Server for real-time accident documentation and claim submission
First Claim
1. An insurance claim processing server comprising:
- a non-transitory computer readable media having stored thereon an insurance claim processing application; and
a processor, wherein said processor upon execution of the insurance claim processing application, is configured to;
initiate an insurance claim based on a vehicle and a claim location;
receive first video images associated with the insurance claim from a user'"'"'s mobile device, the first video images comprising the vehicle that is the subject of the insurance claim captured by a user'"'"'s mobile device;
analyze the first video images includingdetermine whether the first video images are too blurred to generate a model therefrom, andwhen the first video images are too blurred, transmit to the user'"'"'s mobile device a request for second video images and pacing information indicating a rate for panning the user'"'"'s mobile device while capturing the second video images by the user'"'"'s mobile device;
receive the second video images captured by the user'"'"'s mobile device;
analyze and combine the second video images with stored data regarding the claim location and generate a model of a physical scene associated with the insurance claim generated based on the received second video images of the vehicle, the model of the physical scene including a model of the vehicle;
analyze the model of the physical scene and automatically identify a damaged portion of the vehicle;
automatically add a damage tag to the model of the physical scene, the damage tag indicating the automatically identified damaged portion of the vehicle;
transmit the model of the physical scene, including the automatically added damage tag, to the user'"'"'s mobile device;
receive damage-related data from the user'"'"'s mobile device regarding the damaged portion of the vehicle identified by the damage tag in the model of the physical scene;
automatically update the model of the physical scene based on the damage-related data received from the user'"'"'s mobile device regarding the damaged portion of the vehicle identified by the damage tag in the model of the physical scene, and transmit the automatically updated model to the user'"'"'s mobile device;
analyze the damaged portion of the vehicle and determine a claim element;
determine at least one vehicle characteristic selected from;
a estimated force of impact on the vehicle, an estimated force of impact on an occupant of the vehicle, an identity of a damaged vehicle component, and an identity of a candidate damaged component of the vehicle;
analyze at least one of the updated model of the scene and the claim element and determine whether the insurance claim satisfies a processing criteria; and
process the insurance claim when the processing criteria is satisfied.
1 Assignment
0 Petitions
Accused Products
Abstract
An server that facilitates efficient and convenient processing of an insurance claim. The claim processing application can receive text, image, and audio data associated with the insurance claim. Using the received data, a model of the user'"'"'s vehicle and the scene of the accident are generated and displayed on the user'"'"'s mobile device. Damaged portions of the user'"'"'s vehicle can be identified automatically or by the user. Damage can be tagged using the mobile device and additional data can be provided by the user and associated with each tag. The server'"'"'s claim processing application can be used to provide a preliminary claim assessment, submit a completed insurance claim application to an insurance provider, and/or process the insurance claim.
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Citations
14 Claims
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1. An insurance claim processing server comprising:
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a non-transitory computer readable media having stored thereon an insurance claim processing application; and a processor, wherein said processor upon execution of the insurance claim processing application, is configured to; initiate an insurance claim based on a vehicle and a claim location; receive first video images associated with the insurance claim from a user'"'"'s mobile device, the first video images comprising the vehicle that is the subject of the insurance claim captured by a user'"'"'s mobile device; analyze the first video images including determine whether the first video images are too blurred to generate a model therefrom, and when the first video images are too blurred, transmit to the user'"'"'s mobile device a request for second video images and pacing information indicating a rate for panning the user'"'"'s mobile device while capturing the second video images by the user'"'"'s mobile device; receive the second video images captured by the user'"'"'s mobile device; analyze and combine the second video images with stored data regarding the claim location and generate a model of a physical scene associated with the insurance claim generated based on the received second video images of the vehicle, the model of the physical scene including a model of the vehicle; analyze the model of the physical scene and automatically identify a damaged portion of the vehicle; automatically add a damage tag to the model of the physical scene, the damage tag indicating the automatically identified damaged portion of the vehicle; transmit the model of the physical scene, including the automatically added damage tag, to the user'"'"'s mobile device; receive damage-related data from the user'"'"'s mobile device regarding the damaged portion of the vehicle identified by the damage tag in the model of the physical scene; automatically update the model of the physical scene based on the damage-related data received from the user'"'"'s mobile device regarding the damaged portion of the vehicle identified by the damage tag in the model of the physical scene, and transmit the automatically updated model to the user'"'"'s mobile device; analyze the damaged portion of the vehicle and determine a claim element; determine at least one vehicle characteristic selected from;
a estimated force of impact on the vehicle, an estimated force of impact on an occupant of the vehicle, an identity of a damaged vehicle component, and an identity of a candidate damaged component of the vehicle;analyze at least one of the updated model of the scene and the claim element and determine whether the insurance claim satisfies a processing criteria; and process the insurance claim when the processing criteria is satisfied. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11)
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12. An insurance claim processing server comprising:
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a non-transitory computer readable media having stored thereon an insurance claim processing application; and a processor, wherein said processor upon execution of the insurance claim processing application, is configured to; initiate an insurance claim based on a vehicle and a claim location; receive first video images associated with the insurance claim from a user'"'"'s mobile device, the first video images comprising the vehicle that is the subject of the insurance claim captured by the user'"'"'s mobile device; analyze the first video images including determine whether the first video images are too blurred to generate a model therefrom, and when the first video images are too blurred, transmit to the user'"'"'s mobile device a request for second video images and pacing information indicating a rate for panning the user'"'"'s mobile device while capturing the second video images by the user'"'"'s mobile device; receive the second video images captured by the user'"'"'s mobile device; analyze the second video images and combine the second video images with stored data regarding the claim location to generate a model of a physical scene associated with the insurance claim based on the received second video images, the model of the physical scene including a model of the vehicle; analyze the model of the physical scene and automatically identify a damaged portion of the vehicle; automatically add a damage tag to the model of the physical scene, the damage tag indicating the automatically identified damaged portion of the vehicle; transmit the model of the physical scene, including the automatically added damage tag, to the user'"'"'s mobile device; receive damage-related data from the user'"'"'s mobile device regarding the damaged portion of the vehicle identified by the damage tag in the model of the physical scene; automatically update the model of the physical scene based on the damage-related data received from the user'"'"'s mobile device regarding the damaged portion of the vehicle identified by the damage tag in the model of the physical scene, and transmit the automatically updated model to the user'"'"'s mobile device; determine at least one vehicle characteristic selected from;
a estimated force of impact on the vehicle, an estimated force of impact on an occupant of the vehicle, an identity of a damaged vehicle component, and an identity of a candidate damaged component of the vehicle;analyze the damaged portion of the vehicle to identify a claim element; analyze at least one of the updated model of the scene and the identification of the claim element and determine whether the insurance claim satisfies a processing criteria; process the insurance claim when the processing criteria is satisfied; request user data when the insurance claim does not satisfy the processing criteria; determine a cost of repair based on the identification of the claim element; and provide an initial claim assessment when the cost of repair is less than a threshold repair cost. - View Dependent Claims (13, 14)
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Specification