Automation platform for hub-based system federating disparate unified communications systems

• US 9,705,840 B2
• Filed: 06/03/2013
• Issued: 07/11/2017
• Est. Priority Date: 06/03/2013
• Status: Expired due to Fees

• Current Assignee: Nextplane, Inc.
• Original Assignee: Nextplane, Inc.
• Inventors: Raina, Yogesh, Shahidi, Farzin, Pujare, Sanjay, Bellan, Saravanan, Restelli, Silvia
• Primary Examiner(s): Dalencourt, Yves
• Application Number:
  US13/909,032
• Publication Number:
  US 20140359027A1
• Time in Patent Office: 1,499 Days
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 69/08 Protocols for interworking; Protocol conversion

Abstract

An automation platform for a hub-based system federating disparate unified communications systems is provided. According to one embodiment, the method includes connecting a first unified communications system supporting a first domain and an automation platform to a federation server, where the automation platform includes a plurality of automated applications that includes a social media automated application, an instant messaging automated application and a directory search automated application. The method further includes routing a message from the first unified communications system to an automated application of the plurality of automated applications, processing the message by the automated application, and issuing a command based on the processed message.

Claims

1. A computer-implemented method, comprising:

connecting a first unified communications system supporting a first domain to a federation server through a first connector, connecting an automation platform to the federation server through a second connector, and connecting a second unified communication system supporting a second domain to the federation server through a third connector,

wherein the first unified communications system and the automation platform operate using a common protocol and the common protocol is one of a session initiation protocol (SIP) and an extensible messaging and presence protocol (XMPP), and

wherein the automation platform comprises a plurality of automated applications further comprising a social media automated application, an instant messaging automated application and a directory search automated application;

routing a message from the first unified communications system to an automated application of the plurality of automated applications;

processing the message by the automated application;

issuing a command based on the processed message; and

routing the command from the automated application to the second domain supported by the second unified communications system.

2. The computer-implemented method of claim 1, further comprising providing a first user having a first user address of the first domain with an authentication uniform resource locator (URL) of the second domain by the automated application.

3. The computer-implemented method of claim 2, further comprising providing an access token from the automated application to the second domain to access the second domain on behalf of the first user from the first domain.

4. The computer-implemented method of claim 1, wherein the message comprises a communication for a second user proxy address of a proxy domain of a second user, wherein the second user has a second user address of the second domain, and wherein the proxy domain is connected to the federation server.

5. The computer-implemented method of claim 4, wherein processing the message by the automated application further comprises mapping a first user address of the first domain to a first user proxy address of the second domain.

6. The computer-implemented method of claim 5, wherein processing the message by the automated application further comprises mapping the second user proxy address of the second user to a second user address of the second domain.

7. The computer-implemented method of claim 6, wherein routing the command further comprises sending the communication to the second user address of the second domain as coming from the first user proxy address of the second domain.

8. The computer-implemented method of claim 1, further comprising providing a chat address for the social media automated application.

9. The computer-implemented method of claim 1, further comprising routing the command from the directory search automated application to a user directory server.

10. The computer-implemented method of claim 1, wherein the automation platform comprises one or more of a connector information, a domain information of the first unified communications system, and a federation server information.

11. The computer-implemented method of claim 1, further comprising creating an automated application session to process communication between the automated application and one or more users of the first unified communications system.

12. The computer-implemented method of claim 1, wherein the message comprises an Extensible Messaging and Presence Protocol (XMPP) packet.

13. The computer-implemented method of claim 1, wherein the message is based on speech recognition.

14. A system, comprising:

an automation platform comprising a plurality of automated applications further comprising a social media automated application, an enterprise chat automated application, and a search automated application; and

a federation server that is connected to a first unified communications system supporting a first domain through a first connector, the federation server is connected to the automation platform through a second connector, and the federation server is connected to a second unified communications system supporting a second domain through a third connector,

wherein the first unified communications system and the automation platform operate using a common protocol and the common protocol is one of a session initiation protocol (SIP) and an extensible messaging and presence protocol (XMPP), and

wherein the first united communications system routes a message to an automated application of the plurality of automated applications, and wherein the automated application processes the message to issue a command, and

wherein the automated application routes the command to the second domain supported by the second unified communications system.

15. The system of claim 14, wherein the automated application provides a first user of the first domain from the automated application with an authentication uniform resource locator (URL) of the second domain.

16. The system of claim 15, wherein the automated application provides an access token to the second domain to access the second domain on behalf of the first user of the first domain.

17. The system of claim 14, wherein the message comprises a communication for a second user proxy address of a proxy domain of a second user, wherein the second user has a second user address of the second domain, and wherein the proxy domain is connected to the federation server.

18. The system of claim 17, wherein the automated application processes the message further comprises the automated application maps a first user address of the first domain to a first user proxy address of the second domain.

19. The system of claim 18, wherein the automated application processes the message further comprises the automated application maps the second user proxy address of the second user to a second user address of the second domain.

20. The system of claim 19, wherein the automated application routes the command to a second domain further comprises the automated application sends the communication to the second user address of the second domain as coming from the first user proxy address of the second domain.

21. The system of claim 14, wherein the social media automated application comprises a chat address.

22. The system of claim 14, wherein the directory search automated application routes the command to a user directory server.

23. The system of claim 14, wherein the automation platform comprises one or more of a connector information, a domain information of the first unified communications system, and a federation server information.

24. The system of claim 14, wherein the automation platform creates an automated application session to process communication between the automated application and one or more users of the first unified communications system.

25. The system of claim 14, wherein the message comprises an Extensible Messaging and Presence Protocol (XMPP) packet.

26. The system of claim 14, wherein the message is based on speech recognition.