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Method and system of measuring customer satisfaction with purchased vehicle

  • US 9,710,816 B2
  • Filed: 08/05/2008
  • Issued: 07/18/2017
  • Est. Priority Date: 08/05/2008
  • Status: Active Grant
First Claim
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1. A method comprising:

  • a programmed vehicle controller collecting state information for vehicle systems while a customer rides in a vehicle;

    a recognition module determining expressions of the customer recorded at the time of state information collection to be one of positive and negative; and

    a customer satisfaction module correlating each expression with the state information to determine a customer satisfaction rating for the corresponding vehicle system and wirelessly transmitting instructions to the corresponding vehicle system to adjust a setting thereof according to the expression.

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