Predictive analytics and macroeconomic trend reporting based on toll-free number utilization
First Claim
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1. A method comprising:
- sampling toll-free number call activity from a toll-free telecommunications system to obtain data;
repeating the call sampling during a tuning period until a statistically significant data store is created using the obtained data;
receiving metadata about the toll-free numbers that are the subject of the call activity;
receiving third party data;
modeling the obtained data and the received metadata relating to toll-free number call activity to derive a toll-free call activity trend;
modeling the third party data to derive a macroeconomic trend;
comparing the toll-free call activity trend with the macroeconomic trend;
creating a trend score based at least in part on the comparison, wherein the trend score expresses an association between the toll-free call activity trend and the macroeconomic trend; and
presenting the trend score to a user interface on a client device.
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Abstract
A predictive analytics model, that provides for overlaying indexing techniques and enriching the data with public domain and customer sentiment data to provide customer metrics. Analysis of toll-free telecommunications data, such as call volume data to toll-free numbers owned by key federal agencies, month over month, may be used to develop an indicator of economic events, trends and correlates.
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Citations
11 Claims
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1. A method comprising:
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sampling toll-free number call activity from a toll-free telecommunications system to obtain data; repeating the call sampling during a tuning period until a statistically significant data store is created using the obtained data; receiving metadata about the toll-free numbers that are the subject of the call activity; receiving third party data; modeling the obtained data and the received metadata relating to toll-free number call activity to derive a toll-free call activity trend; modeling the third party data to derive a macroeconomic trend; comparing the toll-free call activity trend with the macroeconomic trend; creating a trend score based at least in part on the comparison, wherein the trend score expresses an association between the toll-free call activity trend and the macroeconomic trend; and presenting the trend score to a user interface on a client device. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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Specification