Systems and methods for providing technical support and exporting diagnostic data
First Claim
1. An Information Handling System (IHS), comprising:
- a processor; and
a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to;
identify a video failure in response to executing a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine prior to the booting of a main Operating System (OS), wherein the video failure renders the IHS incapable of providing a video interface; and
in response to the identification, provide an audio interface to a user, wherein the audio interface enables the user to perform a troubleshooting operation in the absence of the video interface.
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0 Petitions
Accused Products
Abstract
Systems and methods for providing technical support and exporting diagnostic data. In some embodiments, an Information Handling System (IHS) includes a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to: identify a video failure in response to executing a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine prior to the booting of a main Operating System (OS), where the video failure renders the IHS incapable of providing a video interface; and in response to the identification, provide an audio interface to a user, where the audio interface enables the user to perform a troubleshooting operation in the absence of the video interface.
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Citations
20 Claims
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1. An Information Handling System (IHS), comprising:
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a processor; and a memory coupled to the processor, the memory having program instructions stored thereon that, upon execution by the processor, cause the IHS to; identify a video failure in response to executing a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine prior to the booting of a main Operating System (OS), wherein the video failure renders the IHS incapable of providing a video interface; and in response to the identification, provide an audio interface to a user, wherein the audio interface enables the user to perform a troubleshooting operation in the absence of the video interface. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. A method, comprising:
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identifying a video failure in response to executing a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine prior to the booting of a main Operating System (OS), wherein the video failure renders the IHS incapable of providing a video interface; and in response to the identification, providing an audio interface to a user, wherein the audio interface enables the user to perform a troubleshooting operation in the absence of the video interface. - View Dependent Claims (13, 14, 15)
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16. A hardware memory device having program instructions stored thereon that, upon execution by a processor of an Information Handling System (IHS), cause the IHS to:
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identify a video failure in response to executing a Basic I/O System (BIOS)/Unified Extensible Firmware Interface (UEFI) diagnostics routine prior to the booting of a main Operating System (OS), wherein the video failure renders the IHS incapable of providing a video interface; and in response to the identification, provide an audio interface to a user, wherein the audio interface enables the user to perform a troubleshooting operation in the absence of the video interface. - View Dependent Claims (17, 18, 19, 20)
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Specification