Local metrics in a service provider environment

• US 9,712,410 B1
• Filed: 06/25/2014
• Issued: 07/18/2017
• Est. Priority Date: 06/25/2014
• Status: Active Grant

• Current Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Original Assignee: Amazon Technologies, Inc. (Amazon.com, Inc.)
• Inventors: Murray, David Baiyor, Matveyenko, Wade Alvin, Fulghum, Jason, Subramanian, Manikandan, Char, Hanson
• Primary Examiner(s): Alam, Uzma
• Application Number:
  US14/315,197
• Time in Patent Office: 1,119 Days
• CPC Class Codes: H04L 41/22 comprising specially adapted graphical user interfaces [GUI]
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters

Abstract

Technology for provision and use of local metrics in a multi-tenant service provider environment is provided. In one example, a method may include receiving service provider environment metrics from a computing instance and receiving local metrics from a local machine in a multi-tenant service provider environment. The local metrics may be combined with the service provider environment metrics and provided for display together.

Claims

1. A computer-implemented method, comprising:

receiving local metrics, at a monitoring service associated with a multi-tenant service provider environment, from a first monitoring agent running in a local machine in the multi-tenant service provider environment accessible via a computer network, wherein the first monitoring agent is a software development kit that collects the local metrics at the local machine;

receiving service provider environment metrics, at the monitoring service, from a second monitoring agent, wherein the service provider environment metrics are based on the services and resources provided by the service provider environment and are collected by the second monitoring agent at the multi-tenant service provider environment;

comparing the service provider environment metrics and the local metrics, at the monitoring service, for identifying a source of performance issues; and

providing a notification regarding the source of performance issues and the local metrics and the service provider environment metrics for display together from the multi-tenant service provider environment.

2. The method of claim 1, wherein the local machine comprises a process virtual machine.

3. The method of claim 1, wherein receiving the local metrics comprises receiving the local metrics from an application executing on the local machine.

4. The method of claim 1, further comprising receiving the local metrics as summarized local metrics, the local metrics being summarized using an API running in a process space of the local machine and received at the multi-tenant service provider environment.

5. A computer-implemented method, comprising:

receiving service provider environment metrics, at a monitoring service associated with a multi-tenant service provider environment, from a first monitoring agent, wherein the service provider environment metrics are based on the services and resources provided by the service provider environment and are collected by the first monitoring agent at the multi-tenant service provider environment;

receiving local metrics, at the monitoring service, from a local machine in a multi-tenant service provider environment, wherein the local metrics are collected by a second monitoring agent at the local machine;

comparing the local metrics and the service provider environment metrics, at the monitoring service, for identifying a source of performance issues; and

providing a notification regarding the source of performance issues and the local metrics and the service provider environment metrics from the multi-tenant service provider environment.

6. The method of claim 5, further comprising receiving the local metrics at the multi-tenant service provider environment as formatted local metrics formatted by using an API running in a process space of the local machine.

7. The method of claim 5, wherein comparing the local metrics and the service provider environment metrics uses machine learning to determine whether a source of the performance issues originates from resources related to the local machine or the service provider environment.

8. The method of claim 5, further comprising setting an alarm for a customer-specified metrics condition that causes a notification to be sent to a customer.

9. The method of claim 5, further comprising sending a notification from the multi-tenant service provider environment to the local machine to initiate collection of the local metrics.

10. The method of claim 5, further comprising setting an alarm for troubleshooting, identifying trends, or performing an automated action based on a combination of the service provider environment metrics with the local metrics.

11. The method of claim 5, wherein the local metrics comprise request metrics including latency of requests and a number of requests.

12. The method of claim 5, wherein the local metrics comprise machine metrics for the local machine.

13. The method of claim 12, wherein the machine metrics are metrics for a runtime environment of the local machine and include metrics for at least one of:

heap memory, number of threads or open file descriptors.

14. The method of claim 5, further comprising receiving the local metrics as summarized metrics.

15. A system for providing local metrics in a multi-tenant service provider environment, comprising:

at least one processor;

a memory device including instructions that, when executed, cause the system to;

receive service provider environment metrics from a first monitoring agent, at a monitoring service associated with the multi-tenant service provider environment, wherein the service provider environment metrics are based on the services and resources provided by the service provider environment and are collected by the first monitoring agent at the multi-tenant service provider environment;

receive local metrics, at the monitoring service, from a local machine in the multi-tenant service provider environment in communication with the computing instance, wherein the local metrics are collected by a second monitoring agent at the local machine;

combine the service provider environment metrics and the local metrics, at the monitoring service, to enable identification of a source of performance issues; and

provide a notification regarding the source of performance issues and the local metrics and the service provider environment metrics for display from the multi-tenant service provider environment.

16. The system of claim 15, wherein the local machine comprises a process virtual machine.

17. The system of claim 15, wherein the local machine further includes an application configured to communicate with the computing instance and the local metrics relate to performance of the local machine during execution of the application.

18. The system of claim 15, wherein the local metrics are formatted at the local machine using an API configured to format the local metrics for the multi-tenant service provider environment and are received at the multi-tenant service provider environment when the local machine accesses an API to upload the local metrics to the multi-tenant service provider environment.

19. The system of claim 15, wherein the local metrics comprise:

request metrics, including latency of requests or a number of requests; and

machine metrics for the local machine, including a heap memory, number of threads or open file descriptors.

20. The system of claim 15, wherein the service provider environment metrics include throughput and byte count metrics for data uploads and downloads.