when executed by the first computer, causes the second computer to perform the steps of:

displaying the notification on a display, and

receiving the subscriber input as a response to the notification.

14. The method of claim 13, wherein the notification comprises at least one of:

a question requiring a response of “

yes”

or “

no,”

a menu including a predetermined number of choices, and

a prompt requesting a subscriber-generated response.

15. The method of claim 13, further comprising:

sending the second message comprises sending the second message to the third server;

processing, via the third server, the second message, and

sending a third message to the portable device, wherein the third message comprises a predetermined message selected from a plurality of predetermined messages each associated with a particular response, the particular response corresponding to the second message processed by the third server.

16. The method of claim 12, wherein the subscriber usage data further comprises at least one of:

data relating to the subscriber'"'"'s web activity on the portable device,

data relating to the subscriber'"'"'s portable device service plan on the portable device,

data relating to the subscriber'"'"'s portable device telephone call activity on the portable device,

data relating to the subscriber'"'"'s portable device text messaging activity on the portable device, and

data relating to the subscriber'"'"'s portable device multimedia messaging activity on the portable device.

17. The method of claim 12, wherein the actionable category of data further comprises data corresponding to offering to modify a current subscriber service.

18. The method of claim 12,

wherein the first computer comprises a module card;

and

wherein the module card functions as an interpreter, the interpreter being a Dynamic SIM Toolkit (“

DSTK”

) interpreter that is at least one of a Wib interpreter and a S@T interpreter.

19. The method of claim 18, wherein the module card comprises one of:

an Universal Integrated Circuit Card (UICC), and

a Subscriber Identity Module (SIM) card.

20. The method of claim 12, wherein the step of obtaining the subscriber usage data comprises:

obtaining data relating to the subscriber'"'"'s web activity on competitor service provider web sites, and

obtaining data relating to an end of service date for the subscriber'"'"'s portable device service plan.

21. The method of claim 20, wherein the step of processing the subscriber usage data to determine whether the data satisfies the predetermined condition comprises:

obtaining data relating to the subscriber'"'"'s web activity on the portable device, and

obtaining data relating to the end of service date associated with the portable device,

wherein when it is determined that the subscriber has visited the competitor service provider websites a threshold number of times over a predetermined time period, and the subscriber has a threshold amount of time remains on the subscriber'"'"'s portable device subscription term, the method further comprises determining that the actionable category of data is information relating to subscription plan renewal.

22. The method of claim 21, wherein the content of the first message includes subscription plan renewal deals and pricing.