Sensor based recommendations

• US 9,710,842 B1
• Filed: 04/10/2015
• Issued: 07/18/2017
• Est. Priority Date: 06/20/2012
• Status: Active Grant

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Wakim, Peter A.
• Primary Examiner(s): McNally, Kerri
• Application Number:
  US14/684,032
• Time in Patent Office: 830 Days
• Field of Search: 340669
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/0261 based on user location
• CPC Class Codes: G06Q 30/0267 Wireless devices
• CPC Class Codes: G06Q 30/0271 Personalized advertisement
• CPC Class Codes: G06Q 30/0631 Item recommendations
• CPC Class Codes: G06Q 40/08 Insurance
• CPC Class Codes: G08B 13/12 by the breaking or disturbance of stretched cords or wires

Abstract

User devices are used to access various forms of electronic content. Sensors in the user device or information about environmental data associated with the device, such as weather at the locale of the user device, may be used to determine the occurrence of physical events. Recommendations such as offers for sale of extended warranties, warranty replacement, and so forth may be provided based at least in part on the physical events.

Claims

1. A device, comprising:

at least one processor; and

at least one memory storing computer-executable instructions,

wherein the at least one processor is configured to access the at least one memory and execute the computer-executable instructions to;

store, in association with a user profile, user device data associated with a user device, the user profile comprising a device identifier of the user device;

receive, from the user device, sensor data associated with a sensor, the sensor data representing at least one of movement of the user device or a location of the user device;

determine that one or more physical events associated with the user device have occurred, wherein determining that the one or more physical events have occurred comprises determining that the sensor data comprises at least one value that exceeds a minimum threshold value;

determine a count of the one or more physical events;

determine that the count exceeds a first threshold over a predetermined period of time;

determine a recommendation factor associated with the count;

store the recommendation factor in association with the user profile; and

determine, using the recommendation factor, an item to recommend for acquisition in association with the user device.

2. The device of claim 1, wherein determining the item to recommend includes identifying protection coverage for the user device, and wherein the at least one processor is configured to determine that the one or more physical events have occurred by executing the computer-executable instructions to:

determine that the sensor data includes a first sensor value;

determine that the first sensor value exceeds the minimum threshold value;

receive device diagnostics data indicating potential failure of a component of the user device; and

determine the protection coverage by omitting coverage for the component.

3. The device of claim 1, wherein the at least one processor is further configured to execute the computer-executable instructions to:

receive additional sensor data by the sensor;

determine that the additional sensor data includes a first sensor value;

determine that the first sensor value is associated with an additional physical event associated with the user device, wherein determining that the first sensor value is associated with the additional physical event comprises determining that the first value exceeds a damage threshold value having a magnitude greater than the minimum threshold value;

assign a severity value to the additional physical event indicative of a magnitude of the first sensor value; and

store the severity value in association with the user profile,

wherein determining the item to recommend comprises modifying a cost or an availability of the item to recommend based on the severity value.

4. The device of claim 1, wherein the at least one processor is further configured to execute the computer-executable instructions to:

determine that the sensor data includes a first sensor value;

determine that the first sensor value is associated with a first physical event associated with the user device; and

determine an elapsed time since the first physical event occurred,

wherein the at least one processor is configured to determine that the first sensor value is associated with the first physical event by executing the computer-executable instructions to;

determine that the first sensor value exceeds the minimum threshold value, and

determine that the first sensor value is less than a damage threshold value having a magnitude greater than the minimum threshold value, and

wherein the at least one processor is configured to determine the item to recommend by executing the computer-executable instructions to determine a cost or a duration of availability of the item based on the elapsed time.

5. A method, comprising:

receiving sensor data associated with at least one sensor of a user device, wherein the user device is associated with a user profile;

determining, from the sensor data, that one or more physical events associated with the user device has occurred, wherein determining that the physical event has occurred comprises determining that a sensor value included in the sensor data exceeds a minimum threshold value;

determine a count of the one or more physical events;

determining an attribute of a physical event from the one or more physical events; and

storing attribute data indicative of the attribute of the physical event and the count in association with the user profile.

