Adaptive analysis of diagnostic messages

• US 9,712,416 B2
• Filed: 09/27/2014
• Issued: 07/18/2017
• Est. Priority Date: 11/18/2008
• Status: Expired due to Fees

• Current Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Original Assignee: AT&T Intellectual Property I LP (AT&T, Inc.)
• Inventors: Liu, Jackson, Zinnikas, Michael J., Bajpay, Paritosh, Qian, Zhiqiang
• Primary Examiner(s): Dao, Tuan
• Assistant Examiner(s): Wood, William C
• Application Number:
  US14/499,095
• Publication Number:
  US 20150019724A1
• Time in Patent Office: 1,025 Days
• Field of Search: None
• CPC Class Codes: G06F 11/0703 Error or fault processing not based on redundancy, i.e. by taking additional measures to deal with the error or fault not making use of redundancy in operation, in hardware, or in data representation
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 9/54 Interprogram communication
• CPC Class Codes: G06F 9/542 Event management; Broadcasting; Multicasting; Notifications
• CPC Class Codes: H04L 43/00 Arrangements for monitoring or testing data switching networks
• CPC Class Codes: H04L 43/08 Monitoring or testing based on specific metrics, e.g. QoS, energy consumption or environmental parameters
• CPC Class Codes: H04L 43/0876 Network utilisation, e.g. volume of load or congestion level
• CPC Class Codes: H04L 43/16 Threshold monitoring
• CPC Class Codes: H04L 67/60 Scheduling or organising the servicing of application requests, e.g. requests for application data transmissions using the analysis and optimisation of the required network resources admission control or resource allocation H04L47/70

Abstract

Adaptive processing of alert messages allows proactive maintenance. Alert messages are monitored and compared to a threshold. If a threshold number of the alert messages is exceeded, diagnostic codes are retrieved and a query value may be adjusted.

Claims

1. A method, comprising:

retrieving, by a server, a number of alerts generated by peripheral applications;

comparing, by the server, the number of the alerts to a threshold value;

determining, by the server, that the number of the alerts exceeds the threshold value;

selecting, by the server, an alert of the alerts generated by the peripheral applications;

querying, by the server, a peripheral application of the peripheral applications according to a query value, the peripheral application associated with the alert selected from the alerts;

retrieving, by the server, a diagnostic code in response to the querying of the peripheral application;

determining, by the server, a non-responsive interface status based on the diagnostic code, the non-responsive interface status indicating a timeout associated with the peripheral application; and

adjusting, by the server, the query value in response to the non-responsive status.

2. The method of claim 1, further comprising generating a message indicating the number of the alerts exceeds the threshold value.

3. The method of claim 1, further comprising generating a notification message indicating the diagnostic code.

4. The method of claim 1, further comprising retrieving a monitoring interval during which the number of alerts are counted.

5. The method of claim 1, further comprising counting a number of diagnostic codes received.

6. A system, comprising:

a processor; and

a memory device, the memory device storing instructions, the instructions when executed causing the processor to perform operations, the operations comprising;

retrieving a number of alerts generated by peripheral applications;

comparing the number of the alerts to a threshold value;

determining that the number of the alerts exceeds the threshold value;

selecting an alert of the alerts generated by the peripheral applications;

querying a peripheral application of the peripheral applications according to a query value, the peripheral application associated with the alert selected from the alerts;

retrieving a diagnostic code in response to the querying of the peripheral application;

determining a non-responsive interface status based on the diagnostic code, the non-responsive interface status indicating a timeout associated with the peripheral application; and

adjusting the query value in response to the non-responsive status.

7. The system of claim 6, wherein the operations further comprise generating a message indicating the number of the alerts exceeds the threshold value.

8. The system of claim 6, wherein the operations further comprise generating a notification message indicating the diagnostic code.

9. The system of claim 6, wherein the operations further comprise retrieving a monitoring interval during which the number of alerts are counted.

10. The system of claim 6, wherein the operations further comprise counting a number of diagnostic codes received.

11. A non-transitory memory device storing instructions that when executed cause a processor to perform operations, the operations comprising:

retrieving a number of alerts generated by peripheral applications;

comparing the number of the alerts to a threshold value;

determining that the number of the alerts exceeds the threshold value;

selecting an alert of the alerts generated by the peripheral applications;

querying a peripheral application of the peripheral applications according to a query value, the peripheral application associated with the alert selected from the alerts;

retrieving a diagnostic code in response to the querying of the peripheral application;

determining a non-responsive interface status based on the diagnostic code, the non-responsive interface status indicating a timeout associated with the peripheral application; and

adjusting the query value in response to the non-responsive status.

12. The non-transitory memory device of claim 11, wherein the operations further comprise generating a message indicating the number of the alerts exceeds the threshold value.

13. The non-transitory memory device of claim 11, wherein the operations further comprise generating a notification message indicating the diagnostic code.

14. The non-transitory memory device of claim 11, wherein the operations further comprise retrieving a monitoring interval during which the number of alerts are counted.