Roadside assistance management
First Claim
1. A method comprising:
- receiving information indicating a plurality of service vehicles and a plurality of base stations, wherein each service vehicle of the plurality of service vehicles is assigned to a base station of the plurality of base stations;
determining inserted by a computing device, a level of demand for the plurality of service vehicles;
determining inserted by a computing device, a response time for a first base station of the plurality of base stations, wherein the response time corresponds to an estimated amount of time for a service vehicle assigned to the first base station to respond to a service request;
determining, inserted by a computing device, based on the level of demand and the response time, to increase a number of service vehicles at the first base station; and
reassigning a service vehicle of the plurality of service vehicles from a second base station of the plurality of base stations to the first base station.
1 Assignment
0 Petitions
Accused Products
Abstract
Methods, computer-readable media, software, and apparatuses provide a system for establishing base stations and allocating service vehicles to the base stations in order to provide roadside assistance. The system may include computing devices associated with customer vehicles and service vehicles as well as network computing devices. The system may receive a service request from a customer regarding a disabled vehicle. The system may then identify an appropriate service vehicle to assist the customer and assign the service request to the identified service vehicle. The system may select the appropriate service vehicle based on a location of the disabled vehicle. In an example, the system may choose a service vehicle from a base station closest to or within the shortest driving time to the disabled vehicle. By setting-up base stations in advance of service requests, service vehicles may reach disabled vehicles within a predetermined period of time.
-
Citations
20 Claims
-
1. A method comprising:
-
receiving information indicating a plurality of service vehicles and a plurality of base stations, wherein each service vehicle of the plurality of service vehicles is assigned to a base station of the plurality of base stations; determining inserted by a computing device, a level of demand for the plurality of service vehicles; determining inserted by a computing device, a response time for a first base station of the plurality of base stations, wherein the response time corresponds to an estimated amount of time for a service vehicle assigned to the first base station to respond to a service request; determining, inserted by a computing device, based on the level of demand and the response time, to increase a number of service vehicles at the first base station; and reassigning a service vehicle of the plurality of service vehicles from a second base station of the plurality of base stations to the first base station. - View Dependent Claims (2, 3, 4, 5, 6, 7)
-
-
8. A system comprising:
-
a plurality of first computing devices associated with a plurality of first service vehicles; and a second computing device configured to; receive information indicating a plurality of base stations, wherein each service vehicle of the plurality of first service vehicles is assigned to a base station of the plurality of base stations; determine a level of demand for the plurality of first service vehicles; determine a response time for a first base station of the plurality of base stations, wherein the response time corresponds to an estimated amount of time for a service vehicle assigned to the first base station to respond to a service request; determine, based on the level of demand and the response time, to assign one or more additional service vehicles to the first base station; and sending, to a third computing device associated with a second service vehicle, a request for the second service vehicle to be assigned to the first base station, wherein the second service vehicle is not assigned to a base station of the plurality of base stations. - View Dependent Claims (9, 10, 11, 12, 13, 14)
-
-
15. A method comprising:
-
displaying, by a first computing device, a first user interface comprising a request for an indicator of a vehicle and a request for a description of a service request; receiving, via the first user interface, user input comprising the indicator of the vehicle and the description of the service request; transmitting, to a second computing device, the indicator of the vehicle and the description of the service request; receiving, by the first computing device, data indicating a status of the service request; and displaying a second user interface indicating the status of the service request. - View Dependent Claims (16, 17, 18, 19, 20)
-
Specification