Interactive device registration, setup and use

• US 9,697,522 B2
• Filed: 11/01/2013
• Issued: 07/04/2017
• Est. Priority Date: 11/01/2013
• Status: Active Grant

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Plantronics, Inc.
• Inventors: Perotti, Erik, Zazelenchuk, Todd W
• Primary Examiner(s): Bezuayehu, Solomon
• Application Number:
  US14/070,289
• Publication Number:
  US 20150124944A1
• Time in Patent Office: 1,341 Days
• Field of Search: 455 412, 455 661, 4555561, 4554351, 379 8801- 8819
• CPC Class Codes: G06Q 30/01 Customer relationship services

Abstract

Methods and apparatuses for interactive device operation are disclosed. In one example, a method for user device operation includes retrieving from a user device memory a user device identifying data, dialing a remote computing device having an interactive voice response (IVR) system, and transmitting the user device identifying data to the remote computing device. The method includes outputting one or more voice messages from the interactive voice response system to a user of the user device, the one or more voice messages associated with a usage of the user device. The method further includes transmitting a user action to the remote computing device made responsive to the one or more voice messages.

Claims

1. A method for user device operation comprising:

retrieving from a computer memory at a user device a user device identifier data;

dialing over a communications network a remote computing device comprising an interactive voice response (IVR) system;

transmitting the user device identifier data over the communications network to the remote computing device;

outputting one or more voice messages received from the interactive voice response system at the user device, the one or more voice messages comprising one or more instructions how to operate a telephony function of the user device; and

transmitting a user action made at the user device performing the one or more instructions to the remote computing device over the communications network, the user action made responsive to the one or more voice messages, the user action operable to be processed by the remote computing device to determine whether the telephony function of the user device has been correctly operated by the user according to the one or more instructions.

2. The method of claim 1, wherein the user device identifier data comprises a model number or a serial number.

3. The method of claim 1, further comprising retrieving data at the remote computing device associated with the user device.

4. The method of claim 1, wherein dialing the remote computing device comprises retrieving a dial-in number for the remote computing device.

5. The method of claim 1, wherein the user action is a voice message or an input action received at a user device user interface of the user device.

6. The method of claim 1, wherein the one or more voice messages from the interactive voice response system further comprise one or more instructions how to test a proper operation of a telephony function of the user device.

7. The method of claim 6, wherein the telephony function comprises a call connect function or a voice transmit function.

8. The method of claim 6, wherein a user action is operable to test the proper operation of the telephony function of the user device.

9. The method of claim 1, further comprising:

terminating the call with the remote device;

receiving a call back call at the user device from the remote computing device; and

receiving a user action responsive to the call back call, the user action operable to test a proper user operation or a proper device operation of the user device.

10. The method of claim 1, further comprising Bluetooth pairing the user device with a local device, wherein dialing the remote computing device occurs during Bluetooth pairing.

11. The method of claim 10, wherein the user device is a headset and the local device is a smartphone.

12. The method of claim 1, wherein the user action is a voice response, wherein voice response is processed by remote computer to determine a signal processing parameter.

13. One or more non-transitory computer-readable storage media having computer-executable instructions stored thereon which, when executed by one or more computers, cause the one more computers to perform operations comprising:

forming a first communications link between a computing device and a user device having a user device memory;

receiving over the first communications link a user device identifier data stored in the user device memory;

forming a second communications link between the computing device and a remote computing device, the remote computing device comprising an interactive voice response (IVR) system;

receiving over the second communications link one or more voice messages from the interactive voice response system to transmit to the user device over the first communications link for output to a user, wherein the one or more voice messages comprise one or more instructions how to test a proper operation of a function of the user device; and

receiving a user action made at the user device from the user device at the computing device over the first communications link to transmit to the remote computing device over the second communications link, the user action made at the user device responsive to the one or more voice messages and operable to be processed by the remote computing device to test the proper operation of the function of the user device.

14. The one or more non-transitory computer-readable storage media of claim 13, wherein the user device identifier data comprises a model number or a serial number.

15. The one or more non-transitory computer-readable storage media of claim 13, wherein forming the second communications link comprises dialing the remote computing device, the operations further comprising:

terminating the second communications link;

receiving a call from the remote computing device; and

receiving a user call action responsive to the call.

16. The one or more non-transitory computer-readable storage media of claim 13, wherein the user action is a voice message or an input action received at a user device user interface.

17. The one or more non-transitory computer-readable storage media of claim 13, wherein the one or more voice messages from the interactive voice response system further comprises one or more instructions how to operate a function of the user device or adjust a device operational setting.

18. The one or more non-transitory computer-readable storage media of claim 13, wherein a user device setting at the user device is adjusted responsive to testing the proper operation of the user device.

19. The one or more non-transitory computer-readable storage media of claim 13, wherein the one or more voice messages from the interactive voice response system are associated with an instruction related to usage of the user device and the user action is processed to determine whether the instruction has been properly completed by the user.

20. The one or more non-transitory computer-readable storage media of claim 13, wherein the user device is a headset and the computing device comprises a smartphone.

21. One or more non-transitory computer-readable storage media having computer-executable instructions stored thereon which, when executed by one or more computers, cause the one more computers to perform operations comprising:

forming a first communications link between a computing device and a user device having a user device memory;

receiving over the first communications link a user device identifier data stored in the user device memory;

forming a second communications link between the computing device and a remote computing device;

receiving one or more messages from the remote computing device over the second communications link to transmit to the user device over the first communications link for output to a user, wherein the one or more messages comprise one or more instructions how to correctly operate a function of the user device or adjust a telephony setting of the user device; and

receiving a user action made at the user device from the user device at the computing device over the first communications link to transmit to the remote computing device over the second communications link, the user action made responsive to the one or more messages and the user action operable to be processed to determine whether the one or more instructions have been properly completed by the user.

22. The one or more non-transitory computer-readable storage media of claim 21, wherein the user device identifier data comprises a model number or a serial number.

23. The one or more non-transitory computer-readable storage media of claim 21, wherein the user action is a voice message or an input action received at a user device user interface.