Predictive analytics and macroeconomic trend reporting based on toll-free number utilization

• US 9,716,799 B2
• Filed: 12/30/2015
• Issued: 07/25/2017
• Est. Priority Date: 11/01/2014
• Status: Active Grant

• Current Assignee: Somos, Inc. (Lumen Technologies, Inc.)
• Original Assignee: Somos, Inc. (Lumen Technologies, Inc.)
• Inventors: Sharma, Sriram
• Primary Examiner(s): ADDY, THJUAN KNOWLIN
• Application Number:
  US14/984,768
• Publication Number:
  US 20160127539A1
• Time in Patent Office: 573 Days
• Field of Search: 37911209, 37911204, 379114, 379 24, 37920112, 37911201, 37911202, 379111, 37911206, 37911401, 370352
• CPC Class Codes: G06F 16/24573 using data annotations, e.g. user-defined metadata
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: H04L 45/125 based on throughput or bandwidth
• CPC Class Codes: H04L 45/22 Alternate routing
• CPC Class Codes: H04M 15/08 Metering calls to called party , i.e. B-party charged for the communication
• CPC Class Codes: H04M 15/09 Third party charged communications
• CPC Class Codes: H04M 15/47 Fraud detection or prevention means
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/72 by the user
• CPC Class Codes: H04M 15/755 Account identification
• CPC Class Codes: H04M 15/8061 Selecting least cost route depending on origin or type of service
• CPC Class Codes: H04M 15/8083 involving reduced rates or discounts, e.g. time-of-day reductions or volume discounts
• CPC Class Codes: H04M 15/8214 Data or packet based
• CPC Class Codes: H04M 2203/555 Statistics, e.g. about subscribers but not being call statistics
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/2263 Network management
• CPC Class Codes: H04M 3/36 Statistical metering, e.g. recording occasions when traffic exceeds capacity of trunks
• CPC Class Codes: H04M 3/367 Traffic or load control
• CPC Class Codes: H04M 3/42153 by subscriber
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/42178 : by downloading data to substation equipment
• CPC Class Codes: H04M 3/42306 : Number translation services, e.g. premium-rate, freephone or vanity number services
• CPC Class Codes: H04M 3/42357 : where the information is provided to a monitoring entity such as a potential calling party or a call processing server
• CPC Class Codes: H04M 3/5175 : Call or contact centers supervision arrangements
• CPC Class Codes: H04Q 3/0087 : Network testing or monitoring arrangements
• CPC Class Codes: H04Q 3/0091 : Congestion or overload control
• CPC Class Codes: H04W 4/14 : Short messaging services, e.g. short message services [SMS] or unstructured supplementary service data [USSD]
• CPC Class Codes: H04W 40/02 : Communication route or path selection, e.g. power-based or shortest path routing

Abstract

A predictive analytics model, that provides for overlaying indexing techniques and enriching the data with public domain and customer sentiment data to provide customer metrics. Analysis of toll-free telecommunications data, such as call volume data to toll-free numbers owned by key federal agencies, month over month, may be used to develop an indicator of economic events, trends and correlates.

Claims

1. A method comprising:

sampling toll-free number call activity from a toll-free telecommunications system to obtain data;

repeating the call sampling during a tuning period until a statistically significant data store is created using the obtained data;

receiving metadata about the toll-free numbers that are the subject of the call activity;

receiving third party data;

modeling the obtained data and the received metadata relating to toll-free number call activity to derive a toll-free call activity trend;

modeling the third party data to derive a macroeconomic trend;

comparing the toll-free call activity trend with the macroeconomic trend;

creating a trend score based at least in part on the comparison, wherein the trend score expresses an association between the toll-free call activity trend and the macroeconomic trend; and

presenting the trend score to a user interface on a client device.

2. The method of claim 1, wherein the toll-free telecommunications system includes a plurality of carriers.

3. The method of claim 1, wherein the data relating to toll-free number call activity includes at least one of call duration data or call count data.

4. The method of claim 1, wherein the toll-free telecommunications system comprises a toll free service provider.

5. The method of claim 1, wherein the toll-free telecommunications system is a service control point.

6. The method of claim 1, wherein the toll-free telecommunications system is an interexchange carrier.

7. The method of claim 1, wherein the third party data is stock market data.

8. The method of claim 1, wherein the third party data is Bloomberg data.

9. The method of claim 1, wherein the third party data is government data.

10. The method of claim 1, wherein the third party data is social media data.

11. The method of claim 1, wherein the third party data is credit card processing data.