Systems and methods for making awards based on telephony activity

• US 9,691,077 B2
• Filed: 08/17/2011
• Issued: 06/27/2017
• Est. Priority Date: 08/17/2011
• Status: Active Grant

• Current Assignee: Vonage America LLC (Telefonaktiebolaget LM Ericsson)
• Original Assignee: Vonage America Incorporated (Telefonaktiebolaget LM Ericsson)
• Inventors: Oren, Amichay, Efrati, Tzahi
• Primary Examiner(s): Zhu, Alvin
• Application Number:
  US13/211,557
• Publication Number:
  US 20130044643A1
• Time in Patent Office: 2,141 Days
• Field of Search: 370252, 370259, 370271, 705 14, 705 28, 705 1431, 705 32, 705 1436, 705 1439, 37911411, 37911412, 37911413
• CPC Class Codes: G06Q 30/0207 Discounts or incentives, e.g. coupons or rebates

Abstract

An award system associated with a telephony communications system analyzes one or more users'"'"' telephony activity to determine if the telephony activity satisfies certain predetermined award rules. If a single user'"'"'s telephony activity satisfies one or more award rules, the system makes an award to the user. The making of an award can include posting the award on a social networking site with which the user is associated. The analysis can also include collecting information about a predetermined type of telephony activity for multiple users of the system, and determining which of the multiple users has experienced the most of the predetermined type of telephony activity. An award is then granted to those users who experienced the most of the predetermined type of telephony activity.

Claims

1. A method of granting an award to a telephony communications system user based on the user'"'"'s telephony activity, comprising:

collecting information about the user'"'"'s telephony activity based on multiple telephony communications with the user;

analyzing the collected information to identify one or more patterns in the multiple telephony communications;

determining if an award should be made to the user based on the identified one or more patterns in the multiple telephony communications; and

granting an award to the user specific to a type of pattern in the multiple telephony communications if an award should be made.

2. The method of claim 1, wherein the collecting step comprises obtaining information about the user'"'"'s telephony activity from call detail records.

3. The method of claim 1, wherein the collecting step comprises collecting information about the user'"'"'s telephony activity that occurred within a predetermined period of time.

4. The method of claim 1, wherein the analyzing step includes taking into account the identity of the parties who initiated incoming telephony communications directed to the user.

5. The method of claim 1, wherein the analyzing step includes taking into account the identity of the parties to whom the user sent outgoing telephony communications.

6. The method of claim 1, wherein the analyzing step includes taking into account the geographical locations to which the user sent outgoing communications.

7. The method of claim 1, wherein the analyzing step includes taking into account the geographical locations from which the user received incoming communications.

8. The method of claim 1, wherein the analyzing step includes taking into account the frequency with which the user sent outgoing communications to a particular person or business.

9. The method of claim 1, wherein the granting step comprises making the award available to the user via a user interface.

10. The method of claim 1, wherein the granting step comprises posting the award on a social networking system with which the user is associated.

11. The method of claim 10, wherein posting the award on a social networking system comprises posting the award on the social networking site using the user'"'"'s credentials with the social networking system.

12. The method of claim 10, further comprising:

asking the user for comments that will be posted with the award; and

receiving comments the user wishes to have posted with the award, wherein comments received from the user are posted on the social networking system along with the award.

13. The method of claim 1, wherein the grant of an award is based on the activity of a plurality of users.

14. The method of claim 13, further comprising:

collecting information about a predetermined type of telephony activity for multiple users of a telephony system;

determining which of the multiple users have experienced the most of the predetermined type of telephony activity; and

granting an award to one or more of the multiple users who have experienced the most of the predetermined type of telephony activity.

15. The method of claim 14, wherein the collecting step comprises collecting information about a predetermined type of telephony activity for the multiple users that has occurred over a predetermined period of time.

16. The method of claim 14, wherein the collecting step comprises collecting information about communications sent from the multiple users to a particular geographical location.

17. The method of claim 14, wherein the collecting step comprises collecting information about communications sent from the multiple users to a particular type of business.

18. The method of claim 1, wherein the award includes a title indicative of the type of pattern for which the award has been granted.

19. The method of claim 1, wherein the award represents a trophy collected by the user and associated to the type of pattern for which the award has been granted.

20. The method of claim 1, wherein the multiple telephony communications are multiple telephone calls.

21. A system for granting an award to a telephony communications system user based on the user'"'"'s telephony activity, comprising:

means for collecting information about the user'"'"'s telephony activity based on multiple telephony communications with the user;

means for analyzing the collected information to identify one or more patterns in the multiple telephony communications;

means for determining if an award should be made to the user based on the identified one or more patterns in the multiple telephony communications; and

means for granting an award to the user specific to a type of pattern in the multiple telephony communications if an award should be made.

22. A system for granting an award to a telephony communications system user based on the user'"'"'s telephony activity, comprising:

a data collection unit that collects information about the user'"'"'s telephony activity based on multiple telephony communications with the user;

an analysis unit that analyzes the collected information to identify one or more patterns in the multiple telephony communications and that determines if an award should be made to the user based on the identified one or more patterns in the multiple telephony communications; and

a granting unit that grants an award to the user specific to a type of pattern in the multiple telephony communications based on the output of the analysis unit.

23. The system of claim 22, wherein the analysis unit analyzes information about a single user'"'"'s telephony activity, and wherein the award unit makes an award to the user if the user'"'"'s telephony activity satisfies one or more award rules.

24. The system of claim 22, wherein the granting unit grants an award to a user based on the telephony activity of multiple users.

25. The system of claim 24, wherein the data collection unit collects information about a predetermined type of telephony activity for multiple users of the telephony system, wherein the analysis unit determines which of the multiple users have experienced the most of the predetermined type of telephony activity, and wherein the granting unit makes an award to one or more of the multiple users who have experienced the most of the predetermined type of telephony activity.

26. The system of claim 25, wherein the data collection unit collects information about a predetermined type of telephony activity for the multiple users that has occurred over a predetermined period of time.

27. The system of claim 25, wherein the collection unit collects information about communications sent from the multiple users to a particular geographical location.

28. The system of claim 25, wherein the collection unit collects information about communications sent from the multiple users to a particular type of business.

29. The system of claim 22, wherein the data collection unit obtains information about the user'"'"'s telephony activity from call detail records.

30. The system of claim 22, wherein the data collection unit collects information about the user'"'"'s telephony activity that occurred within a predetermined period of time.

31. The system of claim 22, wherein the analysis unit takes into account the identity of the parties who initiated incoming telephony communications directed to the user.

32. The system of claim 22, wherein the analysis unit takes into account the identity of the parties to whom the user sent outgoing telephony communications.

33. The system of claim 22, wherein the analysis unit takes into account the geographical locations to which the user sent outgoing communications.

34. The system of claim 22, wherein the analysis unit takes into account the geographical locations from which the user received incoming communications.

35. The system of claim 22, wherein the analysis unit takes into account the frequency with which the user sent outgoing communications to a particular person or business.

36. The system of claim 22, wherein the granting unit makes the award available to the user via a user interface.

37. The system of claim 22, wherein the granting unit posts the award on a social networking system with which the user is associated.

38. The system of claim 37, wherein the granting unit posts the award on a social networking system using the user'"'"'s credentials with the social networking system.

39. The system of claim 37, wherein the granting unit asks the user for comments that will be posted with the award, wherein the granting unit receives comments the user wishes to have posted with the award, and wherein the granting unit posts any received user'"'"'s comments on the social networking system along with the award.