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Systems and methods for making awards based on telephony activity

  • US 9,691,077 B2
  • Filed: 08/17/2011
  • Issued: 06/27/2017
  • Est. Priority Date: 08/17/2011
  • Status: Active Grant
First Claim
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1. A method of granting an award to a telephony communications system user based on the user'"'"'s telephony activity, comprising:

  • collecting information about the user'"'"'s telephony activity based on multiple telephony communications with the user;

    analyzing the collected information to identify one or more patterns in the multiple telephony communications;

    determining if an award should be made to the user based on the identified one or more patterns in the multiple telephony communications; and

    granting an award to the user specific to a type of pattern in the multiple telephony communications if an award should be made.

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