Network-based background expert

• US 9,711,137 B2
• Filed: 11/10/2011
• Issued: 07/18/2017
• Est. Priority Date: 11/10/2011
• Status: Active Grant

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Baldwin, Christopher
• Primary Examiner(s): Sanchez, Michael Ortiz
• Application Number:
  US13/293,417
• Publication Number:
  US 20130124189A1
• Time in Patent Office: 2,077 Days
• CPC Class Codes: G06F 40/20 Natural language analysis semantic analysis of natural language G06F40/30
• CPC Class Codes: G10L 15/1815 Semantic context, e.g. disambiguation of the recognition hypotheses based on word meaning

Abstract

A system and methodology that provides a network-based, e.g., cloud-based, background expert for predicting and/or accomplishing a user'"'"'s goals is disclosed herein. Moreover, the system monitors, in the background, user generated data and/or publicly available data to determine and/or infer a user'"'"'s goal, with or without an active indication/request from the user. Typically, the user-generated data can include user conversations, such as, but not limited to, speech data in a voice call, text messages, chat dialogs, etc. Further, the system identifies an action or task that facilitates accomplishment of the user goal in real-time. Moreover, the system can automatically perform the action/task and/or request user authorization prior to performing the action/task.

Claims

1. A system, comprising:

a processor; and

a memory that stores executable instructions that, when executed by the processor, facilitate performance of operations, comprising;

based on an analysis of conversation data transmitted within an audio communication session between a first communication device of a network and a second communication device of the network, determining, during the audio communication session, goal data indicative of a goal associated with the first communication device and the second communication device;

based on data received from a network data store coupled to the first communication device and the second communication device, determining solution data indicative of solutions to accomplish the goal; and

in response to the determining the solution data and determining that first speech data associated with the conversation data is not being transmitted between the first communication device and the second communication device during the audio communication session, generating second speech data based on the solution data and adding a network device that is coupled to the first communication device and the second communication device via the network as an additional participant in the audio communication session, and simultaneously transmitting the second speech data from the network device to the first communication device and the second communication device, wherein, in addition to the conversation data transmitted between the first communication device and the second communication device during the audio communication session, the second speech data is transmitted to the first communication device and the second communication device during the audio communication session, and third speech data is transmitted between the first communication device and the second communication device after receiving the second speech data associated with the solution data.

2. The system of claim 1, wherein the operations further comprise:

performing an action to implement a group of the solutions.

3. The system of claim 2, wherein the performing comprises performing the action in response to reception of authorization data from the first communication device and the second communication device.

4. The system of claim 1, wherein the audio communication session is a voice call between the first communication device and the second communication device, and wherein the transmission facilitates a presentation of the second speech data in a voice message played during the voice call between the first communication device and the second communication device.

5. The system of claim 1, wherein the solution data is determined in response to determining that the conversation data indicates that the goal is to be accomplished via a solution that is different from the solutions.

6. The system of claim 1, wherein the solution data is determined based on location data representing a geographical location of the first communication device.

7. The system of claim 1, wherein the conversation data comprises the first speech data and the operations further comprise:

converting the first speech data to textual data to facilitate the analysis.

8. The system of claim 7, wherein the operations further comprise:

evaluating the textual data based on a natural language processing technique to facilitate the determining the goal data.

9. The system of claim 1, wherein the determining the solution data comprises determining the solution data based on application data associated with an application to which the first communication device is subscribed.

10. The system of claim 1, wherein the transmission is a first transmission and the operations further comprise:

determining conflict data indicative of a conflict of the goal with an action associated with the first communication device, wherein the action is determined based on the analysis, and wherein the adding comprises adding the network device as the additional participant to facilitate a second transmission of the conflict data from the network device to the first communication device.

11. A method, comprising:

based on analyzing first conversation data transmitted during a communication session between a first communication device and a second communication device, determining, by a system comprising a processor, goal data indicative of a goal associated with the first communication device and the second communication device;

based on data received from a network data store that is coupled to the first communication device and the second communication device via a communication network, determining, by the system, action data indicative of an action that is to be performed for accomplishing the goal; and

in response to the determining the action data and determining that the first conversation data is not being transferred between the first communication device and the second communication device during the communication session, generating second conversation data based on the action data, adding a network device that is coupled to the first communication device and the second communication device via the communication network as an additional participant in the communication session, transferring the second conversation data from the network device to the first communication device and the second communication device, simultaneously presenting, in addition to the first conversation data transmitted between the first communication device and the second communication device during the communication session, the second conversation data to the first communication device and the second communication device during the communication session, and facilitating transmission of third conversation data between the first communication device and the second communication device after the presenting the second conversation data associated with the action data.

12. The method of claim 11, further comprising:

performing, by the system, the action in response to receiving authorization data from the first communication device and the second communication device.

13. The method of claim 11, wherein the action is a first action, the action data is first action data and the method further comprises:

based on the analyzing the first conversation data, determining, by the system, second action data indicative of a second action that is to be performed to accomplish the goal; and

in response to determining that the first action is more efficient in accomplishing the goal than the second action according to a defined criterion, facilitating a display of recommendation data via the first communication device and the second communication device, wherein the recommendation data indicates that the first action is more efficient in accomplishing the goal than the second action according to the defined criterion.

14. The method of claim 11, wherein the determining the action data comprises determining the action data based on preference data relating to the first communication device and the second communication device.

15. The method of claim 11, wherein the determining the action data comprises determining the action data based on service data associated with respective services subscribed by the first communication device and the second communication device.

16. The method of claim 11, wherein the determining the action data comprises determining the action data based on location data representing a location of the first communication device.

17. The method of claim 11, further comprising:

receiving, by the system, the third conversation data from the first communication device and the second communication device; and

based on the third conversation data, updating, by the system, the goal data and the action data.

18. A machine readable storage medium, comprising executable instructions that, when executed by a processor, facilitate performance of operations comprising:

based on an analysis of conversation data exchanged between a first user equipment and a second user equipment during a communication session via a communication network, determining, during the communication session, goal data indicative of a goal associated with the first user equipment and the second user equipment;

based on data received from a network data store of the communication network, determining task data indicative of a task that is to be performed, to accomplish the goal;

verifying that first speech data associated with the conversation data is not being transmitted between the first user equipment and the second user equipment during the communication session; and

subsequent to the determining the task data and the verifying, generating second speech data that comprises the task data, adding a network device of the communication network as an additional participant in the communication session, transferring, in parallel to the conversation data exchanged between the first user equipment and the second user equipment during the communication session, the second speech data from the network device to the first user equipment and the second user equipment during the communication session, and facilitating transfer of third speech data between the first communication device and the second communication device subsequent to the transferring the second speech data associated with the task data.

19. The machine readable storage medium of claim 18, wherein the communication session is a voice call and the transfer of the task data facilitates a playback of a voice message that comprises the second speech data during the voice call.

20. The machine readable storage medium of claim 18, wherein the transfer of the second speech data facilitates a display of a text message via the first user equipment and the second user equipment.