6. The method of claim 5,

wherein determining an attribute of the physical event comprises determining a frequency of the plurality of physical events, wherein determining the frequency comprises determining a number of one or more physical events including the physical event that has occurred over a predetermined period of time.

7. The method of claim 6, further comprising:

determining that the number of the one or more physical events exceeds a threshold number of physical events; and

determining, based at least in part on determining that the number of the one or more physical events exceeds the threshold number, that the user device is ineligible for protection coverage.

8. The method of claim 6, further comprising:

determining, based at least in part on determining that the physical event has occurred, an item to recommend for acquisition in association with the user device;

determining that the number of the one or more physical events exceeds a threshold number of physical events; and

determining, based at least in part on determining that the number of the one or more physical events exceeds the threshold number, an increase in an acquisition cost of the item.

9. The method of claim 5, wherein determining the attribute of the physical event comprises:

determining that the sensor value exceeds a damage threshold value having a magnitude greater than the minimum threshold value;

assigning a severity value to the physical event indicative of a magnitude of the first sensor value; and

storing the severity value in association with the user profile.

10. The method of claim 9, further comprising:

determining that the user device is ineligible for protection coverage based at least in part on the severity value.

11. The method of claim 9, further comprising:

receiving diagnostic data associated with diagnostic processing performed on the user device;

determining that the diagnostic data indicates that the user device is operational within predetermined limits; and

determining the user device is eligible for protection coverage.

12. The method of claim 5, wherein the sensor value is a first sensor value, and wherein determining that the physical event has occurred further comprises determining that a second sensor value included in the sensor data exceeds the minimum threshold value.

13. A system, comprising:

at least one memory storing computer-executable instructions; and

at least one processor communicative coupled to the at least one memory, wherein the at least one processor is configured to access the at least one memory and execute the computer-executable instructions to;

receive sensor data associated with at least one sensor of a user device, wherein the user device is associated with a user profile;

determine, from the sensor data, that one or more physical events associated with the user device has occurred, wherein the at least one processor is configured to determine that the physical event has occurred by executing the computer-executable instructions to determine that a sensor value included in the sensor data exceeds a minimum threshold value;

determine a count of the one or more physical events;

determine an attribute of a physical event from the one or more physical events; and

store attribute data indicative of the attribute of the physical event and the count in association with the user profile.

14. The system of claim 13, wherein the at least one processor is configured to determine an attribute of the physical event by executing the computer-executable instructions to:

determine a frequency of the plurality of physical events, wherein determining the frequency comprises determining a number of one or more physical events that has occurred over a predetermined period of time.

15. The system of claim 14, wherein the at least one processor is further configured to execute the computer-executable instructions to:

determine that the number of the one or more physical events exceeds a threshold number of physical events; and

determine, based at least in part on the determination that the number of the one or more of physical events exceeds the threshold number, that the user device is ineligible for protection coverage.

16. The system of claim 14, wherein the at least one processor is further configured to execute the computer-executable instructions to:

determine, based at least in part on the determination that the physical event has occurred, an item to recommend for acquisition in association with the user device;

determine that the number of the one or more physical events exceeds a threshold number of physical events; and

determine, based at least in part on the determination that the number of the one or more physical events exceeds the threshold number, an increase in an acquisition cost of the item.

17. The system of claim 13, wherein the at least one processor is configured to determine the attribute of the physical event by executing the computer-executable instructions to:

determine that the sensor value exceeds a damage threshold value having a magnitude greater than the minimum threshold value;

assign a severity value to the physical event indicative of a magnitude of the first sensor value; and

store the severity value in association with the user profile.

18. The system of claim 17, wherein the at least one processor is further configured to execute the computer-executable instructions to:

determine that the user device is ineligible for protection coverage based at least in part on the severity value.

19. The system of claim 17, wherein the at least one processor is further configured to execute the computer-executable instructions to:

receive diagnostic data associated with diagnostic processing performed on the user device;

determine that the diagnostic data indicates that the user device is operational within predetermined limits; and

determine the user device is eligible for protection coverage.

20. The system of claim 13, wherein the sensor value is a first sensor value, and wherein the at least one processor is configured to determine that the physical event has occurred by executing the computer-executable instructions to determine that a second sensor value included in the sensor data exceeds the minimum threshold value.